Technical Support Manager Jobs in Waltham, MA

Champion quality excellence by leading the development and improvement of quality systems, ensuring compliance and operational performance across regional and global teams while driving continuous imp...

Optimize customer experiences by resolving complex technical issues and collaborating across teams. Serve as a vital link between customers and product development, ensuring swift resolutions while en...

Transform client relationships and streamline data solutions as you build partnerships with TPAs and vendors, ensuring seamless data integration and exceptional service delivery in a collaborative, fa...

Champion the end-to-end execution of mobile robotics hardware programs, leading cross-functional teams to deliver innovative solutions on time and within budget while driving project scope, schedule...

Drive customer success through technical guidance and strategic partnership, managing the entire post-sale lifecycle. Engage stakeholders, optimize workflows, and ensure long-term AI deployment and va...

Lead comprehensive Test and Evaluation (T&E) efforts for high-stakes defense programs, ensuring operational requirements are met while managing coordination among various stakeholders and driving syst...

Transform the lead generation landscape by optimizing our end-to-end lead engine, driving outbound campaigns, and developing a high-performing SDR team in a fast-paced SaaS environment...

Reimagine client onboarding by leading Managed Services Transition projects and ensuring successful integration onto the support platform, driving collaboration, process improvement, and stakeholder c...

Lead the charge in driving technical excellence by managing a high-performing team of Technical Account Managers, ensuring optimal customer experience and operational success for our Elite clients in...

Champion the evolution of AI-augmented enterprise support by leading strategic account initiatives, resolving complex technical issues, and building strong customer relationships to enhance impact acr...

Shape the future of IT operations by leading a dynamic team to drive automation, enhance processes, and achieve excellence in service delivery, transforming a reactive environment into one of accounta...

Drive transformative contact center solutions by leading cross-functional teams, engaging stakeholders, and translating business needs into actionable product roadmaps, while mentoring and cultivating...

The Technical Support Engineering Manager will lead a team of Support Engineers and Product Experts to resolve complex technical issues and enhance customer experience. This role involves collaboratin...

Lead and inspire a high-performing team focused on securing cloud infrastructure and modern application delivery. Drive enhancements in security architecture while advancing team skills in a collabora...

Elevate your impact by transforming business priorities into effective learning experiences that enhance GTM roles. Collaborate cross-functionally to ensure best-in-class onboarding, tool adoption, an...

Accelerate progress at our global GTM team by creating impactful training and enablement experiences. Collaborate cross-functionally to enhance seller efficiency, drive engagement, and ensure best-in...

Take ownership of complex PIV/PKI issues by leading a dedicated team, driving technical investigations, and ensuring compliance with federal standards to enhance identity systems and improve operation...

Unlock potential by serving as a key technical resource in complex issue resolution. Collaborate with client-facing teams while driving critical investigations and ensuring product integrity through a...

Accelerate project execution and client confidence by leading technical implementations across multiple complex projects, mentoring junior PMs, and ensuring consistent delivery standards in a dynamic...

Drive innovation as you lead a team to architect, build, and scale a transformative AI-driven solution for Coordination of Benefits in healthcare, enhancing accuracy and efficiency for millions of mem...

Optimize your career by leading a high-performing Sales Engineering team, enhancing solutions for our major clients, and collaborating across departments to create impactful customer experiences. Join...

Unlock potential by delivering advanced Tier 3 support and mentoring talent. Troubleshoot complex issues, perform root-cause analysis, and enhance team effectiveness in dynamic environments with stron...

Join us as the key technical liaison for customers, ensuring optimal use of our innovative security platform. Collaborate across teams to enhance customer experience and drive solutions in a dynamic B...

Contribute to a dynamic IT support team by providing exceptional technical assistance and solutions to small and midsize businesses. Engage hands-on with clients, ensuring secure and efficient IT envi...

Grow your career with impactful B2B marketing initiatives including email campaigns, events, and content creation. Support strategies to engage and convert audiences and drive demand alongside our dyn...