Securing Your Role as a Customer Service Manager

In the dynamic US job market, Customer Service Managers are in high demand and offer attractive compensation. At Ladders, we provide a platform to make your search for your dream Customer Service Manager role less daunting.

City-Wise Breakdown

Our listing spans across various cities with a diverse range of Customer Service Manager positions, so you can opt for the job that best suits your aspirations, whether it's San Francisco, New York City, or elsewhere.

Career Advancements

With the right job, you can leverage your customer service experience to climb the professional ladder. We offer positions from renowned international companies looking to hire professionals like you.

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$120K - $145K *

Drive revenue growth by optimizing alignment across Finance, Sales, and Marketing. Provide critical operational support, enhance sales effectiveness, and minimize inefficiencies throughout the custome...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $100K *

Engage with operations teams to optimize financial analysis and reporting, driving profitability and performance evaluations. Mentor managers while ensuring compliance and accuracy in financial report...

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $120K *

Accelerate project success by leading IT PMO initiatives that align with strategic business goals. Manage complex project execution, foster team collaboration, and drive stakeholder engagement to deli...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$99K - $121K *

Lead the charge in delivering IT projects, ensuring alignment with business objectives while managing resources, risks, and stakeholder engagement effectively. Drive project success through comprehens...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $97K *

Unlock potential by leading pressroom operations, driving efficiency, and fostering team development. Bring your expertise in manufacturing to enhance quality production and ensure timely delivery whi...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$70K - $120K *

Deliver exceptional automotive service management while driving sales, ensuring customer satisfaction, and overseeing shop operations. Collaborate with staff to maintain quality standards, optimize pr...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$75K - $95K *

Champion customer excellence by leading a dynamic team to optimize service delivery, enhance revenue, and drive continuous improvement in a fast-paced environment while ensuring operational compliance...

1 week ago

  •   5 - 7 years exp.  •   Transportation

$75K - $95K *

Lead a dynamic team in the LTL transportation sector, ensuring efficient service center operations, employee development, and compliance with industry regulations while fostering a culture of safety a...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$75K - $95K *

Join a dynamic team as you lead operations at our service center, overseeing employee development and ensuring timely freight delivery while maintaining compliance with industry standards and safety r...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$75K - $95K *

Drive operational excellence at our service center by leading a skilled team, ensuring compliance with industry regulations, and enhancing service productivity to deliver exceptional customer satisfac...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$75K - $95K *

Join our team to oversee operations, drive efficiency, and enhance service quality in the bustling Less-than-Truckload (LTL) industry, while managing a dynamic team and ensuring compliance with regula...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$99K - $121K *

Grow your career with strategic oversight in portfolio management, ensuring resource allocation, budget accuracy, and governance across multiple projects while driving PMO process improvements and col...

3 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$72K - $89K *

Transform dining experiences by leading a team dedicated to service excellence, ensuring a seamless guest journey. Drive team efficiency, uphold brand standards, and foster a culture of pride and urge...

4 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$160K *

Reimagine automotive service management! Lead a dynamic team, optimize operations, and ensure high customer satisfaction while driving performance and profitability in a fast-paced service environment...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$116K - $148K *

Lead the charge in directing service center activities, ensuring profitability, employee development, and effective customer communications. Drive sales initiatives while adhering to HR standards and...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$75K - $95K *

Accelerate operations by leading the service center, optimizing profitability, and enhancing employee development in a customer-focused environment.

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$116K - $148K *

Drive operational excellence and team success at our service center by leading strategic initiatives, enhancing profitability, and fostering employee development in a customer-focused environment...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$74K - $128K *

Manage and oversee successful execution of customer service projects in a matrix environment, ensuring quality, budget, and schedule targets are met and fostering strong stakeholder relationships thro...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Technical Services

$91K - $156K *

Innovate in the realm of service project management, driving the successful execution of complex projects while enhancing customer satisfaction. Utilize your leadership and coordination skills to navi...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$75K - $95K *

Engage in the management of broker operations, ensuring compliance and service excellence. Lead and develop a team, drive process improvements, and collaborate with senior management to meet corporate...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Transform customer experiences by leading service teams to enhance performance, satisfaction, and best practices across technical support operations. Drive solutions for clients while managing resourc...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Technical Services

$86K - $136K *

Shape the future of 1:1 acquisition strategy in the East region, leading email, SMS, and push notification campaigns. Drive innovation while executing targeted initiatives that enhance customer engage...

Toronto, ONIn-Person

3 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$90K - $120K *

Transform outbound logistics operations by leading strategic initiatives, optimizing fulfillment processes, and mentoring a high-performing team to ensure efficiency and scalability in shipping and di...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Transportation

$190K - $210K *

Accelerate customer success by leading a transformative CSM strategy that enhances retention and drives growth through data insights, innovative technologies, and a high-performing team focused on del...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$148K - $197K *

Lead a transformational effort in Customer Service, enhancing team performance, driving satisfaction, and improving customer relations. Collaborate cross-functionally to execute the GCS 2.0 model whil...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What is the role of a Customer Service Manager?question toggle

    A Customer Service Manager is responsible for leading their team to provide outstanding customer service, managing customer complaints, improving customer service systems, and setting customer satisfaction goals.

  • What are the qualifications needed for a Customer Service Manager job?question toggle

    Generally, a bachelor's degree along with several years of customer service experience is required to land a job as a Customer Service Manager. Skills such as communication, leadership, and problem-solving are also crucial.

  • How can I apply for Customer Service Manager jobs through Ladders?question toggle

    Through the Ladders, you can search for the available Customer Service Manager jobs, shortlist the ones that match your qualifications and expectations, and apply through the provided link.