Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$124K - $207K *
Transform your career by leading enterprise infrastructure and security initiatives. Collaborate with teams to enhance operational processes, manage complex systems, and implement best practices in a...
2 days ago
$124K - $207K *
Shape the future of enterprise infrastructure and security by leveraging your expertise to enhance system performance, ensure compliance, and drive operational excellence in a dynamic IT environment...
2 days ago
$80K - $110K *
Join a dynamic team to conduct power quality studies and thermal scans, ensuring optimal performance of electrical systems. Collaborate with partners to enhance energy efficiency and maintain safety s...
Reposted 6 days ago
$49K - $290K *
Join a team that's dedicated to delivering exceptional customer support through advanced system management and security practices. Leverage your expertise in server maintenance and configuration manag...
2 weeks ago
Senior Product Support Engineer II
$110K - $130K *
Take ownership of instrument support by installing, qualifying, and troubleshooting complex systems for Beta and commercial customers, while collaborating with R&D to enhance documentation and service...
Today
$88K - $105K *
Shape the future of IT operations by building a robust ITSM practice. Collaborate across teams to design workflows, governance, and automation that enhance service delivery and operational efficiency...
3 weeks ago
$82K - $172K *
Unlock your potential by joining a dynamic team focused on advancing Electronic Warfare solutions. Leverage your expertise in spectrum operations and customer engagement to drive product success and s...
2 weeks ago
$82K - $172K *
Empower sales initiatives by providing expert technical support for CUxS products. Collaborate with teams to enhance product offerings and ensure customer satisfaction through demonstrations, training...
2 weeks ago
Network Support Technician-Journeyman
$73K - $132K *
Elevate your career by supporting critical network operations and security for a global enterprise. Collaborate with technical teams to enhance performance, resolve complex issues, and ensure the reli...
1 week ago
Consulting Engineering Technical Leader
$130K - $180K *
Champion innovative network solutions by leading technical projects that enhance customer experience and drive value. Collaborate with teams to transform network architecture, ensuring security and ef...
Reposted 3 days ago
Consulting Engineering Technical Leader
$142K - $190K *
Transform network architecture by leading initiatives in SD-WAN and ISE. Collaborate with customers to enhance security and mobility solutions, driving impactful projects for Veterans and military ser...
1 week ago
$120K - $145K *
Develop and optimize mission-critical software systems using Python, Kubernetes, and Docker. Collaborate with teams to deliver scalable solutions, troubleshoot complex issues, and enhance system relia...
6 days ago
Technical Staff Engineer-Product/Test
$110K - $130K *
Develop and enhance automated test systems for integrated circuits, collaborating with cross-functional teams to ensure efficient product validation and manufacturing solutions while mentoring junior...
3 weeks ago
$80K - $95K *
Join a dynamic team as a Field Service Engineer, bridging technical expertise and operational support for critical projects. Drive innovation and standardization while ensuring successful integration...
6 days ago
$80K - $95K *
Drive integration and testing of advanced subsystems, collaborating with teams and customers to ensure successful deployment and performance evaluation in dynamic environments. Travel up to 40% to sup...
3 weeks ago
$90K - $189K *
Elevate your career as a Test Engineer, driving quality assurance for enterprise IT services. Collaborate with teams to implement automated testing frameworks, ensuring high standards and seamless int...
6 days ago
$130K - $150K *
Engage with enterprise clients to design and implement custom integrations, ensuring seamless deployment of our Submarine platform. Leverage JavaScript and API access to solve complex integration chal...
Today
$191K - $293K *
Drive the design and development of scalable backend services, ensuring reliable data delivery from Tanium to external systems. Mentor engineers and shape technical direction while enhancing observabi...
4 weeks ago
$191K - $293K *
Join a team that's shaping the future of data integration by designing and building scalable backend services. Lead technical direction, mentor engineers, and ensure reliable data delivery to enhance...
4 weeks ago
$95K - $115K *
Join us to provide essential systems engineering support for USMC hardware and infrastructure. You'll analyze technical requirements, review designs, and maintain engineering records to ensure integra...
5 days ago
$100K - $120K *
Drive the security and scalability of global IT environments by managing networks, servers, and cloud services. Collaborate with teams to enhance infrastructure reliability and efficiency while troubl...
2 weeks ago
$95K - $115K *
Partner with us to enhance our IT operations, ensuring a stable and efficient workplace. Collaborate with stakeholders and teams to resolve issues, manage incidents, and drive continuous improvement i...
Reposted 3 weeks ago
$76K - $104K *
Drive innovation in medical device development by leading cross-functional teams to translate user needs into system requirements, ensuring compliance with regulatory standards and best practices thro...
2 days ago
Technical Staff, Platform Architect
$160K - $190K *
Engage in the development of cutting-edge AI infrastructure, optimizing solutions for high-profile clients. Drive innovation in datacenter technologies, collaborating with partners to enhance performa...
2 weeks ago
Technical Staff, Platform Architect
$150K - $180K *
Shape the future of AI infrastructure by driving innovative solutions and optimizing performance for enterprise-scale applications. Collaborate with partners to develop cutting-edge architectures that...
2 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.