Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.
A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.
Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.
Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.
Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.
VP of Customer Success ( Remote)
$151K - $205K *
Lead the charge in transforming the Customer Success function as you scale operations, focusing on retention, onboarding, and creating a high-value experience across diverse verticals. Collaborate wit...
4 weeks ago
VP of Customer Success ( Remote)
$151K - $205K *
Engage and lead the Customer Success organization by shaping strategy, overseeing onboarding, retention, and expansion efforts. Collaborate cross-functionally to enhance customer experience and drive...
4 weeks ago
Strategic Customer Success Manager
$95K - $115K *
Join a team that's dedicated to driving customer success through effective management of accounts, ensuring value realization and fostering growth in Annual Recurring Revenue (ARR) while leveraging da...
3 days ago
$80K - $90K *
Champion project success by managing timelines, resources, and stakeholder communication. Drive seamless implementation experiences while collaborating with cross-functional teams to deliver value-dri...
2 weeks ago
$75K - $150K *
Unlock the potential of partner relationships as a key Customer Success Manager, driving onboarding, implementation, and continuous support for enterprise clients in the EdTech sector, while ensuring...
Reposted 4 weeks ago
$85K *
Unlock potential by leading client growth strategies and account management. Drive revenue expansion, foster trusted relationships, and guide multidisciplinary teams to deliver innovative solutions th...
2 weeks ago
$145K - $160K *
Shape the future of financial reporting by leading monthly closes, banking operations, and consolidations in a dynamic, global SaaS environment. Collaborate cross-functionally to enhance processes and...
3 weeks ago
Senior Technical Success Manager, Public Sector
$108K - $120K *
Champion customer success by leading technical account management efforts, optimizing customer engagement, and driving operational excellence in complex SaaS implementations across the public sector...
3 weeks ago
Vice President, Growth and Sales Strategy, International
$193K - $353K *
Lead the charge in developing and executing growth strategies across international markets, collaborating with regional leaders to drive revenue and enhance market presence through strategic insights...
1 week ago
Director of Customer Engagement
$110K - $130K *
Lead and innovate in our Engagement Center Operations, driving exceptional service and performance. Build and manage teams to exceed customer expectations while fostering a culture of continuous impro...
Today
VP, Global People Business Partners
$300K - $325K *
Unlock potential by shaping human capital strategy and driving organizational effectiveness. Lead workforce planning and M&A integration while collaborating with executive leadership to ensure agility...
4 weeks ago
$120K - $145K *
Oversee operations management across multiple health centers, driving strategic initiatives and enhancing client satisfaction. Lead and mentor teams while implementing innovative performance standards...
1 week ago
$120K - $145K *
Unlock potential by leading operations across multiple health centers, enhancing client satisfaction and performance. Drive strategic initiatives, manage complex relationships, and mentor leadership t...
1 week ago
Vice President, Business Development
$150K - $180K *
Engage in strategic business development to drive growth, build client relationships, and manage sales pipelines in corporate real estate. Ideal for proactive professionals eager to excel in a dynamic...
3 days ago
$200K - $250K *
Join a team that's driving sales excellence by leading a diverse group of AEs, fostering a proactive pipeline culture, and leveraging AI tools for enhanced efficiency and coaching. Your leadership wil...
Today
Vice President, Strategy and Analytics
$160K - $200K *
Transform your career by leading a dynamic Strategy & Analytics practice. Drive innovation, enhance advisor engagement, and develop a talented team while delivering high-level client solutions in a ha...
4 days ago
Vice President, Strategy and Analytics
$160K - $200K *
Shape the future of analytics in real estate by leading a dynamic team, driving innovation, and delivering high-impact solutions. Collaborate with advisors and clients to enhance service offerings and...
4 days ago
Customer Success Director, Customer Data Platform (CDP)
$165K - $220K *
Grow your career with a leading CDP as you strengthen client relationships, drive strategic outcomes, and collaborate with internal teams in a dynamic, AI-first environment focused on customer success...
1 month ago
$185K - $225K *
Champion a transformative sales enablement strategy that drives measurable productivity and enhances seller performance through targeted training, data-driven insights, and seamless integration with s...
2 weeks ago
Senior Director, Commercial Operations
$215K - $235K *
Pioneer comprehensive commercial operations by designing, implementing, and optimizing pricing and deal negotiation processes. Drive ongoing analytics and continuous improvement, ensuring success in a...
Reposted 3 weeks ago
Senior Director, Martech Product Management
$150K - $180K *
Lead the charge in transforming marketing operations through innovative MarTech solutions, driving student and partner success while optimizing efficiency across a multi-brand ecosystem. Own product s...
1 week ago
$200K - $250K *
Shape the future of a people-first culture by leading global HR strategies, fostering talent, and driving organizational growth in a dynamic, high-growth startup environment. Collaborate with executiv...
3 days ago
Customer Experience Manager, Home Lending
$104K - $145K *
Unlock exceptional customer experiences by leading a dynamic team focused on enhancing borrower interactions. Drive strategic initiatives to optimize performance and elevate service standards in home...
1 week ago
Senior Director of Provider Growth
$180K - $210K *
Shape the future of oncology partnerships by driving strategy and execution to expand Daymark's network among leading practices focusing on value-based care. Cultivate relationships, close deals, and...
4 weeks ago
eClinical Customer Success Team Lead
$140K - $160K *
Transform customer success by leading a high-impact team to enhance retention and foster growth. Collaborate with various functions to optimize performance and ensure top-tier support for a diverse eC...
4 weeks ago
What does a Vice President of Customer Success do?
A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.
What qualifications are common for VP of Customer Success jobs?
Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.
How much does a Vice President of Customer Success earn?
Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.
Where can I find Vice President of Customer Success jobs?
You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.