Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Senior Microsoft Platform Engineer
$120K - $145K *
Shape the future of IT infrastructure by leading Azure platform administration, enhancing Microsoft 365 services, and driving incident resolution. Collaborate with cross-functional teams to ensure sec...
2 days ago
$154K - $278K *
Transform IT infrastructure services by ensuring operational excellence, risk management, and compliance with SLAs. Leverage your expertise to enhance system performance and continuity, driving innova...
4 weeks ago
$154K - $278K *
Optimize IT infrastructure services by managing operations, evaluating metrics, and ensuring compliance with SLAs. Lead risk assessments and maintain system performance while supporting disaster recov...
4 weeks ago
Hardware Engineering Technical Leader
$171K - $245K *
Unlock potential by leading the design and qualification of high-speed interconnect components. Collaborate with cross-functional teams to enhance product quality and performance, driving innovation i...
1 week ago
Hardware Engineering Technical Leader
$171K - $245K *
Lead the design and development of next-gen Hyperscaler Switch hardware, collaborating across teams to ensure system functionality and performance. Drive innovation in hardware design while troublesho...
2 weeks ago
Hardware Engineering Technical Leader
$171K - $245K *
Pioneer innovative hardware solutions by leading the design of next-gen Hyperscaler Switch systems. Collaborate across teams to define specifications, troubleshoot, and ensure seamless integration of...
2 weeks ago
$72K - $134K *
Champion technical analysis and troubleshooting for product implementations, ensuring alignment with customer specifications. Conduct training and serve as the on-site representative, enhancing produc...
Reposted 5 days ago
$145K - $185K *
Lead and inspire engineering teams to deliver high-quality digital products, ensuring alignment with business priorities while fostering a culture of collaboration and continuous improvement in a dyna...
2 weeks ago
Software Engineer, Applications, Trusted Content Standards
$110K - $130K *
Advance your career by shaping Trusted Content standards and applications. Collaborate with cross-functional teams to develop innovative solutions that enhance automation practices and drive operation...
2 weeks ago
Software Engineer, Applications, Trusted Content Standards
$110K - $130K *
Unlock the potential of Trusted Content by collaborating with cross-functional teams to develop and standardize automation solutions that enhance operational efficiency and drive innovation across div...
2 weeks ago
Software Engineer, Applications, Trusted Content Standards
$110K - $130K *
Transform the future of Trusted Content by collaborating with cross-functional teams to develop and scale innovative standards and applications that enhance autonomous operations across various workfl...
2 weeks ago
$190K - $210K *
Optimize network design and architecture by translating business needs into scalable, resilient solutions. Engage in strategic improvements and vendor evaluations to enhance infrastructure and support...
Reposted 5 days ago
Sr. Network Solution Architect/Sales Engineer
$110K - $130K *
Lead pre-sales engineering efforts, crafting innovative networking and security solutions. Collaborate with teams to address customer needs, drive revenue, and mentor peers while staying current with...
3 weeks ago
$82K - $86K *
Oversee daily operations of mission-critical data center systems, ensuring optimal performance and compliance. Collaborate on maintenance, incident reporting, and procedure development to achieve 100...
2 weeks ago
Solutions Engineer, Enterprise
$135K - $160K *
Innovate enterprise integration solutions by leading technical wins for complex financial institutions. Collaborate with cross-functional teams to design scalable architectures, drive evaluations, and...
2 weeks ago
Solutions Engineer, Enterprise
$135K - $160K *
Champion enterprise solutions by driving technical wins for complex deals with banks and fintechs. Collaborate with cross-functional teams to design integration architectures and present compelling bu...
2 weeks ago
$88K - $105K *
Champion reliability and efficiency in production equipment by leading improvements, troubleshooting issues, and collaborating with cross-functional teams to enhance performance and minimize downtime...
1 week ago
$95K - $115K *
Accelerate your career by managing IT support operations, leading a team to deliver exceptional technical assistance, optimizing processes, and enhancing user satisfaction through innovative solutions...
1 week ago
$89K - $130K *
Elevate your career by resolving complex technical challenges in 3D printing. Collaborate with cross-functional teams to enhance service performance and customer satisfaction while driving continuous...
Reposted 1 week ago
IT Support Analyst (Senior Java Developer)
$110K - $130K *
Champion innovation by developing Java applications and web services, collaborating with a skilled team to enhance functionality and replace legacy systems, while ensuring data security and compliance...
Reposted 4 days ago
Staff Site Reliability Engineer
$120K - $145K *
Innovate your career by enhancing system reliability and performance. As a key player, you'll implement SRE best practices, automate processes, and collaborate across teams to drive uptime and efficie...
Reposted 4 days ago
Product Support Sales Representative (PSSR)
$90K - $110K *
Unlock potential by driving parts and service sales through exceptional customer relationships and technical expertise. Collaborate with teams to enhance customer satisfaction and achieve sales object...
Today
$92K - $154K *
Shape the future of organizational success by leading strategic initiatives, managing team performance, and enhancing operational efficiency. Collaborate with leadership to drive goals and foster a cu...
Today
$80K - $95K *
Champion quality and compliance as you lead critical testing activities, ensuring adherence to standards while collaborating with teams to enhance product performance and customer satisfaction in a dy...
Reposted 3 weeks ago
$99K - $225K *
Lead the charge in advancing optical technologies, transforming R&D prototypes into robust systems. Collaborate with multidisciplinary teams to ensure reliability and manufacturability while guiding p...
3 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.