Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$96K - $120K *

Join our Infrastructure Operations team to enhance Next-Generation 911 solutions. Manage critical networking systems across global data centers, ensuring high availability and performance for emergenc...

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$155K - $180K *

Unlock your potential as you lead the charge in network engineering, providing specialized solutions and technical guidance to tackle complex IT challenges while collaborating with a dynamic team to e...

2 weeks ago

  •   15+ years exp.  •   Information Technology

$95K - $115K *

Drive seamless IT support operations by leading a skilled team, resolving complex technical issues, and enhancing collaboration spaces. Collaborate with leadership to ensure optimal performance and se...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Empower your career by building innovative ML systems that transform messy scientific data into actionable insights. Collaborate with engineers and scientists to tackle complex AI challenges in real-w...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Advance progress at the intersection of systems design and software development. Collaborate with teams to define requirements, manage documentation, and track technical risks while ensuring mission s...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $115K *

Join a team that's focused on managing systems design and software development. Collaborate across teams to define requirements, track risks, and ensure quality documentation while supporting mission...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Shape the future of software development by managing the SDLC, mitigating risks, and supporting program management in technical requirements. Collaborate across teams to enhance system performance and...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Accelerate progress at the intersection of manufacturing and technology. Collaborate with sales teams to address customer challenges in OT/IT integration, showcasing how our platform delivers value th...

CanadaRemote

1 month ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Unlock innovative solutions as a technical bridge between customers and engineering. Leverage your expertise in aerospace composites and high-temperature materials to drive successful applications and...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$82K - $123K *

Transform critical utility systems by driving IT performance and providing application support. Collaborate with teams to ensure system stability, compliance, and timely issue resolution while enhanci...

Yesterday

  •   Less than 5 years exp.  •   Energy & Utilities

$82K - $123K *

Elevate your career by driving IT performance and supporting critical systems. Collaborate with teams to enhance application stability, optimize performance, and ensure compliance while managing docum...

Yesterday

  •   Less than 5 years exp.  •   Energy & Utilities

$135K - $160K *

Optimize and enhance ML systems performance across training and inference. Collaborate with research teams to streamline workflows, manage cloud and edge infrastructure, and ensure efficient model dep...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$125K - $175K *

Join us to provide technical leadership in solving complex engineering challenges. Leverage advanced systems engineering methods to develop and test military systems and airborne platforms, ensuring i...

5 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$75K - $118K *

Elevate network operations by troubleshooting and optimizing a global data center network. Collaborate with teams to resolve complex issues, enhance processes, and drive automation for improved effici...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$72K - $115K *

Join a team that's dedicated to maintaining robust network operations in dynamic datacenter environments. Leverage your NOC expertise to troubleshoot, resolve issues, and collaborate with cross-functi...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$72K - $115K *

Support advanced network operations by troubleshooting and optimizing a global data center network. Collaborate with teams to resolve complex issues, enhance processes, and drive continuous improvemen...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Build your career by leading a modernization initiative in observability and monitoring. Leverage your expertise in the Grafana ecosystem and cloud-native practices to enhance enterprise monitoring ca...

1 week ago

  •   5 - 7 years exp.  •   Staffing

$112K - $186K *

Unlock potential by driving technical alignment and validation for Managed Flash products. Collaborate with SoC partners across diverse markets, ensuring roadmap success and fostering relationships wi...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $125K *

Join a team that pioneers solutions for advanced technical customer support, focusing on diagnosing and resolving complex product issues while ensuring high satisfaction and streamlining collaboration...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$112K - $147K *

Join us to design innovative low voltage systems for mission-critical facilities. Leverage your expertise in BIM/CAD to create impactful telecommunications solutions while collaborating with multi-dis...

Yesterday

  •   5 - 7 years exp.  •   Technical Services

$112K - $147K *

Reimagine telecommunications design by leading innovative projects in low voltage systems. Collaborate with multi-discipline teams to create efficient layouts and ensure quality control, while mentori...

Yesterday

  •   5 - 7 years exp.  •   Technical Services

$112K - $147K *

Champion innovative designs for low voltage systems in mission-critical environments. Collaborate with multi-discipline teams to produce high-quality BIM/CAD drawings and models, ensuring project succ...

Yesterday

  •   5 - 7 years exp.  •   Technical Services

$112K - $147K *

Lead the charge in designing innovative low voltage systems for mission-critical facilities. Collaborate with multi-discipline teams to produce high-quality BIM/CAD designs, ensuring project success f...

Yesterday

  •   5 - 7 years exp.  •   Technical Services

$112K - $147K *

Champion innovative designs for low voltage systems in mission-critical environments. Collaborate with multi-discipline teams to create detailed layouts and models, ensuring quality and efficiency thr...

Yesterday

  •   5 - 7 years exp.  •   Technical Services

$112K - $147K *

Lead the charge in designing innovative low voltage systems for mission-critical facilities, collaborating with multi-discipline teams to deliver high-quality, efficient solutions that meet client nee...

Yesterday

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.