Vice President of Customer Success Jobs

Explore Vice President of Customer Success opportunities for experienced leaders ready to shape the customer journey and drive business growth. These executives build and lead customer success organizations, strengthen relationships with key accounts, and help ensure customers achieve measurable value from a company’s products or services. Ladders features vetted professional jobs paying $100,000 or more, including senior roles across a range of industries.

What Does a Vice President of Customer Success Do?

A VP of Customer Success sets the strategy for onboarding, adoption, retention, renewals, and account growth. The role typically involves managing customer success teams, partnering with sales and product leaders, monitoring customer health and satisfaction, and using data to identify risks and opportunities. Responsibilities vary by company, product, and customer base.

Skills and Experience Employers Seek

Employers often look for a record of leading customer-facing teams and improving retention, renewals, product adoption, or customer satisfaction. Commonly valued strengths include executive communication, strategic account management, coaching, change leadership, and analytical decision-making. Experience with customer success platforms, CRM tools, and subscription or enterprise business models may also be relevant.

Vice President of Customer Success Salary and Career Outlook

Compensation depends on factors such as industry, company size, location, scope of responsibility, and experience. Many VP-level roles offer total compensation that can include base salary, bonus, and equity. Ladders focuses on professional opportunities paying $100,000 or more, helping experienced candidates discover senior customer success roles.

Find Vice President of Customer Success Jobs on Ladders

Search Ladders for vetted Vice President of Customer Success jobs and related executive opportunities. Review each listing for compensation, responsibilities, location, and qualifications, then tailor your application to show how your leadership has improved customer outcomes and business performance.

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$80K - $95K *

Engage with top-tier clients to enhance outcomes, mitigate risks, and strengthen partnerships. Lead Strategic Business Reviews, delivering insights and actionable plans that align with customer goals...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Empower customer success by leading strategic partnerships, delivering insights, and driving retention. Collaborate with executives and internal teams to enhance outcomes and foster long-term relation...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $185K *

Advance your career by driving enterprise customer success and retention, maximizing revenue outcomes, and mentoring junior team members in a fast-paced, outcome-oriented environment. Shape strategy a...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Lead strategic customer relationships, ensuring success through proactive support, onboarding, and campaign management. Drive account growth and act as the voice of the customer, delivering exceptiona...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Lead the charge in driving client success by building trusted partnerships, understanding client objectives, and ensuring seamless delivery of services. Collaborate with internal teams to enhance sati...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$200K - $271K *

Unlock your potential by leading a high-performing Customer Success team in a dynamic SaaS environment. Drive customer retention and expansion for a $100M+ portfolio, shaping the future of enterprise...

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$192K - $266K *

Drive best-in-class travel support through strategic leadership and operational excellence. Oversee lodging, flights, and customer advocacy, fostering a culture of continuous improvement and exception...

United StatesRemote

Reposted 4 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$128K - $192K *

Lead the charge in driving customer success for AI-powered contract lifecycle management. Collaborate with clients to optimize workflows, enhance adoption, and ensure measurable value realization thro...

Reposted yesterday

  •   8 - 10 years exp.  •   Consumer Technology

$128K - $192K *

Transform customer success by driving adoption and value realization for AI-powered contract lifecycle management. Collaborate with stakeholders to optimize workflows and enhance customer relationship...

Reposted yesterday

  •   8 - 10 years exp.  •   Consumer Technology

$230K - $290K *

Drive customer success and account management by leading post-sales operations, ensuring retention and expansion while building a high-performing team. Own strategic accounts and leverage AI to enhanc...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Engage with high-value clients as a strategic partner, driving retention and revenue growth through tailored account strategies and executive relationships. Lead cross-functional teams to deliver meas...

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$100K - $120K *

Deliver exceptional customer value by driving onboarding, adoption, and long-term success for a portfolio of clients. Leverage commercial insight and strong relationships to maximize platform utilizat...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$300K - $325K *

Shape the future of customer solutions by leading cross-functional teams to enhance service delivery, drive revenue growth, and optimize customer value in a dynamic B2B SaaS environment...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Optimize global customer support strategy to enhance satisfaction, drive operational excellence, and ensure scalable, innovative solutions in a high-growth cybersecurity environment. Collaborate acros...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Engage customers as the senior point of contact, nurturing relationships and driving renewals and upsell opportunities. Lead a customer operations team, develop scalable processes, and collaborate cro...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$180K - $220K *

Join a team that's shaping the future of enterprise sales strategy. Lead multi-year growth initiatives, drive new-business acquisition, and influence executive-level decisions to enhance market positi...

3 weeks ago

  •   11 - 15 years exp.  •   Transportation

$180K - $220K *

Shape the future of enterprise sales by developing and executing a multi-year growth strategy, driving new-business initiatives, and leading senior sales leadership to achieve top-line revenue and pro...

3 weeks ago

  •   11 - 15 years exp.  •   Transportation

$116K - $141K *

Unlock potential by managing strategic enterprise accounts, driving customer success through relationship building, consultative selling, and proactive engagement to ensure adoption, retention, and re...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$70K - $140K *

Unlock potential by managing and enhancing customer relationships through expert engagement and strategic solutions, ensuring satisfaction and driving retention for medium to large commercial accounts...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$140K *

Transform revenue performance by leading and developing a team of Account Managers to achieve portfolio growth through effective renewal and expansion strategies, fostering consultative selling, and m...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$140K *

Drive revenue growth as you lead a dynamic team of Account Managers, ensuring portfolio health and strategic expansion within a diverse range of customers. Your leadership will facilitate disciplined...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$101K - $152K *

Drive customer success and team performance as a leader and trusted advisor. Blend your expertise in customer relations with strategic oversight to enhance client satisfaction and foster team growth i...

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join us to drive customer success post-sale, ensuring smooth onboarding, tracking account health, and advocating for clients while building a repeatable delivery function. Your role will shape the fut...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Drive customer success by managing relationships post-sale, ensuring smooth onboarding, tracking account health, and advocating for clients while building a repeatable delivery process. Grow into a le...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $195K *

Transform strategic vision into actionable frameworks that drive client success. Collaborate cross-functionally to deliver innovative solutions, mentor teams, and enhance client relationships, ensurin...

Reposted 6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Vice President of Customer Success do?question toggle

    A VP of Customer Success leads the strategy and teams responsible for customer onboarding, adoption, retention, renewals, and growth. The role often partners with sales, product, and other executives to improve customer outcomes.

  • What qualifications are common for VP of Customer Success jobs?question toggle

    Employers commonly seek senior leadership experience in customer success or a related customer-facing function, a history of leading teams, and evidence of improving retention or customer value. Requirements vary by organization and industry.

  • How much does a Vice President of Customer Success earn?question toggle

    Compensation varies based on location, industry, company size, experience, and role scope. Executive packages may include salary, bonus, and equity. Ladders lists vetted professional jobs paying $100,000 or more.

  • Where can I find Vice President of Customer Success jobs?question toggle

    You can search Ladders for vetted Vice President of Customer Success and related executive job opportunities paying $100,000 or more.