Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$87K - $135K *

Empower classified endpoint systems by engineering and maintaining secure infrastructures across multiple networks. Collaborate with teams to ensure compliance, optimize performance, and lead innovati...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $125K *

Unlock secure business operations by designing and implementing SAP security solutions. Collaborate across teams to manage user access, compliance, and risk, ensuring robust security for SAP S/4HANA a...

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$78K - $250K *

Contribute to critical systems engineering efforts, managing Linux and Windows environments. Support IT operations, enhance system performance, and provide end-user assistance while ensuring security...

1 week ago

  •   15+ years exp.  •   Information Technology

$95K - $115K *

Elevate your career by leading optical and mechanical testing initiatives that ensure the development and qualification of high-performance fiber optic connectors, partnering with cross-functional tea...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $130K *

Unlock your potential as a technical leader, tackling complex IT challenges and driving impactful projects for diverse clients. Mentor junior engineers while managing escalations and implementing cutt...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Drive impactful IT solutions as a Level 3 Senior Engineer, tackling complex challenges and leading projects for diverse clients. Mentor junior staff while ensuring top-notch service delivery and cyber...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$180K *

Optimize and enhance global trading systems by leading technical design, planning, and implementation. Drive automation and performance improvements in a dynamic environment, ensuring high availabilit...

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Unlock potential by leading software development efforts in Go and distributed systems. Collaborate with a talented team to design scalable solutions, mentor junior members, and drive innovation in a...

Ottawa, ONIn-Person

4 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$130K - $155K *

Join a team that's at the forefront of software innovation, designing and implementing robust distributed systems. Leverage your expertise in Go, Kubernetes, and API design to create scalable solution...

4 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$150K - $175K *

Unlock potential by developing robust network-oriented software using Rust. Collaborate with a dynamic team to enhance cybersecurity solutions while leveraging your expertise in networking and softwar...

2 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Transform automation processes by integrating new technologies and enhancing existing systems. Collaborate with engineers to design PLC systems for various manufacturing equipment, ensuring efficiency...

Today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Optimize complex IT infrastructure and systems engineering projects, ensuring robust performance and security compliance. Collaborate with teams to design, implement, and maintain enterprise systems s...

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$107K - $140K *

Advance network performance by leading RF optimization efforts across multiple markets. Utilize your expertise in 5G, LTE, and UMTS technologies to drive improvements and mentor engineering teams, ens...

2 days ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Champion the development and integration of complex systems, ensuring alignment with operational needs and technical requirements throughout their lifecycle. Collaborate with teams to enhance solution...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Engage with us to support systems from concept through deployment, ensuring operational requirements are met. Collaborate with teams to define technical needs and enhance system performance throughout...

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Execute hands-on management of IT and lab infrastructure, ensuring optimal performance and reliability. Collaborate with cross-functional teams to troubleshoot issues, enhance operations, and drive co...

4 weeks ago

  •   Less than 5 years exp.  •   Media

$140K - $180K *

Drive the development of robust applications for enterprise data center automation, enhancing deployment workflows and integrating hardware solutions. Collaborate with cross-functional teams to create...

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$68K - $131K *

Drive end-user support in a 24/7 operational environment, providing Tier 1 and Tier 2 technical assistance for hardware and software issues across Microsoft and Linux systems, ensuring optimal perform...

3 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Unlock backend development potential by creating scalable solutions utilizing Java frameworks like Spring. Collaborate in Agile teams to drive project success with strong debugging, coding standards...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Join a dynamic team to provide technical ownership of critical manufacturing equipment, ensuring safe and high-quality pharmaceutical production while collaborating closely with cross-functional teams...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$130K - $160K *

Transform enterprise validation environments by leading operations and strategic planning for a cutting-edge lab. Collaborate across teams to ensure infrastructure reliability, security, and scalabili...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join us to develop and enhance innovative software solutions that support critical missions. Collaborate with cross-functional teams to ensure application reliability and security while leveraging mod...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$104K - $145K *

Empower our team as a Systems Engineer, providing advanced technical support and proactive infrastructure management across diverse environments. Collaborate with clients and internal teams to deliver...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$56K - $105K *

Drive your career forward by leading shipboard installation tasks for Aegis Weapon Systems. Collaborate with teams to ensure quality and efficiency in cable handling, installation, and testing while m...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$104K - $146K *

Elevate your career by driving innovative grid solutions through engineering analysis and strategic investment planning. Collaborate cross-functionally to assess and implement non-wires solutions that...

Toronto, ONIn-Person

2 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.