Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Technical Customer Support Engineer Tier II
$74K - $89K *
Join a team that's dedicated to delivering exceptional technical support, ensuring product stability and reliability while collaborating with Field Service Engineers and Technicians to enhance custome...
Today
Technical Customer Support Engineer Tier II
$74K - $89K *
Shape customer experiences by providing expert Tier II technical support, assisting with product installations, troubleshooting issues, and ensuring optimal performance. Collaborate cross-functionally...
Today
Technical Customer Support Engineer Tier II
$74K - $89K *
Drive your career with a dynamic Technical Customer Support Engineer role, providing essential Tier II support. Collaborate cross-functionally to ensure product stability and deliver exceptional custo...
Yesterday
Technical Customer Support Engineer Tier II
$74K - $89K *
Unlock potential by providing expert technical support for installations, configurations, and troubleshooting. Collaborate with teams to ensure product reliability and enhance customer experience in a...
Yesterday
$70K - $106K *
Transform the technology experience for a dynamic office environment, providing high-touch support to executives and employees. Lead site projects, troubleshoot complex issues, and drive automation in...
2 weeks ago
$107K - $195K *
Transform media processing workflows by providing expert application support, troubleshooting complex issues, and ensuring seamless operations across Windows and Linux environments while collaborating...
3 weeks ago
IT Support Engineer I, Ops Tech Solutions (OTS)
$69K - $95K *
Join a team that's dedicated to delivering exceptional IT support solutions. Utilize your technical expertise to troubleshoot and enhance systems, ensuring seamless operations and customer satisfactio...
2 weeks ago
IT Support Engineer I, Ops Tech Solutions (OTS)
$69K - $95K *
Empower your career by providing top-notch IT support and solutions. Collaborate with teams to troubleshoot and enhance systems, ensuring seamless operations in a dynamic environment. Your expertise w...
2 weeks ago
IT Support Engineer I, Ops Tech Solutions (OTS)
$69K - $95K *
Optimize IT support operations by implementing technical solutions and providing high-quality assistance for hardware and software. Collaborate with teams to enhance system performance and troubleshoo...
2 weeks ago
Application Support Engineer - Market Data
$120K - $150K *
Join a team that's dedicated to enhancing trading systems support for critical Order Management and Market Data platforms. Collaborate with trading desks and engineering teams to deliver reliable solu...
Today
Technical Services Engineer III
$110K - $130K *
Unlock potential by leading technical expertise in energy conservation projects, optimizing system performance across complex environments, and mentoring teams to achieve operational excellence in ene...
Today
Technical Services Engineer III
$120K - $181K *
Engineer innovative energy solutions by leading complex EaaS projects, optimizing system performance, and mentoring teams. Collaborate across disciplines to enhance energy conservation measures in mul...
Reposted today
Technical Services Engineer III
$147K - $197K *
Champion the development and implementation of energy conservation measures, providing technical expertise across commissioning processes in complex multi-building projects, while mentoring staff and...
4 weeks ago
Technical Services Engineer III
$147K - $197K *
Unlock potential by providing expert technical leadership in energy conservation projects, ensuring optimal performance across complex systems in higher education and healthcare environments while men...
4 weeks ago
Technical Services Engineer III
$134K - $179K *
Shape the future of energy management by leading complex EaaS projects, optimizing system performance, and mentoring technical teams in a collaborative environment focused on excellence and client sat...
4 weeks ago
Technical Services Engineer III
$134K - $179K *
Elevate your career by providing technical expertise in Energy-as-a-Service projects. Collaborate with multidisciplinary teams to optimize energy conservation measures and enhance system performance a...
4 weeks ago
$80K - $92K *
Drive end-user support by providing onsite and remote assistance for hardware, software, and connectivity issues. Manage incident resolution and coordinate field services to ensure seamless IT operati...
Reposted yesterday
Staff Customer Support Engineer - 2293
$115K - $192K *
Elevate customer support by engaging with OEM engineers, managing qualification processes, and ensuring seamless communication across teams. Utilize your technical expertise to drive successful produc...
Today
Technical Support Engineer - Automatic Test Equip.
$92K - $140K *
Support our Automatic Test Equipment platforms by diagnosing and resolving technical issues in Linux environments, ensuring optimal performance and customer satisfaction through effective communicatio...
1 week ago
$80K - $95K *
Engage with end-users to deliver exceptional Tier 1 and Tier 2 IT support, enhancing operational efficiency and user experience. Collaborate on technology initiatives while maintaining high service st...
1 week ago
Technical Customer Support Engineer Tier II
$74K - $89K *
Elevate customer satisfaction by providing expert Tier II technical support. Collaborate with Field Service Engineers to ensure seamless installation and operation of products, while troubleshooting i...
Today
Technical Customer Support Engineer Tier II
$74K - $89K *
Support and enhance customer experience by providing Tier II technical assistance, troubleshooting, and installation for advanced products. Collaborate with cross-functional teams to ensure product re...
Today
Product Support Engineer (Contract)
$146K - $208K *
Join us to empower client success as a Support Engineer, resolving technical issues, implementing customizations, and enhancing product quality. Collaborate with engineering to ensure seamless client...
Reposted 5 days ago
Technical Customer Support Engineer
$80K - $90K *
Join a team that's dedicated to delivering exceptional technical support for complex technologies, ensuring global customer satisfaction and product quality through collaborative troubleshooting and i...
Reposted 4 weeks ago
Product Launch & Technical Support Engineer
$88K - $105K *
Lead the charge in launching and supporting microwave radio products, ensuring compliance and performance through hands-on testing, technical support, and customer interaction across North America to...
2 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.