Explore Technical Support Specialist Jobs

Technical Support Specialists help customers and organizations resolve technology issues, maintain reliable systems, and get more value from software and hardware. On Ladders, explore vetted professional opportunities with salaries of $100,000 or more, including senior technical support, enterprise support, and specialized product support roles.

What Does a Technical Support Specialist Do?

Responsibilities vary by employer and product, but specialists may diagnose complex technical problems, investigate software or network issues, guide users through solutions, document incidents, and collaborate with engineering, IT, and customer success teams. Senior professionals may also improve support processes, mentor colleagues, and help shape product or service improvements.

Skills and Qualifications

Employers commonly seek strong troubleshooting and analytical skills, clear communication, and experience supporting technical products or business systems. Depending on the role, useful qualifications may include expertise in cloud platforms, networking, operating systems, cybersecurity, databases, or enterprise software, along with familiarity with ticketing and remote-support tools.

Technical Support Career Opportunities

Technical Support Specialists work across industries such as software, telecommunications, financial services, healthcare, and technology. Experienced professionals can pursue opportunities in enterprise support, product support, technical account management, support leadership, or customer success. Browse current Ladders listings to find roles that match your experience and career goals.

Find High-Paying Technical Support Specialist Jobs

Ladders focuses on vetted professional jobs paying $100,000 or more. Search Technical Support Specialist openings to compare employers, responsibilities, and requirements, and discover your next opportunity.

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$85K - $100K *

Join us to drive business growth by developing client relationships and identifying opportunities in ICT assurance services. Collaborate with sales and technical teams to connect client needs with cyb...

Toronto, ONRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$75K - $90K *

Shape the future of cybersecurity by developing new business opportunities, building client relationships, and managing sales processes for ICT assurance services. Collaborate with teams to connect cl...

Houston, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$83K - $95K *

Engineer secure enterprise infrastructure by designing, implementing, and maintaining robust security measures across on-premises and cloud environments, ensuring compliance with industry standards an...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $145K *

Take ownership of automating workflows across teams by building AI agents using Claude and Microsoft Copilot. Collaborate with various departments to identify automation opportunities, ensuring securi...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$106K - $147K *

Help us transform accessibility in our products by leading initiatives, building automated tests, and enabling teams to integrate accessibility checks seamlessly into their workflows, ensuring complia...

Kentucky, USRemote

Yesterday

  •   5 - 7 years exp.  •   Healthcare

$95K - $115K *

Transform correctional technology solutions by serving as a trusted advisor, enhancing customer relationships, and driving adoption through strategic guidance and expertise. Engage with stakeholders t...

Phoenix, AZRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$115K - $135K *

Engage with engineers and executives to create compelling technical content that showcases innovative CAD solutions. Deliver presentations, demos, and tutorials that highlight product features and the...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $135K *

Shape the future of customer engineering by resolving complex technical issues for enterprise clients. Collaborate with teams to enhance tools and processes while gaining hands-on experience in a dyna...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Pioneer innovative solutions by leading complex transformation programs. Manage multi-million dollar budgets and drive effective program delivery, ensuring governance and seamless transitions across d...

Quebec, CARemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$88K - $105K *

Unlock potential by developing and executing strategic sales plans to enhance market share and foster executive relationships within key accounts in the Chemical, Food & Beverage, and Paper industries...

Tennessee, USRemote

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$157K - $182K *

Innovate your career by leveraging deep industry expertise to guide clients in strategic technology implementation and solution development, while building lasting relationships and driving impactful...

Illinois, USRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$95K - $115K *

Execute hands-on projects in Power Delivery, ensuring installation, troubleshooting, and maintenance of electrical distribution equipment while leading teams and enhancing customer satisfaction in div...

Michigan, USRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$66K - $111K *

Drive excellence in field service by installing, maintaining, and repairing client systems. Collaborate with support teams while ensuring customer satisfaction across a defined region, requiring trave...

Pennsylvania, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$96K - $148K *

Lead the charge in developing and optimizing custom applications on our enterprise ITSM platform. Collaborate with cross-functional teams to enhance workflows, deliver value in an Agile environment, a...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$101K - $188K *

Elevate your career by enhancing platform reliability and automation. Collaborate with cross-functional teams to solve operational challenges, improve observability, and ensure dependable systems in a...

Connecticut, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $120K *

Join a team that's driving revenue growth by partnering with dealers to enhance market presence. Leverage digital selling strategies to influence sales teams and maximize profitability through innovat...

Parsippany, NJRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $145K *

Empower security and compliance within Microsoft cloud environments by engineering and managing robust security controls while fostering a proactive approach to risk assessment and improvement for org...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by designing and deploying GenAI applications that drive business solutions. Collaborate with teams to integrate AI technologies, ensuring scalability and security while staying ahead...

Merrimack, NHRemote

3 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$74K - $96K *

Join a team that's dedicated to delivering exceptional on-site support, leveraging your technical expertise to resolve customer issues and enhance their experience through effective communication and...

RemoteRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Optimize CI/CD pipelines and improve Azure infrastructure to enhance deployment and observability. Collaborate with teams, addressing performance issues while deploying critical products that elevate...

United StatesRemote

1 month ago

  •   Less than 5 years exp.  •   Enterprise Technology

$90K - $105K *

Transform enterprise network infrastructure by providing operational support, administration, and troubleshooting for LANs, WANs, and VPNs, ensuring secure and reliable connectivity across diverse env...

Washington DC, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Elevate your career by partnering with us to optimize enterprise network performance. You'll troubleshoot complex issues, collaborate with cross-functional teams, and drive improvements to ensure secu...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Deliver exceptional technical support while managing device lifecycles and improving IT processes. As the first IT presence outside North America, you'll shape global support operations and contribute...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Drive your career with a Senior Program Analyst role focused on solving complex cross-functional challenges. Utilize analytical skills to enhance pricing, agreements, and program performance while col...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K *

Drive impactful solutions as a tech-savvy consultant, showcasing cloud-based fire and EMS software to public safety agencies. Collaborate with sales teams to tailor presentations, enhance customer eng...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Specialist do?question toggle

    A Technical Support Specialist diagnoses and resolves technical issues, helps users work with products and systems, documents solutions, and may coordinate with engineering, IT, or customer success teams.

  • What qualifications are common for Technical Support Specialist jobs?question toggle

    Requirements depend on the role, but employers often value hands-on technical support experience, troubleshooting ability, communication skills, and knowledge of relevant systems or products. Specialized roles may request expertise in cloud services, networking, software, or cybersecurity.

  • Where do Technical Support Specialists work?question toggle

    They work in many industries, including software, technology, telecommunications, healthcare, and financial services, supporting customers, employees, or enterprise clients.

  • Can Technical Support Specialist jobs pay $100,000 or more?question toggle

    Yes. Senior, specialized, and enterprise-focused support roles may offer salaries of $100,000 or more, depending on the employer, location, responsibilities, and candidate experience. Ladders features vetted professional jobs at this salary level.

  • What career paths can follow a Technical Support Specialist role?question toggle

    Experienced specialists may move into senior or enterprise support, technical account management, customer success, support engineering, IT operations, or support leadership.