Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$110K - $130K *

Elevate customer success by managing strategic accounts, driving growth, and fostering relationships. Collaborate cross-functionally to ensure satisfaction, mitigate risks, and identify upsell opportu...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Empower customer success by managing strategic accounts, driving growth, and ensuring satisfaction. Build relationships, analyze data, and collaborate cross-functionally to exceed goals and mitigate r...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$192K - $240K *

Lead the charge in driving strategic people initiatives that enhance organizational effectiveness and performance within a high-growth sales environment. Collaborate with senior leadership to align ta...

RemoteRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $145K *

Elevate your career by leading the strategy and delivery of a robust Salesforce ecosystem, driving business impact through innovative solutions and team development in a dynamic, global environment...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$98K - $154K *

Empower your career by leading diverse teams in service delivery and client management. Drive ITIL-aligned processes, enhance performance metrics, and foster strong client relationships while ensuring...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$98K - $154K *

Elevate client service delivery by leading cross-functional teams, managing risks, and applying ITIL practices. Drive performance metrics and foster strong client relationships while ensuring operatio...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$156K - $195K *

Own the end-to-end B2B2C enrollment funnel by transforming data into actionable insights, optimizing processes, and leading cross-functional collaboration to enhance growth and ensure successful membe...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$118K - $155K *

Join us in empowering customers to maximize their Atlassian investment. As a Customer Success Manager, you'll build relationships, drive product adoption, and ensure long-term growth through strategic...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Information Technology

$118K - $155K *

Empower customers by fostering relationships and ensuring value realization through strategic guidance and best practices. Engage with diverse teams to enhance product adoption and drive long-term gro...

San Francisco, CARemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Lead client success initiatives by managing relationships, driving product adoption, and ensuring renewals for a diverse portfolio of credit unions and community banks. Collaborate cross-functionally...

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $180K *

Transform enterprise AI initiatives by leading technical pursuits, architecting scalable solutions, and driving impactful client engagements. Collaborate across teams to ensure successful delivery and...

United StatesRemote

Yesterday

  •   11 - 15 years exp.  •   Enterprise Technology

$212K - $342K *

Lead the charge in developing and executing a global account-based marketing strategy that drives pipeline growth and strengthens executive engagement across enterprise accounts, ensuring alignment wi...

1 week ago

  •   11 - 15 years exp.  •   Consumer Technology

$110K - $130K *

Elevate People Operations by leading a high-performing team to enhance service delivery, drive operational excellence, and implement scalable solutions that improve employee experience while ensuring...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Lead and enhance People Operations by driving scalable service delivery, managing complex programs, and fostering a high-performing team to improve employee experience while ensuring compliance and op...

Lehi, UTRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $130K *

Empower customer success by building strong relationships, driving renewals, and identifying growth opportunities. Collaborate across teams to deliver exceptional value and maintain high satisfaction...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Lead the charge in transforming customer engagement by building strong partnerships and ensuring seamless deployment of cutting-edge building control technologies. Empower customers to realize the ful...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Empower customer success by fostering partnerships and driving innovative solutions. As a key player in a high-growth AI firm, you will ensure clients maximize platform value through implementation, s...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Transform client relationships by leading a dedicated team and managing a key portfolio. Drive product adoption, enhance satisfaction, and ensure retention through strategic engagement and operational...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$150K - $180K *

Accelerate your career by leading CRM product management, shaping the roadmap for Salesforce solutions, and driving innovation in AI integration while collaborating with cross-functional teams to enha...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$170K - $267K *

Drive strategic initiatives and enhance client engagement within the U.S. Institutional business by collaborating across teams to achieve growth objectives, operational excellence, and long-term relat...

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$85K - $100K *

Engage with managed services customers to drive retention, renewals, and account health. Act as a trusted advisor, coordinating internal teams and ensuring customer satisfaction while translating serv...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$210K - $230K *

Partner with us to drive customer success by leading complex technical engagements, ensuring alignment across teams, and delivering measurable impact for enterprise clients in the evolving AI security...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Partner with us to drive customer success by engaging with stakeholders and aligning solutions to their needs, fostering growth and ensuring seamless adoption of our technology throughout the customer...

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $95K *

Partner with us to enhance customer success by driving adoption and strategic growth through innovative community engagement and effective relationship management across diverse teams...

Toronto, ONIn-Person

3 weeks ago

  •   Less than 5 years exp.  •   Media

$94K - $118K *

Champion client success by managing strategic Enterprise accounts, driving growth through innovative solutions and collaboration. Leverage AI tools to transform workflows and enhance client relationsh...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.