Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$90K - $100K *

Join a team that's dedicated to driving client success through strategic marketing engagement. You'll manage client relationships, enhance platform adoption, and collaborate cross-functionally to achi...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Media

$212K - $222K *

Champion client success as you lead Aera solution deployments, building trusted relationships with executives to drive value and Decision Intelligence roadmaps while managing project delivery and fost...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$80K - $95K *

Grow your career by driving customer success within a dynamic technology environment. You'll engage with automotive clients to enhance their platform experience, ensuring satisfaction while identifyin...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $200K *

Join us to lead the Crypto & Stablecoin Solution Consulting team, shaping strategies, managing technical implementations, and driving business growth while collaborating across functions to enhance cu...

RemoteRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$235K - $265K *

Champion product innovation by leading a dynamic team to define strategy, drive decisions, and ensure successful launches that align with company growth and customer needs in the health technology sec...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$190K - $250K *

Accelerate progress at our global sales organization by enforcing execution rigor and discipline. Collaborate with leadership to enhance pipeline integrity and drive impactful results through strategi...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$190K - $250K *

Take ownership of sales performance and operations at a global scale. Drive discipline and execution across complex enterprise sales cycles while partnering with leadership to optimize strategies and...

Boston, MARemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$172K - $260K *

Lead the charge in developing a ground-breaking product focused on transforming enterprise health management. Collaborate cross-functionally to deliver solutions that empower customers with proactive...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$163K - $179K *

Champion product development by leading market research, defining user needs, and collaborating with cross-functional teams to enhance product offerings and drive successful launches in the medical de...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $130K *

Transform customer relationships by owning post-sale success for enterprise accounts. Drive retention and expansion while building a customer success playbook from the ground up, directly influencing...

1 week ago

  •   Less than 5 years exp.  •   Staffing

$100K - $120K *

Unlock potential by managing enterprise accounts, driving product adoption, and delivering measurable value while identifying growth opportunities throughout the customer lifecycle...

2 weeks ago

  •   8 - 10 years exp.  •   Transportation

$195K - $240K *

Elevate your career by leading North America's marketing strategy, driving customer acquisition, enhancing brand strength, and managing a high-performing team to optimize performance through data-driv...

1 month ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $140K *

Empower customer success by managing diverse B2B client portfolios, driving engagement, and creating innovative solutions. Collaborate with engineering and product teams to transform clients’ procurem...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Join a dynamic team where you'll bridge technology and customer needs, ensuring successful enterprise implementations and fostering client engagement. Drive product enhancements through feedback and c...

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$160K - $200K *

Accelerate customer success by leading post-sales functions, driving customer activation, adoption, and retention. Design frameworks for measurable outcomes and build a strong, innovative team culture...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Drive customer success by managing enterprise accounts, ensuring retention and growth through strategic partnerships and data-driven insights. Collaborate cross-functionally to enhance customer experi...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Deliver exceptional customer success by cultivating strong relationships and driving engagement across radiology partnerships, enhancing customer value and retention in the fast-evolving healthcare AI...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$165K - $200K *

Innovate patient care by enhancing experiences across all touchpoints. Lead initiatives to gather feedback, design service standards, and resolve complaints, ensuring every patient feels valued and he...

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$145K - $175K *

Elevate customer success by managing a portfolio of Tier-1 financial institutions. Drive retention and growth through strategic partnerships, tailored success plans, and proactive risk management, ens...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$190K - $240K *

Shape the future of integrations by transforming bespoke processes into a scalable API platform. Drive faster launches and greater reliability, allowing seamless connections across various data source...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$261K - $458K *

Transform the future of sales operations by driving strategic initiatives, enhancing productivity, and optimizing commercial processes across North America. Collaborate with leadership to shape growth...

4 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

$108K - $180K *

Unlock potential by leading enablement programs for SMB Account Executives. Collaborate with sales leadership to identify gaps, develop training, and drive measurable results in a fast-paced environme...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$112K - $169K *

Transform enterprise trial experiences by leading tailored execution of Samsara technology. Collaborate across teams to drive success in customer trials, ensuring impactful outcomes that enhance sales...

United StatesRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$200K - $240K *

Empower revenue growth by leading sales strategy and building executive relationships. Drive new business acquisition and expand existing accounts through consultative selling and collaboration with c...

RemoteRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$122K - $184K *

Lead the charge in delivering exemplary customer experiences through effective management of large-scale Workday deployments. Utilize your expertise to solve complex challenges, ensuring maximum strat...

Reposted yesterday

  •   5 - 7 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.