Job Description

The Manager, Sales Specialists will lead a team of Sales Specialist professionals towards achieving growth, revenue and sales targets within the Risk business of the Government Segment. This role is a member of the leadership team and leads their team by focusing on priority touchpoints, leveraging sales enablement tools, and sales process, to generate opportunities to facilitate conversations that reinforce the value of current TR solutions and recommend additional resources that help solve customer’s problems.

Location: Remote and prefer candidate able to go to one of our hub locations (DC, MN, MI, TX)

Key Responsibilities

• Lead a Sales Specialist team accountable for driving new sales
• Relentlessly drives for high customer satisfaction and engagement improvements
• Applies a strategic perspective to identify solutions to complex problems
• Drives change, innovation and accountability by executing on goals and initiatives
• Develops, plans and sets priorities in alignment with leadership
• Delivery of target financial and strategy objectives
• Accurate forecasting, and customer evaluations; consistent achievement of sales targets / update of all salesforce / reporting on market and competitor activities
• Partner with sales leadership to ensure alignment with retention and sales objectives as well as departmental ownership of talent development.
• Monitor performance through coaching, ride alongs, call monitoring, personal interaction, activity review and other measures
• Collaborate and partner with sales support channels; Marketing, Field Sales, Finance, Human Resources etc; to enable maximum opportunity to successfully attain goals.

Required Qualifications

• B.S. in related area and/or like work experience desired.
• 5+ years management experience
• 5+ years experience with successful sales in Business to Business marketplace
• Deep understanding of our customers, applies knowledge of business and market dynamics to provide value-add solutions and services
• Ability to understand when and where to make adjustments to business operations in order to meet objectives
• Experience with Coaching Sales Process, product training and professional development
• In-depth business and industry knowledge
• Excellent demonstrated ability to engage, communicate, and create meaningful relationships at key stakeholder and C-Level
• Demonstrates strong people leadership skills
• Strong B2B business development skills, including demonstrable experience in sales/up-sell, retention and solutions development
• Highly skilled in providing effective coaching, leadership and performance management around implementing business plans, account plans, customer experience, driving awareness and adoption of our products, understanding our customer’s needs and challenges, learning and positioning new products and developing impactful sales presentation, negotiation skills and business acumen.
• Strong understanding and experience with Solution Selling/Consultative Sales
• Proven record of successful sales performance a plus
• Exceptional verbal communication and relationship building skills
• Excellent organizational skills
• Ability to interact effectively with a professional client base and convey a professional demeanor during all customer exchanges
• Ability to adapt to change
• Proficient with office applications such as MS Office, Salesforce, and Xactly

Preferred Qualifications

• Experience in Law Enforcement and Risk/Fraud Solutions Preferred

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What9;s in it For You?

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow9s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.