The Director, Store Workforce Management (WFM) leads the strategy and execution of labor investment across a large-scale, multi-brand North America retail fleet, ensuring labor is deployed to directly enable sales conversion, service excellence, customer experience, and store-level profitability. This role owns labor forecasting, workforce planning, scheduling strategy, and payroll optimization—translating business drivers into highly accurate, precise, and actionable labor decisions. As a key partner to Executive Store Leadership and Finance, the Director ensures labor is dynamically aligned to demand, balancing productivity, service, and financial performance.
The Director oversees a $175M annual payroll investment and serves as a trusted advisor to senior leadership on labor strategy, performance, and trade-offs—driving measurable improvements in store productivity, execution, and 4-wall profit performance.
What You'll Do:
Labor Strategy & Business Impact
Lead workforce management strategy across the entire North America retail fleet
Establish labor frameworks that balance sales, service, productivity, and 4-wall profitability
Drive improvements in conversion, service coverage, labor efficiency, and store-level profit outcomes
Forecasting & Financial Management
Own end-to-end labor forecasting aligned to sales, traffic, and workload drivers, with a focus on forecast accuracy and decision precision
Lead payroll planning, budgeting, reforecasting, and variance analysis
Translate business trends into in-period labor decisions, optimizing spend against performance
Partner with Finance to evaluate labor investment trade-offs and impact to store-level profitability
Analytics & Execution
Develop driver-based labor models linking demand, workload, and customer behavior to staffing decisions
Deliver timely, accurate insights that improve decision quality at both leadership and field levels
Partner with IT to enhance systems and enable scalable, data-driven decision-making across the fleet
Support testing, validation, rollout, and ongoing business ownership of WFM tools, ensuring the department has clear subject-matter expertise on functionality, configuration, and operational use
Field Impact & Leadership
Partner cross-functionally to align labor strategies with business priorities
Ensure strategies translate into measurable improvements in store productivity, conversion, service execution, and profitability
Influence field leadership to drive disciplined, high-quality labor execution
Continuous Improvement
Lead test-and-learn initiatives to improve labor models, forecasting accuracy, scheduling approaches, and tools
Establish disciplined testing routines for new labor models, scheduling processes, and system enhancements before broader field deployment
What You'll Bring:
Bachelor’s Degree required (Finance, Economics, Analytics, Engineering, or related field preferred)
10+ years of experience in workforce management, labor optimization, finance, or analytics, with demonstrated experience leading teams and business-critical initiatives
Experience in a scaled, multi-unit, consumer-facing environment (retail, QSR, or omnichannel)
Proven success optimizing labor strategies across large store fleets (250+ locations preferred)
Demonstrated ability to drive accurate forecasting, data-driven decision-making, and measurable financial outcomes
Experience partnering on workforce management system testing, implementation, optimization, or tool ownership preferred
Strong analytical and financial acumen with ability to translate data into business decisions
Ability to influence cross-functional stakeholders and senior leadership
Leads a team of 3 across workforce planning, analytics, and systems
Partners across Store Operations, Finance, HR, and IT
Responsible for optimizing the largest controllable expense on the store P&L and improving 4-wall profit performance
Up to 10% travel
This position is not eligible for sponsorship.
Pay Range:$147,500---$199,200PVH currently provides base salary ranges for all positions-on job advertisements-in the United States based on local requirements. These ranges are based on what PVH reasonably believes that it will pay an associate for their base salary for said position at the time of the posting. Individual compensation will ultimately be determined based on a variety of relevant factors including but-not limited to qualifications, geographic location and other relevant skills. PVH is committed to providing a market-competitive total rewards package to eligible associates, which includes diverse and robust health and insurance benefits to meet the varied needs of our associates and an above-market 401(k) contribution to help our associates save for retirement. We also offer career growth opportunities, empowering our associates to design their future at PVH.
Additional Compensation: This role is bonus eligible. This role is equity eligible.
Your Wellbeing is Our Priority
At PVH, we offer competitive, cost-effective, and comprehensive benefit packages. We strive to provide options when it comes to your health, finances, and work-life balance. This includes:
Pay & Insurance: Competitive pay, bonus programs, best in class medical insurance, vision insurance, dental insurance, life insurance, disability insurance, and more.
401(k): An above-market 401(k) contribution to help our eligible associates save for retirement.
Flexible Workplace: Generous company-paid holidays, paid time off, hybrid working arrangements, volunteer opportunities, seasonal hours, and flexible work schedules.
Wellbeing Support: A variety of wellbeing tools and programs such as, Headspace membership, reimbursement for fitness memberships and/or digital meditation subscriptions, and the opportunity to earn up to $200 a year in rewards for exercising and participating in healthy activities.
Care.com Services: Access to services for childcare, elder care, adoption preparation, pet care, plus reimbursement for backup care when your regular plans fall through.
Education Assistance: Receive support for continued education including tuition reimbursement.
Associate Discount: Shop at our company outlets and e-commerce sites at a discount.
Please note, eligibility depends on employment status, location and length of time employed with PVH and our benefits may be subject to change. Applications will be accepted on a rolling basis until the position is filled.
