Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$110K - $130K *

Lead the North American Customer Success organization, shaping strategy, enhancing customer relationships, and driving retention and growth in a dynamic B2B SaaS environment...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$210K - $250K *

Shape the future of People operations by architecting a global, AI-enabled infrastructure that enhances employee experiences and drives strategic decision-making across the organization...

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$130K - $160K *

Drive successful client implementations and delivery portfolios, leading teams to ensure quality outcomes, client satisfaction, and operational excellence while managing multiple engagements and foste...

2 weeks ago

  •   8 - 10 years exp.  •   Staffing

$170K - $200K *

Lead the charge in designing innovative employee benefit plans that enhance workforce engagement and align with strategic goals. Collaborate across teams to ensure competitive, compliant, and cost-eff...

3 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$80K - $95K *

Elevate customer success by building strong relationships, understanding needs, and driving satisfaction. Collaborate with cross-functional teams to ensure clients maximize value from our solutions an...

Tampa, FLRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$93K - $110K *

Join a team that's dedicated to maximizing customer success by forging strategic relationships and delivering measurable business value. Drive retention and expansion for mid-market customers while co...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$160K - $200K *

Accelerate progress at the forefront of defense technology by leading growth initiatives, expanding market presence, and driving strategic partnerships within the U.S. Department of Defense and allied...

4 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$110K - $145K *

Drive the operational core of People functions, leading a team in Total Rewards, performance management, and employee relations. Be the subject-matter expert while managing day-to-day people services...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $145K *

Lead the charge in People Operations, overseeing Total Rewards, performance management, and employee relations. Manage a skilled team while providing hands-on support and strategic direction across mu...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Champion operational excellence by leading client delivery initiatives, enhancing relationships, and driving strategic growth. Collaborate with diverse teams to ensure successful engagements and excee...

Today

  •   Less than 5 years exp.  •   Information Technology

$120K - $160K *

Grow your career with a vital role connecting customers to technical teams. Drive implementation and success across Public Safety accounts, ensuring customer satisfaction and fostering long-term relat...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$201K - $305K *

Elevate organizational performance by serving as a strategic advisor to the President, translating priorities into actionable initiatives, and driving execution across a complex global technology land...

Today

  •   11 - 15 years exp.  •   Business Services

$120K - $145K *

Empower clinical operations by designing efficient workflows, leveraging analytics, and implementing automation. Lead a team to enhance clinician support and streamline processes, driving impactful so...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Drive our marketing strategy and execution, enhancing brand presence and user engagement across digital, social, and content channels. Collaborate cross-functionally to create impactful campaigns and...

Calgary, ABIn-Person

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $145K *

Shape the future of revenue operations by transforming data into actionable insights. Collaborate with cross-functional teams to enhance performance metrics, streamline reporting, and drive strategic...

Today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Join a team that's dedicated to driving customer success through program ownership and strategic cross-functional collaboration, ensuring smooth onboarding and adoption while effectively managing comp...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead customer success programs from onboarding to adoption, ensuring smooth collaboration among engineering, product, and client teams. Drive accountability, maintain clarity, and deliver measurable v...

Pleasanton, CARemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$146K - $282K *

Join a team that's redefining healthcare workforce solutions through innovative product management, strategic partnerships, and operational excellence. Drive new offerings from concept to commercializ...

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$126K - $153K *

Champion transformative patient experiences by leading strategic consulting engagements, collaborating with C-suite leaders, and driving measurable improvements in healthcare delivery and client relat...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$160K - $200K *

Lead the charge in optimizing top-of-funnel marketing operations, driving measurable pipeline growth through strategic planning, data governance, and team leadership. Collaborate with cross-functional...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$160K - $200K *

Accelerate progress at the intersection of strategy and operations, driving high-performance marketing systems and data governance. You'll partner closely with executive leadership to optimize revenue...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $110K *

Engage with healthcare clients to maximize value from innovative software solutions. Collaborate on onboarding, account health, and usage strategies to enhance customer satisfaction, adoption, and ret...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$129K - $215K *

Join us to deepen client relationships and drive growth in the institutional sector. As a strategic leader, you'll enhance engagement and deliver value through innovative solutions, ensuring client su...

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $140K *

Champion customer success by managing enterprise and SMB accounts, driving adoption and retention. Collaborate with cross-functional teams to enhance customer experience and ensure measurable outcomes...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Drive customer success by leading a dynamic team focused on onboarding and account management for enterprise clients. Ensure seamless launches, foster strong relationships, and enhance customer experi...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.