Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Senior Analyst, Customer Installation Support
$69K - $110K *
Lead the charge in delivering successful customer installations by coordinating resources, driving project execution, and enhancing operational processes to boost customer satisfaction and efficiency...
Yesterday
$140K - $220K *
Shape the future of client solutions by leveraging your engineering expertise to build, deliver, and enhance software outcomes. Collaborate closely with clients to understand their needs and drive imp...
5 days ago
$180K - $250K *
Transform projects into impactful solutions by building features end-to-end, collaborating with teams, and driving architectural decisions in a dynamic engineering environment that values independence...
1 week ago
$180K - $250K *
Join a dynamic team where you'll tackle impactful projects end-to-end, from design to deployment. Collaborate closely with customers and cross-functional teams to deliver high-quality solutions in a f...
1 week ago
$95K - $115K *
Support our Service portfolio by delivering expert technical assistance, ensuring effective deployment and maintenance of products. Collaborate with customers and teams to resolve issues, enhance serv...
2 weeks ago
$95K - $115K *
Lead the charge in enhancing network security by designing, deploying, and managing advanced security systems. Collaborate with cross-functional teams to ensure robust access control and optimize traf...
Yesterday
Field Application Engineer (Technical Sales)
$80K - $95K *
Grow relationships with clients by delivering tailored automation solutions. Leverage cutting-edge technologies in material handling to meet diverse customer needs while collaborating with internal te...
2 weeks ago
$70K - $156K *
Champion innovative solutions as a Field Application Engineer, collaborating with diverse teams to drive growth in the global IT market. Engage with customers at all levels, ensuring project success a...
5 days ago
$85K - $120K *
Empower your career by joining a dynamic team as a Field Application Engineer, where you'll collaborate with cross-functional teams to deliver innovative data center solutions and ensure customer sati...
1 week ago
$80K - $90K *
Engage with users by providing comprehensive onsite and remote support for IT devices, ensuring seamless operation and troubleshooting of hardware and software issues while managing service requests a...
2 days ago
$164K - $226K *
Lead innovative thermal solutions for next-gen networking platforms, collaborating across teams to optimize performance and reliability. Drive thermal architecture and validation for high-performance...
2 weeks ago
$152K - $209K *
Shape the future of thermal engineering by designing innovative cooling solutions for AI and HPC systems. Collaborate with cross-functional teams to optimize performance and reliability while mentorin...
Reposted today
$164K - $226K *
Elevate your career as you design innovative thermal solutions for next-gen networking platforms, collaborating across teams to optimize performance and efficiency in high-performance computing enviro...
2 weeks ago
Senior Information and Communications Technology Engineer
$110K - $130K *
Transform industrial networks and telecommunications systems by leading design and delivery of secure IT/OT architectures. Collaborate with multidisciplinary teams to support projects from concept to...
Yesterday
$152K - $233K *
Transform business functions by embedding AI solutions that drive real change. Collaborate with leaders to identify opportunities, build prototypes, and ensure adoption, all while integrating seamless...
Reposted 2 days ago
$100K - $120K *
Empower teams by leading complex telecommunications engineering projects. Drive innovation in system architecture and design, coordinating with multidisciplinary teams to deliver resilient and efficie...
Reposted 1 week ago
Senior Principal Electrical Engineering Technologist
$199K - $258K *
Oversee the electrical architecture and strategy for next-gen laptop platforms, guiding teams through product development phases while driving innovation and ensuring alignment with business objective...
Reposted 3 weeks ago
Inside Technical Support Specialist
$75K - $90K *
Optimize customer experiences by providing expert technical support for HVAC systems, enhancing contractor relationships, and solving complex issues with precision and efficiency in a dynamic team env...
Yesterday
$86K - $198K *
Partner with us to lead the engineering of Microsoft Purview and M365 solutions, driving compliance, governance, and automation across a complex enterprise environment while collaborating with diverse...
2 weeks ago
$77K - $132K *
Help us ensure safe and reliable power distribution systems by commissioning, testing, and troubleshooting equipment in diverse industrial environments. This hands-on role involves extensive travel an...
Reposted 2 days ago
$77K - $132K *
Empower your career by supporting customers with commissioning, testing, and troubleshooting power distribution systems. This hands-on role involves extensive travel and collaboration on impactful pro...
6 days ago
$77K - $132K *
Deliver exceptional field support by commissioning and troubleshooting power distribution systems across diverse industrial environments, ensuring reliable performance and customer satisfaction throug...
1 week ago
$77K - $132K *
Elevate your career by providing expert field support for power distribution systems. Engage in hands-on commissioning, testing, and troubleshooting across diverse industrial environments, ensuring re...
2 weeks ago
$94K - $161K *
Unlock potential by delivering expert field service for low- and medium-voltage power distribution systems. Lead installation, testing, and troubleshooting while supporting diverse customers across No...
1 week ago
$80K - $95K *
Drive the technical support team to enhance IT infrastructure efficiency, ensuring optimal operation of servers, VMware, and databases. Lead system upgrades and support strategies while fostering user...
3 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.