Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$118K - $219K *
Transform the integration of Space Flight Hardware and Software, ensuring seamless compatibility and performance through rigorous testing and analysis. Collaborate with cross-functional teams to enhan...
1 week ago
$104K - $194K *
Innovate solutions for satellite communications by leading system integration, analysis, and design evolution. Collaborate across teams to ensure seamless product development and maintain system basel...
2 weeks ago
$85K - $100K *
Optimize your career by supporting engineering teams in designing, testing, and deploying innovative storage solutions. Collaborate across departments to ensure product excellence and regulatory compl...
Reposted 2 weeks ago
$78K - $132K *
Join a dynamic team providing Tier 1 technical support for end-user computing and enterprise systems. Collaborate with users and IT teams to resolve issues, enhance technology, and ensure seamless ope...
3 weeks ago
$180K - $190K *
Drive the administration and optimization of OpenShift environments, ensuring security and performance for mission-critical infrastructure. Contribute to national security initiatives through enterpri...
Yesterday
$80K - $95K *
Empower innovation by leading the development of concrete products, ensuring compliance with industry standards while enhancing performance and cost-efficiency through collaboration and continuous imp...
2 weeks ago
$105K - $177K *
Join a team that's driving digital transformation for the National Security Space Launch program. This role focuses on enhancing mission-critical systems through advanced Jira/Confluence solutions and...
Today
$89K - $148K *
Empower defense innovation by leading digital engineering efforts, integrating AI and ML into mission-critical systems, and enhancing data strategies for the National Security Space Launch program...
Yesterday
$89K - $148K *
Unlock your potential as a Systems Engineer, driving the design and support of VMware environments. Collaborate with IT teams to enhance performance and security, ensuring a robust virtual infrastruct...
6 days ago
$80K - $95K *
Lead the charge in developing real-time automation solutions across industries, utilizing advanced programming and design tools. Collaborate with teams to enhance operational efficiency and mentor pee...
6 days ago
$85K - $100K *
Drive the development of real-time automation solutions across industries, leveraging your expertise in programming, design, and system integration to enhance operational efficiency and mentor team me...
6 days ago
$100K - $140K *
Join a team that's dedicated to solving complex engineering challenges for naval combat systems. Leverage your expertise in Model-Based Systems Engineering and systems architecture to support critical...
6 days ago
System Development Engineer, Amazon Fulfillment Technologies Support (AFTS)
$99K - $160K *
Engage with cross-functional teams to automate and support infrastructure, troubleshoot software issues, and enhance operational efficiency. Your solutions will directly impact customer satisfaction a...
6 days ago
System Development Engineer, Amazon Fulfillment Technologies Support (AFTS)
$99K - $160K *
Champion innovative solutions by troubleshooting and enhancing software applications, ensuring optimal fulfillment services and customer satisfaction through effective problem resolution and automatio...
1 week ago
$95K - $115K *
Lead the charge in optimizing electrical engineering for mining operations, managing power system designs, high/medium-voltage distribution, and automation integration to enhance safety and efficiency...
Yesterday
$95K - $115K *
Unlock potential by managing power system designs and high-voltage distribution for mining operations. Collaborate with teams to ensure compliance, oversee installations, and lead field commissioning...
Yesterday
Engineering Technician III - (T4)
$68K - $95K *
Transform complex electro-mechanical systems through design, testing, and troubleshooting. Collaborate across teams to enhance product performance while ensuring safety and compliance. Mentor junior t...
1 week ago
$86K - $129K *
Engage in hands-on technical support for campus operations, ensuring efficient HVAC and building automation systems. Collaborate with teams to troubleshoot issues, optimize performance, and maintain s...
2 weeks ago
$86K - $129K *
Transform campus operations by providing hands-on technical support for HVAC, building automation, and energy management systems. Collaborate with teams to ensure efficient, reliable facility performa...
2 weeks ago
$86K - $129K *
Shape the future of campus operations by providing hands-on technical support for HVAC, building automation, and energy management systems, ensuring efficient and reliable facility performance while c...
2 weeks ago
$142K - $162K *
Engineer cutting-edge IT solutions as part of an agile team, focusing on identity management, automation, and compliance. Expand your skills while driving high-impact infrastructure projects using clo...
Reposted 4 days ago
Senior Field Support Supervisor
$81K - $138K *
Lead the charge in advancing business priorities by delivering impactful solutions and guiding teams to achieve objectives while ensuring adherence to company policies and fostering collaboration acro...
1 week ago
Senior Engineering Technologist
$88K - $105K *
Join a dynamic team as a Senior Engineering Technologist, providing expert technical guidance and leadership to solve complex problems while managing work activities independently and effectively to a...
1 week ago
$76K - $107K *
Tackle user support challenges by providing effective solutions for hardware, software, and network issues. Collaborate with teams to enhance service delivery and ensure seamless operations in a fast...
4 weeks ago
$76K - $107K *
Transform user experiences by providing essential IT support, diagnosing issues, and implementing solutions. Collaborate with teams to enhance service delivery and ensure seamless operation of hardwar...
4 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.