Director, Workforce Management Jobs in New York, NY

Join a dynamic team to define and execute the vision for intelligent workforce engagement, leveraging AI in both Quality Management and Workforce Management to transform contact center operations and...

Transform labor strategy across a large retail fleet, ensuring optimal deployment of workforce resources. Drive financial performance and enhance customer experience through precise forecasting, analy...

Unlock potential by transforming workforce services through strategic collaboration with state leaders and local boards, redesigning processes to enhance community impact and drive effective solutions...

Inspire and lead consulting engagements, developing tailored human capital solutions for Financial Services clients, driving team performance, and enhancing client relationships while fostering growth...

Lead and optimize the Genesys Cloud platform while driving workforce management strategy. Manage teams, enhance operational insights, and leverage AI technologies for improved engagement and performan...

Lead the orchestration of workforce processes and communications to enhance Reader lifecycle experiences. Develop scalable strategies and ensure smooth operations during high-volume AP Reading events...

Accelerate operational excellence by architecting labor systems that optimize performance across production environments. Lead labor modeling and workforce planning initiatives that drive efficiency a...

Strategize human resource operations and initiatives to align with organizational goals, enhance employee engagement, and drive operational efficiency. Collaborate with leadership to foster a culture...

Deliver leadership and strategic oversight for workforce development programs. Manage operations, compliance, budget, and staff, ensuring performance excellence and fostering partnerships to enhance p...

Oversee and enhance workforce development programs, driving quality outcomes and compliance across multiple regions. Collaborate with stakeholders, manage budgets, and lead high-performing teams to st...

Champion project success by leading complex initiatives within a dynamic team. Drive operational excellence, optimize resources, and ensure timely delivery across multi-channel programs in a collabora...

Elevate project management efforts by leading cross-functional teams, ensuring successful execution of complex programs in the healthcare and animal health sectors, while managing resources, budgets...

Lead the charge in optimizing our CRM strategy to enhance user engagement and support business growth. Collaborate cross-functionally to drive adoption, streamline processes, and deliver insightful an...

Lead impactful projects in contact center operations, ensuring timely execution and optimizing performance while coordinating cross-functional teams to enhance employee and customer experience...

Drive organizational growth by shaping leadership strategies and integrating talent development initiatives. Collaborate with senior leaders to elevate Teva's leadership capabilities and create impact...

Drive and innovate talent strategies to align with technology and business transformation, focusing on skills development, workforce planning, and enhancing talent outcomes for future readiness in a d...

Shape the future of workforce analytics by leading strategic engagements that deliver actionable insights to clients, enhancing their data capabilities across various dimensions of human capital manag...

Champion strategic customer success by driving enterprise client relationships and innovative CX transformation initiatives. Leverage technology and human expertise to optimize service delivery for me...

Take ownership of facility operations to ensure safety, compliance, and high-quality service delivery while leading operations staff and fostering an inclusive environment...

Shape the future of Patient Services by leading strategic vendor operations. Drive performance, enhance compliance, and foster cross-functional collaboration to deliver exceptional patient and provide...

Make your mark by leading strategic enterprise accounts in AI-driven construction, serving as a trusted advisor to executives, and driving operational clarity and outcomes to prevent project delays an...

Lead the charge in managing high-impact client engagements, overseeing the full delivery lifecycle of complex projects, collaborating across teams, and ensuring successful outcomes while building last...

Unlock potential by driving continuous improvement of ERP systems. Collaborate cross-functionally to ensure data integrity and effective integrations while leading projects that support institutional...

Lead the charge in optimizing workforce utilization and retention by managing a team of Commissioning Resource Managers. Ensure effective staffing across projects while developing talent in a dynamic...

Empower our media strategy by leading Integrated Planning initiatives, leveraging data-driven insights to unlock client growth in diverse verticals. Drive innovation through collaboration, mentorship...