Zendesk

Director, Sales Strategy

Zendesk$174K — $262K *
US-AnywhereRemote in New York, NY
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required; MBA or advanced degree preferred.
  • 7-10+ years of experience in SaaS sales strategy, management consulting, investment banking, or GTM leadership.
  • Proven experience designing and executing GTM acceleration strategies.
  • Strong track record in leading teams and managing cross-functional stakeholders at the executive level.
  • Advanced analytical and strategic problem-solving skills.
  • Exceptional communication skills with experience presenting to C-suite and board-level audiences.
  • Fluency in English (reading, writing, and speaking).

Responsibilities

  • Set the vision and strategy for Sales Acceleration to drive sales growth and operational efficiency.
  • Lead and inspire a high-performing team, maximizing collective impact through mentorship.
  • Partner with executive leadership to align on go-to-market priorities.
  • Drive enterprise-level transformation by scaling sales processes and tools for global expansion.
  • Translate complex data into actionable recommendations for sales strategies.
  • Champion adoption of methodologies that enhance sales effectiveness.
  • Oversee cross-functional initiatives to integrate product and enablement strategies.

Benefits

  • Fully flexible remote work with team support.
  • Access to Zendesk workspaces or flex office spaces for collaboration.
  • Commitment to diversity, equity, and inclusion in the workplace.
  • Reasonable accommodations for applicants with disabilities.
Full Job Description
Job Description

What you'll be doing:
  • Set the vision and strategy for Sales Acceleration, designing initiatives that drive sustainable sales growth, productivity, and operational efficiency across the global organization.
  • Lead and inspire a high-performing team, providing direction, mentorship, and development opportunities to maximize collective impact.
  • Partner with executive leadership across Product Marketing, Sales Operations, Revenue Strategy, IT, and other critical functions to ensure alignment of go-to-market (GTM) priorities.
  • Drive enterprise-level transformation, scaling sales processes, enablement, and tools to support global business expansion.
  • Translate complex data and insights into board- and executive-level recommendations that shape sales strategies and investments.
  • Champion adoption of best practices, methodologies, and technology that enhance sales effectiveness and customer engagement.
  • Oversee cross-functional initiatives that integrate product, process, and enablement strategies into seamless execution across markets.
  • Act as a trusted advisor to Sales and GTM leadership, influencing decision-making and ensuring operational alignment with long-term corporate objectives.

What you bring to the role:
  • Bachelor's degree required; MBA or advanced degree preferred.
  • 7-10+ years of experience in SaaS sales strategy, management consulting, investment banking, or GTM leadership, with demonstrated success in leading large-scale strategic initiatives.
  • Proven experience designing and executing GTM acceleration strategies that deliver measurable revenue impact.
  • Strong track record in leading teams and managing cross-functional stakeholders at the executive level.
  • Advanced analytical and strategic problem-solving skills, with the ability to synthesize insights into enterprise-wide action plans.
  • Exceptional communication skills with experience presenting to C-suite and board-level audiences.
  • Demonstrated ability to thrive in a high-growth, dynamic environment with a global footprint.
  • A results-driven mindset with a strong bias for action and innovation.
  • Fluency in English (reading, writing, and speaking).

Where you'll work:

Fully Flexible: In this role, you'll primarily work remotely with support from a dynamic and caring team. We provide the tools and experiences to stay connected even when apart. You'll also have the option to join us at Zendesk workspaces or flex office spaces for collaboration, learning, or in-person meetings.

The US annualized base salary range for this position is $174,000.00-$262,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

About Zendesk

Zendesk is a customer service software company headquartered in San Francisco, California, USA. It is listed on the New York Stock Exchange with the symbol ZEN and is a constituent of the Russell 2000 Index. The company provides a cloud-based customer support platform which allows quicker and easier interaction between businesses and customers. Zendesk has over 4,000 employees and serves 150,000 customers in 160 countries. The company was founded in 2007 by Mikkel Svane, Morten Primdahl, and Alexander Aghassipour.
Learn more about Zendesk
Size
2,570 employees
Market Cap
$10.3 billion
Industry
Net Income
-$218.1 million
Founded
2007
5 Year Trend
+33.7%
Revenue
$1 billion
NASDAQ

Similar Jobs

More Jobs at Zendesk

More Enterprise Technology Jobs

Find similar Director, Sales Strategy jobs: