Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$151K - $205K *

Lead the charge in transforming the Customer Success function as you scale operations, focusing on retention, onboarding, and creating a high-value experience across diverse verticals. Collaborate wit...

Somerset, KYRemote

4 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$151K - $205K *

Engage and lead the Customer Success organization by shaping strategy, overseeing onboarding, retention, and expansion efforts. Collaborate cross-functionally to enhance customer experience and drive...

4 weeks ago

  •   5 - 7 years exp.  •   Legal & Accounting

$95K - $115K *

Join a team that's dedicated to driving customer success through effective management of accounts, ensuring value realization and fostering growth in Annual Recurring Revenue (ARR) while leveraging da...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $90K *

Champion project success by managing timelines, resources, and stakeholder communication. Drive seamless implementation experiences while collaborating with cross-functional teams to deliver value-dri...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$75K - $150K *

Unlock the potential of partner relationships as a key Customer Success Manager, driving onboarding, implementation, and continuous support for enterprise clients in the EdTech sector, while ensuring...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$85K *

Unlock potential by leading client growth strategies and account management. Drive revenue expansion, foster trusted relationships, and guide multidisciplinary teams to deliver innovative solutions th...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$145K - $160K *

Shape the future of financial reporting by leading monthly closes, banking operations, and consolidations in a dynamic, global SaaS environment. Collaborate cross-functionally to enhance processes and...

California, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$108K - $120K *

Champion customer success by leading technical account management efforts, optimizing customer engagement, and driving operational excellence in complex SaaS implementations across the public sector...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$193K - $353K *

Lead the charge in developing and executing growth strategies across international markets, collaborating with regional leaders to drive revenue and enhance market presence through strategic insights...

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$110K - $130K *

Lead and innovate in our Engagement Center Operations, driving exceptional service and performance. Build and manage teams to exceed customer expectations while fostering a culture of continuous impro...

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$300K - $325K *

Unlock potential by shaping human capital strategy and driving organizational effectiveness. Lead workforce planning and M&A integration while collaborating with executive leadership to ensure agility...

4 weeks ago

  •   11 - 15 years exp.  •   Transportation

$120K - $145K *

Oversee operations management across multiple health centers, driving strategic initiatives and enhancing client satisfaction. Lead and mentor teams while implementing innovative performance standards...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $145K *

Unlock potential by leading operations across multiple health centers, enhancing client satisfaction and performance. Drive strategic initiatives, manage complex relationships, and mentor leadership t...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$150K - $180K *

Engage in strategic business development to drive growth, build client relationships, and manage sales pipelines in corporate real estate. Ideal for proactive professionals eager to excel in a dynamic...

3 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$200K - $250K *

Join a team that's driving sales excellence by leading a diverse group of AEs, fostering a proactive pipeline culture, and leveraging AI tools for enhanced efficiency and coaching. Your leadership wil...

Today

  •   5 - 7 years exp.  •   Information Technology

$160K - $200K *

Transform your career by leading a dynamic Strategy & Analytics practice. Drive innovation, enhance advisor engagement, and develop a talented team while delivering high-level client solutions in a ha...

Dallas, TXRemote

4 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$160K - $200K *

Shape the future of analytics in real estate by leading a dynamic team, driving innovation, and delivering high-impact solutions. Collaborate with advisors and clients to enhance service offerings and...

4 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$165K - $220K *

Grow your career with a leading CDP as you strengthen client relationships, drive strategic outcomes, and collaborate with internal teams in a dynamic, AI-first environment focused on customer success...

1 month ago

  •   8 - 10 years exp.  •   Media

$185K - $225K *

Champion a transformative sales enablement strategy that drives measurable productivity and enhances seller performance through targeted training, data-driven insights, and seamless integration with s...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$215K - $235K *

Pioneer comprehensive commercial operations by designing, implementing, and optimizing pricing and deal negotiation processes. Drive ongoing analytics and continuous improvement, ensuring success in a...

United StatesRemote

Reposted 3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Lead the charge in transforming marketing operations through innovative MarTech solutions, driving student and partner success while optimizing efficiency across a multi-brand ecosystem. Own product s...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$200K - $250K *

Shape the future of a people-first culture by leading global HR strategies, fostering talent, and driving organizational growth in a dynamic, high-growth startup environment. Collaborate with executiv...

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$104K - $145K *

Unlock exceptional customer experiences by leading a dynamic team focused on enhancing borrower interactions. Drive strategic initiatives to optimize performance and elevate service standards in home...

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$180K - $210K *

Shape the future of oncology partnerships by driving strategy and execution to expand Daymark's network among leading practices focusing on value-based care. Cultivate relationships, close deals, and...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$140K - $160K *

Transform customer success by leading a high-impact team to enhance retention and foster growth. Collaborate with various functions to optimize performance and ensure top-tier support for a diverse eC...

4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.