Technical Support Specialist Jobs

Find Technical Support Specialist jobs that match your expertise and career goals on Ladders. Our platform features vetted professional opportunities with salaries of $100,000 or more, including roles for experienced specialists who can solve complex technical problems and help customers get the most from their products and services.

What Does a Technical Support Specialist Do?

Technical Support Specialists diagnose and resolve hardware, software, network, and product issues. They may support customers or internal teams through phone, email, chat, or remote-access tools. Responsibilities often include troubleshooting problems, documenting solutions, escalating complex cases, and explaining technical information clearly to people with different levels of expertise.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, communication, and problem-solving skills. Depending on the role, useful qualifications may include experience with operating systems, networking, cloud platforms, business applications, or help desk systems. Technical certifications and a record of resolving challenging issues can also strengthen your candidacy.

Career Paths and Opportunities

Technical support experience can lead to senior specialist, technical support engineer, team lead, customer success, systems administration, or IT management roles. Opportunities vary by employer and industry, so review each listing for its responsibilities, required experience, and compensation details.

Find Your Next Technical Support Role

Browse Technical Support Specialist openings on Ladders and explore vetted jobs with salaries starting at $100,000. Use your search to find roles aligned with your technical strengths, preferred work environment, and next career step.

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1
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$73K - $103K *

Support a global workforce by delivering exceptional IT solutions. Manage user lifecycle processes, troubleshoot modern workplace technologies, and enhance IT operations through automation and documen...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$78K - $105K *

Shape your career with this multifaceted role, providing expert Level 2-3 product support while collaborating with cross-functional teams to resolve technical issues and enhance product experience for...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$66K - $109K *

Optimize IT support operations by efficiently triaging and resolving Tier 0-2 incidents. Collaborate with cross-functional teams to enhance user experience and maintain critical applications in a dyna...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Bring your expertise to a hands-on technical engineering role that tackles real-world system issues, builds new solutions, and collaborates across teams to enhance application performance and operatio...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$166K - $195K *

Collaborate with cross-functional teams to deliver exceptional technical support and training. Shape customer experiences by resolving issues efficiently and maintaining strong relationships while ens...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$89K - $144K *

Transform user experiences by providing advanced desktop support across multiple locations. Ensure efficient operation of devices and applications, troubleshoot issues, and collaborate with IT teams t...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$71K - $118K *

Transform security operations by providing expert support and troubleshooting for network monitoring systems. Collaborate with teams to enhance service delivery and ensure seamless operations for gove...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Lead the charge in delivering outstanding technical support and case management for complex escalated issues, ensuring customer success and trust while collaborating with teams to provide timely, high...

US-AnywhereRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Drive innovation by bridging Support and Engineering teams, analyzing complex client issues, and ensuring effective resolutions. Own escalations from start to finish, enhancing collaboration and deliv...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$83K - $133K *

Support the Sales organization by providing technical solutions and optimizing ABB products for customer applications. Cultivate new business opportunities and ensure customer satisfaction through eff...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $120K *

Explore a pivotal role in leading complex analysis across systems, driving alignment among stakeholders, and enhancing technology solutions. Collaborate with diverse teams to translate business needs...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$60K - $107K *

Champion customer success by providing expert technical support for Autodesk Moldflow. Leverage your engineering expertise to troubleshoot complex simulation issues, enhance workflows, and drive innov...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $90K *

Join a team that's dedicated to delivering exceptional technical support for complex technologies, ensuring global customer satisfaction and product quality through collaborative troubleshooting and i...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$80K - $90K *

Analyze and enhance corporate technology infrastructure, ensuring optimal performance and security. Collaborate with cross-functional teams to troubleshoot complex issues and improve employee experien...

US-AnywhereRemote

5 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$100K - $150K *

Help us deliver cutting-edge technical support as a Remote Support Technician. You’ll troubleshoot issues for users remotely, ensuring seamless IT experiences while working in a collaborative, fast-pa...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $90K *

Support hearing care professionals by providing expert audiological technical assistance, troubleshooting, and training on hearing aid technology to enhance customer satisfaction and foster business g...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Shape the future of technical support by resolving complex issues, collaborating with teams, and training staff to enhance customer experiences and optimize services in a dynamic environment...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$73K - $97K *

Join a dynamic team as you translate complex requirements into clear communications, ensuring timely updates and alignment with CMS standards. Collaborate across functions to deliver precise content t...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $153K *

Manage technical support for commercial HVAC systems, ensuring customer satisfaction through accurate advice, resolving issues, and maintaining effective communication while facilitating product train...

US-AnywhereRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$93K - $179K *

Empower operational excellence by providing advanced technical support for critical applications. Collaborate with cross-functional teams to troubleshoot issues, enhance system performance, and ensure...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$66K - $104K *

Elevate the quality of data center operations by providing expert support for installations, repairs, and maintenance. Collaborate with network teams and vendors to ensure optimal performance and comp...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $195K *

Join a team that's dedicated to reducing food waste by leveraging your technical expertise. You'll tackle complex escalations, drive cross-functional initiatives, and build innovative solutions to enh...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Join a team that's dedicated to providing technical support and solutions for refractory products, enhancing customer satisfaction through strategic sales and application expertise while collaborating...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$76K - $186K *

Transform customer experiences as a key technical support leader, resolving complex issues and driving product improvements through collaboration with engineering and support teams. Your expertise wil...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Transform customer experiences by resolving complex networking challenges. As a trusted technical advisor, you will ensure operational excellence and proactive engagement, elevating the support servic...

US-AnywhereRemote

Reposted today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist helps customers or employees resolve technical issues. The work may involve troubleshooting hardware, software, networks, or products, documenting fixes, and escalating complex problems.

  • What qualifications are needed for Technical Support Specialist jobs?question toggle

    Requirements differ by employer. Common qualifications include technical troubleshooting experience, clear communication, customer service skills, and familiarity with relevant systems or support tools. Some roles may request a degree or certifications.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Potential paths include senior technical support, technical support engineering, team leadership, customer success, systems administration, and IT management, depending on your skills and experience.

  • How can I find Technical Support Specialist jobs paying $100,000 or more?question toggle

    Search Ladders for Technical Support Specialist openings and review listings for salary, qualifications, and responsibilities. Ladders focuses on vetted professional jobs with salaries of $100,000 or more.