Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.
A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.
Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.
Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.
Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.
Customer Success Manager, Team Lead
$110K - $130K *
Lead the North American Customer Success organization, shaping strategy, enhancing customer relationships, and driving retention and growth in a dynamic B2B SaaS environment...
3 weeks ago
Vice President, People Strategy and Enablement
$210K - $250K *
Shape the future of People operations by architecting a global, AI-enabled infrastructure that enhances employee experiences and drives strategic decision-making across the organization...
3 weeks ago
Client Delivery Vice President
$130K - $160K *
Drive successful client implementations and delivery portfolios, leading teams to ensure quality outcomes, client satisfaction, and operational excellence while managing multiple engagements and foste...
2 weeks ago
Vice President, Benefits Strategy
$170K - $200K *
Lead the charge in designing innovative employee benefit plans that enhance workforce engagement and align with strategic goals. Collaborate across teams to ensure competitive, compliant, and cost-eff...
3 days ago
$80K - $95K *
Elevate customer success by building strong relationships, understanding needs, and driving satisfaction. Collaborate with cross-functional teams to ensure clients maximize value from our solutions an...
2 days ago
Senior Customer Success Manager (AEC)
$93K - $110K *
Join a team that's dedicated to maximizing customer success by forging strategic relationships and delivering measurable business value. Drive retention and expansion for mid-market customers while co...
4 weeks ago
$160K - $200K *
Accelerate progress at the forefront of defense technology by leading growth initiatives, expanding market presence, and driving strategic partnerships within the U.S. Department of Defense and allied...
4 days ago
$110K - $145K *
Drive the operational core of People functions, leading a team in Total Rewards, performance management, and employee relations. Be the subject-matter expert while managing day-to-day people services...
1 week ago
$110K - $145K *
Lead the charge in People Operations, overseeing Total Rewards, performance management, and employee relations. Manage a skilled team while providing hands-on support and strategic direction across mu...
1 week ago
$110K - $130K *
Champion operational excellence by leading client delivery initiatives, enhancing relationships, and driving strategic growth. Collaborate with diverse teams to ensure successful engagements and excee...
Today
Customer Success Manager DFR Majors - Northwest
$120K - $160K *
Grow your career with a vital role connecting customers to technical teams. Drive implementation and success across Public Safety accounts, ensuring customer satisfaction and fostering long-term relat...
Reposted 3 weeks ago
Vice President, Chief of Staff
$201K - $305K *
Elevate organizational performance by serving as a strategic advisor to the President, translating priorities into actionable initiatives, and driving execution across a complex global technology land...
Today
Senior Manager, Dyad Enablement
$120K - $145K *
Empower clinical operations by designing efficient workflows, leveraging analytics, and implementing automation. Lead a team to enhance clinician support and streamline processes, driving impactful so...
Reposted 3 days ago
$100K - $120K *
Drive our marketing strategy and execution, enhancing brand presence and user engagement across digital, social, and content channels. Collaborate cross-functionally to create impactful campaigns and...
1 week ago
Senior Manager, Revenue Operations & Strategy
$120K - $145K *
Shape the future of revenue operations by transforming data into actionable insights. Collaborate with cross-functional teams to enhance performance metrics, streamline reporting, and drive strategic...
Today
Technical Customer Success / Customer Program Manager
$110K - $130K *
Join a team that's dedicated to driving customer success through program ownership and strategic cross-functional collaboration, ensuring smooth onboarding and adoption while effectively managing comp...
Reposted 3 weeks ago
Technical Customer Success / Customer Program Manager
$110K - $130K *
Lead customer success programs from onboarding to adoption, ensuring smooth collaboration among engineering, product, and client teams. Drive accountability, maintain clarity, and deliver measurable v...
Reposted 3 weeks ago
$146K - $282K *
Join a team that's redefining healthcare workforce solutions through innovative product management, strategic partnerships, and operational excellence. Drive new offerings from concept to commercializ...
2 weeks ago
Senior Consultant, Patient Experience
$126K - $153K *
Champion transformative patient experiences by leading strategic consulting engagements, collaborating with C-suite leaders, and driving measurable improvements in healthcare delivery and client relat...
Yesterday
Senior Director, Marketing Operations
$160K - $200K *
Lead the charge in optimizing top-of-funnel marketing operations, driving measurable pipeline growth through strategic planning, data governance, and team leadership. Collaborate with cross-functional...
Today
Senior Director, Marketing Operations
$160K - $200K *
Accelerate progress at the intersection of strategy and operations, driving high-performance marketing systems and data governance. You'll partner closely with executive leadership to optimize revenue...
Reposted 4 weeks ago
Customer Success Manager (Healthcare SAAS)
$90K - $110K *
Engage with healthcare clients to maximize value from innovative software solutions. Collaborate on onboarding, account health, and usage strategies to enhance customer satisfaction, adoption, and ret...
1 week ago
$129K - $215K *
Join us to deepen client relationships and drive growth in the institutional sector. As a strategic leader, you'll enhance engagement and deliver value through innovative solutions, ensuring client su...
2 days ago
$110K - $140K *
Champion customer success by managing enterprise and SMB accounts, driving adoption and retention. Collaborate with cross-functional teams to enhance customer experience and ensure measurable outcomes...
3 weeks ago
Fishbowl Customer Success Manager
$90K - $110K *
Drive customer success by leading a dynamic team focused on onboarding and account management for enterprise clients. Ensure seamless launches, foster strong relationships, and enhance customer experi...
1 week ago
What does a Vice President of Customer Success do?
A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.
What qualifications are common for VP of Customer Success jobs?
Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.
How much does a Vice President of Customer Success earn?
Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.
Where can I find Vice President of Customer Success jobs?
You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.