Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Service Transition Manager - Application Support
$117K - $223K *
Lead complex transitions of Application Maintenance Services and Development, ensuring seamless operations. Manage stakeholder engagement, governance, and delivery while driving continuous improvement...
1 week ago
Service Transition Manager - Application Support
$117K - $223K *
Engage with us to lead complex transitions of Application Maintenance Services and Development. Drive governance, manage client relationships, and ensure operational readiness while delivering quality...
1 week ago
$100K - $160K *
Unlock potential by designing and supporting robust technology environments for creative and technical teams. Collaborate with clients to enhance production systems and ensure seamless operations acro...
3 weeks ago
$100K - $130K *
Optimize network solutions by designing, implementing, and maintaining advanced systems for law enforcement and scientific organizations. Collaborate with teams to enhance infrastructure and ensure co...
2 days ago
$100K - $130K *
Engineer innovative network solutions to enhance communication systems for law enforcement and scientific organizations. Collaborate with teams to design, implement, and maintain robust network infras...
2 days ago
$52K - $108K *
Champion safe and efficient depot operations by performing maintenance, inspections, and testing on diving life-support equipment and marine systems. Support RDT&E efforts and ensure quality assurance...
2 weeks ago
Intermediate to Senior Engineering Technologist
$85K - $110K *
Join a team that's dedicated to delivering exceptional civil engineering solutions across sectors. As an Intermediate to Senior Technologist, you'll tackle design, surveying, and project support, ensu...
Reposted today
Advanced Technical Support Specialist US MDT
$90K - $110K *
Drive advanced technical support and software solutions, tackling complex integrations and deployments. Collaborate with cross-functional teams to enhance operational efficiency while mentoring peers...
3 weeks ago
$95K - $115K *
Architect cutting-edge RF/microwave/mmW hardware solutions within a collaborative team, focusing on the complete product lifecycle from research through manufacturing support for aerospace and defense...
Reposted yesterday
Sr Principal Technical Support Engineer (Exp w/ Refinery Planning & Scheduling)
$130K - $155K *
Optimize customer solutions in advanced production planning. Collaborate on technical issues, drive operational excellence, and deliver expert training to enhance user engagement and product satisfact...
Reposted 1 week ago
$80K - $125K *
Optimize system reliability by monitoring critical applications, troubleshooting incidents, and collaborating with technical teams to ensure seamless operations. Join a mission-driven team dedicated t...
4 weeks ago
$125K - $155K *
Join a dynamic team to design and implement secure network architectures for mission-critical operations. Leverage your expertise in network engineering to optimize performance and ensure resilient co...
3 weeks ago
$125K - $155K *
Engineer innovative network solutions for mission-critical operations. Collaborate with cross-functional teams to design, implement, and optimize secure network architectures in highly regulated envir...
3 weeks ago
Sr. Technical Product Engineer (Cortex)
$163K - $264K *
Champion technical solutions for enterprise clients, bridging engineering and security needs. Leverage expertise in Data Security and Threat Intelligence to enhance product offerings and drive custome...
Today
Sr. Software Technical Support Manager (Remote)
$110K - $130K *
Lead the software development lifecycle, ensuring optimal system performance and risk mitigation. Collaborate with program management to identify technical requirements and dependencies, driving succe...
1 week ago
$115K - $135K *
Join a team that's advancing simulation-based training systems, where you'll support integration and troubleshooting in a dynamic environment, enhancing operator readiness through hands-on experience...
3 weeks ago
$88K - $105K *
Lead the design and development of analog and digital hardware in a collaborative, integrated team environment. Drive all phases from research to customer support, ensuring success in aerospace and de...
Reposted yesterday
$120K - $155K *
Elevate your career by leading complex mechanical systems projects across diverse sectors. Oversee project execution, mentor engineers, and drive innovative solutions while collaborating with multidis...
4 weeks ago
$95K - $115K *
Lead technical engagements in enterprise sales by running demos and guiding prospects through evaluations. Collaborate closely with sales teams and internal stakeholders to ensure customer needs are m...
Reposted 4 days ago
$110K - $130K *
Unlock your potential in a pivotal role supporting cutting-edge DoD programs. Collaborate with experts to enhance microelectronics security, assess vulnerabilities, and drive innovation in anti-tamper...
2 weeks ago
$120K - $145K *
Join a dynamic team as you lead the reliability program for our V2 and V3 aircraft, driving hands-on investigations and corrective actions across multiple engineering disciplines to enhance fleet perf...
4 weeks ago
$124K - $207K *
Transform your career by leading enterprise infrastructure and security initiatives. Collaborate with teams to enhance operational processes, manage complex systems, and implement best practices in a...
2 days ago
$124K - $207K *
Shape the future of enterprise infrastructure and security by leveraging your expertise to enhance system performance, ensure compliance, and drive operational excellence in a dynamic IT environment...
2 days ago
$80K - $110K *
Join a dynamic team to conduct power quality studies and thermal scans, ensuring optimal performance of electrical systems. Collaborate with partners to enhance energy efficiency and maintain safety s...
Reposted 6 days ago
$49K - $290K *
Join a team that's dedicated to delivering exceptional customer support through advanced system management and security practices. Leverage your expertise in server maintenance and configuration manag...
2 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.