Director, Customer Experience Jobs in New York, NY

Join a team that's reshaping digital experiences by leading client partnerships, guiding design teams, and ensuring excellence in project delivery for top accounts. Drive strategic initiatives and ele...

Unlock potential by leading the Technical Support function's strategic vision, innovating processes, and driving AI transformation to enhance service delivery and customer satisfaction while achieving...

Transform customer connections through strategic insights and innovative experience design. Collaborate across teams to enhance personalized brand interactions, utilizing data-driven approaches to opt...

Shape strategic digital products and solutions, engage executives, and drive innovative experience initiatives to enhance client success and meet business growth objectives...

Optimize strategic digital solutions, lead cross-functional teams, and enhance client experiences while driving innovation and operational excellence within the organization. Collaborate across busine...

Champion a transformative customer experience by defining, scaling, and operationalizing cross-functional strategies that enhance user engagement and streamline processes across DoorDash's diverse mar...

Advance digital design strategy by leading creative teams and projects, shaping market positioning, and nurturing talent to enhance experiential design. Collaborate across regions to drive innovation...

Engage as a strategic leader to develop integrated communications programs that align with business objectives, foster client relationships, and drive creativity within a collaborative team environmen...

Drive data-inspired insights to enhance product strategy and customer experiences. Lead a cross-functional team, influencing business decisions through analytics while fostering a culture of innovatio...

Transform the product experience for a cutting-edge Enterprise Data & AI Platform, leading UX strategies and design standards that enhance how users interact with complex data and AI systems across va...

Lead the charge in strategy and media planning, ensuring integrated solutions that align with client objectives. Collaborate cross-functionally to enhance client relationships while managing team dyna...

Elevate client success through innovative media strategies, team leadership, and data-driven insights. Collaborate with stakeholders to ensure efficient workflows and deliver high-quality, integrated...

Unlock potential by leading strategic operations in process improvement and customer service. Oversee cross-departmental initiatives, streamline workflows, and enhance service delivery while fostering...

Drive transformation and operational excellence in service delivery, leading a high-performing team to enhance employee experience through strategic initiatives, automation, and AI-enhanced capabiliti...

Elevate the employee experience by managing a high-performing service team, transforming service delivery models, and leveraging automation and analytics to drive operational excellence across the org...

Elevate the member experience by leading strategic initiatives that enhance Medicaid engagement and satisfaction. This role drives insights-driven strategies and fosters collaboration to create transf...

Lead the charge in transforming customer experience through innovative product solutions. Build and guide a high-performing team to enhance support interactions while leveraging AI and multi-channel s...

Shape the future of customer experience by leading product innovation for AI-driven support systems. Oversee a dynamic team to enhance satisfaction and efficiency, and create proactive engagement stra...

Drive operational excellence in the Americas by leading a dedicated team focused on enhancing user experiences, optimizing business processes, and delivering innovative solutions within the Food progr...

Lead the charge in transforming sales strategy to drive global revenue growth, operational excellence, and cross-functional alignment. Inspire a high-performing team while innovating processes and str...

Pioneer strategic excellence as a key advisor, bridging business transformation and execution while mentoring the next generation of talent. Drive insights, foster client engagement, and shape innovat...

Accelerate growth by leading Customer Success strategies, driving retention and expansion across multi-functional teams, and optimizing the customer journey from activation to renewal, representing th...

Redefine client engagement by leading a tech-driven Client Experience team, enhancing service quality through innovative tools, and fostering talent for operational excellence in a fast-paced support...

Champion PRISM's content intelligence engine by architecting B2B systems, integrating financial workflows, and governing user interfaces to redefine commercial decision-making in film, TV, and streami...

Unlock innovative solutions as a Principal User Experience Designer, driving high-quality design across complex products. Collaborate with product and engineering teams to deliver scalable, user-cente...