Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.
Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.
Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.
Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.
Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.
QA Specialist – Program Quality (Journeyman)
$80K - $95K *
Join a team that's dedicated to enhancing software quality through rigorous testing and quality assurance. This role involves validating program deliverables, managing defects, and ensuring compliance...
Yesterday
$74K - $125K *
Drive modernization efforts by managing the operating system for a federal agency's data and analytics platform. Collaborate across teams to ensure effective delivery, risk management, and adherence t...
2 weeks ago
$80K - $95K *
Empower your career by partnering with sales to deliver expert product solutions. Drive customer engagement through demonstrations and support, while managing relationships and inventory for retrofit...
1 week ago
$90K - $189K *
Elevate your career as you design, implement, and maintain SAP security roles across various platforms while ensuring compliance and optimizing security frameworks in a collaborative environment...
Reposted 1 week ago
Tax Technology Specialist (Remote)
$85K - $101K *
Engage with clients as a Tax Technology Specialist, driving onboarding success and enhancing user experience. Collaborate across teams to ensure firms thrive with our product, leveraging your tax expe...
3 days ago
HVAC Application Specialist - Southern California
$95K - $105K *
Drive your career with a key role in supporting retrofit sales through strategic technical field support, optimizing HVAC systems, and enhancing customer engagement across a regional territory...
3 weeks ago
Customer Success Manager (CSM)
$80K - $95K *
Champion customer success by managing relationships, driving revenue growth, and ensuring retention. Collaborate across teams to support clients through international expansion and platform migration...
2 weeks ago
Database Administration, Advisor
$104K - $166K *
Oversee the management of databases on z/OS while providing technical development support for a Department of Defense customer. Collaborate with teams to modernize and maintain intricate mainframe sys...
Reposted 4 weeks ago
Senior Product Developer - remote in US or Canada
$114K - $190K *
Join our team to design and enhance core mainframe products, leveraging your expertise in C, C++, and z/OS. Collaborate with global clients and mentor peers while driving innovation in a dynamic envir...
1 week ago
$110K - $130K *
Drive innovation in web development by creating and maintaining robust Drupal applications. Collaborate across teams to ensure quality delivery and support for content management systems, enhancing us...
Today
HCM Customer Development Lead/ VBS Developer
$90K - $189K *
Transform your career by leading a dynamic development team focusing on Oracle Fusion Cloud HCM extensions. Utilize cutting-edge technologies to support federal agencies in a collaborative, Agile envi...
Reposted 1 week ago
$125K - $150K *
Champion digital transformation by leading delivery teams in Salesforce projects, ensuring excellence in project management, client relationships, and issue resolution while mentoring consultants and...
2 weeks ago
$80K - $100K *
Develop and enhance automated provisioning systems to efficiently onboard high volumes of servers. Collaborate with cross-functional teams to ensure smooth integration and process optimization, direct...
Reposted today
ServiceNow Business Process Consultant (BPC) – CSM/TPSM
$132K - $193K *
Shape the future of customer service by leading ServiceNow transformations, designing scalable processes, and collaborating with stakeholders to enhance client onboarding and service delivery across m...
Today
Senior IT Change Coordinator - Application Delivery
$103K - $197K *
Champion IT change governance by coordinating complex software releases, assessing risks, and ensuring deployment readiness across teams. Drive improvements in change processes while maintaining produ...
Today
Staff Product Manager, Technical
$160K - $220K *
Lead the charge in defining product strategy and delivery for major client engagements. Collaborate with cross-functional teams, mentor PMs, and navigate complex challenges to ensure successful outcom...
2 days ago
Staff Product Manager, Technical
$160K - $220K *
Shape the future of product strategy by leading complex client engagements, managing the full product lifecycle, driving cross-functional alignment, and mentoring teams to deliver impactful solutions...
Reposted 1 week ago
$76K - $150K *
Join a strategic team to drive engineering investment returns and create demand through advanced technical support, collaborating closely with sales and customers while promoting innovative solutions...
4 weeks ago
$199K - $370K *
Lead a dynamic team of Sales Specialists to drive growth and revenue in the Risk sector. Collaborate with leadership to enhance customer engagement, implement strategic solutions, and achieve sales ta...
2 weeks ago
$110K - $130K *
Lead the charge in developing seamless integration solutions using Boomi and Intapp. Collaborate with project teams to design, optimize, and deliver effective results, while ensuring data security and...
Reposted 2 weeks ago
Remote HAM Activations Specialist (VA ESOM)
$90K - $125K *
Empower the Activations team by analyzing data, building reports, and supporting documentation in ServiceNow. Collaborate with leadership to present insights and ensure service continuity while enhanc...
1 week ago
$73K - $132K *
Engineer innovative telecommunications solutions in a dynamic team environment. Provide hands-on technical support for installations, testing, and troubleshooting, ensuring operational readiness and h...
4 weeks ago
Clinical Specialist, TEG (MN, ND, SD) (Field Sales)
$85K - $160K *
Champion the growth of TEG product line by providing clinical expertise, training, and support to enhance customer utilization and satisfaction. Drive sales expansion through relationship building and...
5 days ago
$150K - $220K *
Unlock your potential by managing the full sales cycle, from prospecting to closing, while fostering lasting client relationships and exceeding sales goals in a fast-paced environment...
Reposted 1 week ago
$110K - $130K *
Manage data center operations, ensuring optimal performance, security, and scalability. Lead teams, optimize resources, and implement strategic initiatives to enhance infrastructure reliability and se...
Reposted 1 week ago
What does a Technical Support Specialist do?
A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.
What qualifications are common for Technical Support Specialist jobs?
Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.
Where do Technical Support Specialists work?
They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.
Can Technical Support Specialist jobs pay $100,000 or more?
Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.
What career paths can follow a Technical Support Specialist role?
Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.