Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$95K - $130K *

Join our dynamic IT team to deliver exceptional support, enhance operations, and manage modern SaaS environments. Collaborate with cross-functional teams to drive efficiency and improve employee exper...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$193K - $289K *

Transform customer challenges into innovative solutions by leveraging your technical expertise in a dynamic Systems Engineering team. Collaborate with sales to drive success and foster long-term relat...

Vancouver, BCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$165K - $248K *

Collaborate with sales teams to deliver innovative cloud solutions, leveraging technical expertise to drive customer success and business transformation. Engage directly with clients, manage complex a...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$105K - $115K *

Lead the charge in delivering innovative water treatment solutions by combining technical expertise with customer engagement. Collaborate with teams to optimize systems and enhance operational efficie...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Staffing

$110K - $130K *

Transform NASA's Enterprise operations by leading the implementation and optimization of the Maximo Application Suite, ensuring a secure and high-performing environment while collaborating with techni...

6 days ago

  •   8 - 10 years exp.  •   Technical Services

$93K - $106K *

Join a team that's dedicated to delivering top-notch field support for high-end scientific equipment. Utilize your HVAC expertise to troubleshoot, repair, and maintain complex systems while traveling...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$79K - $91K *

Champion the future of high-end scientific equipment by providing expert field service support. Utilize your HVAC and refrigeration skills to troubleshoot, repair, and maintain complex systems while t...

5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$69K - $158K *

Unlock potential by leading graphic design projects that enhance client engagement. Collaborate with senior staff to create impactful visuals, mentor team members, and drive innovative solutions withi...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$69K - $158K *

Champion innovative design solutions that enhance brand identity and support mission goals. Collaborate with teams to create impactful visual materials across various platforms while ensuring complian...

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$184K - $250K *

Transform enterprise AI systems by leading technical delivery, architecting scalable solutions, and mentoring teams. Drive operational excellence and accelerate customer adoption of AI technologies th...

3 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $160K *

Join a team that's leading engineering efforts for Foreign Military Sales programs, overseeing integration and installation work packages across multiple countries while ensuring technical excellence...

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$100K - $160K *

Lead engineering efforts by overseeing integration and installation work packages for multiple customer countries, ensuring technical excellence and compliance in Foreign Military Sales programs...

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$78K - $115K *

Lead the charge in providing expert 9-1-1 technical support to customers, ensuring timely resolution of issues through independent judgment and effective communication. Collaborate with teams while tr...

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Drive partner success by providing expert technical guidance, leading complex implementations, and mentoring junior engineers. Collaborate cross-functionally to enhance product adoption and ensure opt...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$113K - $191K *

Empower innovation in safety technology by developing AI-driven solutions that enhance customer experiences and operational efficiency. Collaborate across teams to deliver scalable, impactful products...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $150K *

Empower customer success by promoting and supporting advanced optical products. Engage in consultative sales, manage relationships, and provide technical expertise to drive growth in defense and resea...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$120K - $140K *

Drive innovation and optimize next-gen networks by automating deployment and support. Collaborate with a diverse team to enhance performance and scalability, ensuring high standards in network infrast...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$120K - $140K *

Drive innovation by automating network infrastructure for enterprise IT workloads. Collaborate with a diverse team to enhance performance, stability, and scalability of next-gen networks while ensurin...

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$87K - $116K *

Contribute to the installation, maintenance, and quality assurance of telecommunications systems, including Hydrogen Fuel Cell technology. Engage in hands-on troubleshooting and documentation while en...

2 days ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$104K - $208K *

Advance your career by developing robust automated test solutions for server products. Collaborate with cross-functional teams to enhance manufacturing quality and efficiency while leveraging cutting...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $163K *

Champion innovative solutions by leveraging software engineering and cybersecurity expertise. Collaborate with researchers to enhance systems, automate processes, and deliver impactful tools that driv...

United StatesRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $163K *

Innovate solutions that enhance research and development efficiency, collaborating with security experts to build robust systems. Engage in impactful projects that leverage your software engineering a...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Drive innovation by leading the design and delivery of scalable software solutions, enhancing engineering practices, and mentoring teams to ensure high-quality implementations that meet customer needs...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$70K - $112K *

Optimize lab operations by managing equipment inventory, organizing spaces, and resolving technical requests. Collaborate with teams to ensure efficient access and maintenance of essential lab infrast...

2 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$100K *

Empower enterprise customers by managing post-sales support, ensuring seamless product adoption and technical issue resolution. Collaborate with cross-functional teams to enhance customer experience a...

3 weeks ago

  •   Less than 5 years exp.  •   Staffing

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.