Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.
A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.
Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.
Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.
Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.
$80K - $95K *
Engage with top-tier clients to enhance outcomes, mitigate risks, and strengthen partnerships. Lead Strategic Business Reviews, delivering insights and actionable plans that align with customer goals...
2 days ago
$80K - $95K *
Empower customer success by leading strategic partnerships, delivering insights, and driving retention. Collaborate with executives and internal teams to enhance outcomes and foster long-term relation...
2 days ago
Senior Customer Success Manager
$150K - $185K *
Advance your career by driving enterprise customer success and retention, maximizing revenue outcomes, and mentoring junior team members in a fast-paced, outcome-oriented environment. Shape strategy a...
Reposted 1 week ago
$95K - $115K *
Lead strategic customer relationships, ensuring success through proactive support, onboarding, and campaign management. Drive account growth and act as the voice of the customer, delivering exceptiona...
1 week ago
$120K - $145K *
Lead the charge in driving client success by building trusted partnerships, understanding client objectives, and ensuring seamless delivery of services. Collaborate with internal teams to enhance sati...
Yesterday
Director, Customer Success - FSI
$200K - $271K *
Unlock your potential by leading a high-performing Customer Success team in a dynamic SaaS environment. Drive customer retention and expansion for a $100M+ portfolio, shaping the future of enterprise...
2 weeks ago
Senior Director, Client Operations
$192K - $266K *
Drive best-in-class travel support through strategic leadership and operational excellence. Oversee lodging, flights, and customer advocacy, fostering a culture of continuous improvement and exception...
Reposted 4 days ago
Senior Specialized Customer Success Manager, CLM (Evisort)
$128K - $192K *
Lead the charge in driving customer success for AI-powered contract lifecycle management. Collaborate with clients to optimize workflows, enhance adoption, and ensure measurable value realization thro...
Reposted yesterday
Senior Specialized Customer Success Manager, CLM (Evisort)
$128K - $192K *
Transform customer success by driving adoption and value realization for AI-powered contract lifecycle management. Collaborate with stakeholders to optimize workflows and enhance customer relationship...
Reposted yesterday
Head of Customer Success & Account Management - USA
$230K - $290K *
Drive customer success and account management by leading post-sales operations, ensuring retention and expansion while building a high-performing team. Own strategic accounts and leverage AI to enhanc...
2 weeks ago
Senior Client Success Executive
$110K - $130K *
Engage with high-value clients as a strategic partner, driving retention and revenue growth through tailored account strategies and executive relationships. Lead cross-functional teams to deliver meas...
Yesterday
Customer Success Manager - US (West Coast )
$100K - $120K *
Deliver exceptional customer value by driving onboarding, adoption, and long-term success for a portfolio of clients. Leverage commercial insight and strong relationships to maximize platform utilizat...
Reposted 1 week ago
$300K - $325K *
Shape the future of customer solutions by leading cross-functional teams to enhance service delivery, drive revenue growth, and optimize customer value in a dynamic B2B SaaS environment...
2 weeks ago
$120K - $145K *
Optimize global customer support strategy to enhance satisfaction, drive operational excellence, and ensure scalable, innovative solutions in a high-growth cybersecurity environment. Collaborate acros...
3 weeks ago
$110K - $130K *
Engage customers as the senior point of contact, nurturing relationships and driving renewals and upsell opportunities. Lead a customer operations team, develop scalable processes, and collaborate cro...
Reposted 4 weeks ago
$180K - $220K *
Join a team that's shaping the future of enterprise sales strategy. Lead multi-year growth initiatives, drive new-business acquisition, and influence executive-level decisions to enhance market positi...
3 weeks ago
$180K - $220K *
Shape the future of enterprise sales by developing and executing a multi-year growth strategy, driving new-business initiatives, and leading senior sales leadership to achieve top-line revenue and pro...
3 weeks ago
Enterprise Customer Success Manager (AEC)
$116K - $141K *
Unlock potential by managing strategic enterprise accounts, driving customer success through relationship building, consultative selling, and proactive engagement to ensure adoption, retention, and re...
2 weeks ago
Senior Customer Success Manager
$70K - $140K *
Unlock potential by managing and enhancing customer relationships through expert engagement and strategic solutions, ensuring satisfaction and driving retention for medium to large commercial accounts...
Reposted 2 weeks ago
$140K *
Transform revenue performance by leading and developing a team of Account Managers to achieve portfolio growth through effective renewal and expansion strategies, fostering consultative selling, and m...
4 weeks ago
$140K *
Drive revenue growth as you lead a dynamic team of Account Managers, ensuring portfolio health and strategic expansion within a diverse range of customers. Your leadership will facilitate disciplined...
4 weeks ago
$101K - $152K *
Drive customer success and team performance as a leader and trusted advisor. Blend your expertise in customer relations with strategic oversight to enhance client satisfaction and foster team growth i...
Today
Technical Customer Success Manager
$110K - $130K *
Join us to drive customer success post-sale, ensuring smooth onboarding, tracking account health, and advocating for clients while building a repeatable delivery function. Your role will shape the fut...
2 weeks ago
Technical Customer Success Manager
$110K - $130K *
Drive customer success by managing relationships post-sale, ensuring smooth onboarding, tracking account health, and advocating for clients while building a repeatable delivery process. Grow into a le...
2 weeks ago
$130K - $195K *
Transform strategic vision into actionable frameworks that drive client success. Collaborate cross-functionally to deliver innovative solutions, mentor teams, and enhance client relationships, ensurin...
Reposted 6 days ago
What does a Vice President of Customer Success do?
A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.
What qualifications are common for VP of Customer Success jobs?
Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.
How much does a Vice President of Customer Success earn?
Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.
Where can I find Vice President of Customer Success jobs?
You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.