Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
Technology Operations Engineer
$100K - $120K *
Join a dynamic team to deliver exceptional workplace technology support, ensuring seamless operations and a premium user experience. Engage with all organizational levels while driving improvements an...
Reposted 2 days ago
Systems Engineering Field Tech Support Sr - E3
$72K - $134K *
Lead aircraft maintenance operations by utilizing advanced management tools to ensure optimal readiness and efficiency. Collaborate across teams to coordinate schedules, track maintenance, and support...
2 weeks ago
Senior Software Engineer, DevOps
$180K - $270K *
Elevate your career by designing and managing systems that empower engineering teams to deliver code rapidly and reliably. Collaborate with cross-functional teams to enhance CI/CD pipelines and cloud...
4 weeks ago
Senior Software Engineer, DevOps
$180K - $270K *
Join a team that's shaping the future of software delivery by designing and managing robust systems and infrastructure, enabling rapid, safe, and reliable code deployment across diverse environments...
4 weeks ago
Systems Engineer - Research Infrastructure & Lab Platforms - Government Customer
$110K - $130K *
Accelerate your career by designing innovative virtualization platforms and systems for engineering research. Collaborate with researchers to create secure, high-performance lab environments, driving...
Reposted 3 weeks ago
Systems Engineer - Research Infrastructure & Lab Platforms - Government Customer
$120K - $140K *
Unlock potential by architecting and enhancing next-gen research platforms, driving automation and reliability to provide researchers with cutting-edge tools. Collaborate in a dynamic environment brid...
Reposted 3 weeks ago
$95K - $115K *
Transform industrial networks by designing, implementing, and maintaining high-performance OT infrastructure. Ensure maximum availability and scalability while supporting digital initiatives across in...
Reposted 1 month ago
$61K - $141K *
Drive network operations by maintaining security and performance of enterprise systems. Collaborate with a dedicated team to support Veterans through effective incident management and engineering solu...
Reposted today
$98K - $120K *
Transform customer experiences by serving as a technical expert, providing product training, and supporting new launches. Collaborate with diverse teams to drive product adoption and ensure compliance...
2 days ago
$108K - $130K *
Empower a global financial services platform by maintaining reliable operations, troubleshooting complex issues, and collaborating with cross-functional teams to enhance performance and service qualit...
2 weeks ago
Technical Consulting Engineer - Wireless
$95K - $126K *
Join a team that's dedicated to resolving complex wireless networking challenges. As a key player, you'll enhance customer success through expert troubleshooting, collaboration with engineering, and d...
1 week ago
$128K - $214K *
Unlock potential by designing and managing enterprise-level virtualized environments. Collaborate on full-lifecycle systems administration and optimize scalable storage solutions while presenting tech...
2 weeks ago
$175K - $200K *
Shape the future of enterprise sales by leading technical engagements, guiding customers through demos, and ensuring compliance. Collaborate cross-functionally to drive successful deal execution and f...
4 days ago
$175K - $200K *
Lead the charge in technical deal execution, collaborating with Sales and cross-functional teams to drive enterprise sales cycles, deliver tailored demos, and ensure compliance with security and data...
4 days ago
$120K - $145K *
Champion the full application lifecycle, guiding a skilled DevOps team in design, development, and system maintenance while ensuring infrastructure integrity and alignment with mission requirements. E...
Reposted today
$95K - $115K *
Join a team that's dedicated to developing high-performance embedded software solutions. Collaborate with multidisciplinary teams to design, test, and optimize RF sensor products while mentoring junio...
2 weeks ago
$118K - $219K *
Elevate testing methodologies by designing and implementing advanced equipment solutions. Collaborate with cross-functional teams to ensure quality and efficiency in testing processes across multiple...
2 weeks ago
Sr Engineer - Process Engineering
$69K - $120K *
Elevate semiconductor processes by designing and executing experiments, driving continuous improvement, and collaborating with cross-functional teams to enhance production efficiency and yield in a dy...
3 weeks ago
$95K - $115K *
Transform IT projects by leveraging your expertise in systems engineering. Collaborate with teams to ensure compliance with enterprise architecture while providing lifecycle support for innovative har...
Reposted 1 week ago
$160K - $170K *
Champion innovative thermal solutions by leading system cooling design and validation for advanced server and storage systems. Collaborate cross-functionally to enhance product quality and drive proce...
1 week ago
$85K - $100K *
Transform customer engagement by aligning technical solutions with strategic goals. Collaborate with sales teams to navigate software choices, ensuring seamless integration and optimal architectural p...
2 weeks ago
$125K - $135K *
Lead the charge in enterprise systems architecture and infrastructure modernization. Drive automation, optimize security, and implement zero-trust principles across complex environments while ensuring...
3 weeks ago
$125K - $135K *
Innovate robust infrastructure solutions by leading enterprise systems architecture, automation, and zero-trust security implementation across complex environments. Drive strategic initiatives for ope...
3 weeks ago
Thermal Mechanical Engineer, Technical Solutions
$150K - $200K *
Transform innovative cooling technologies by applying thermal and mechanical engineering principles. Collaborate across teams to develop solutions for high-performance electronics, ensuring reliabilit...
3 weeks ago
Maintenance Reliability Engineer
$114K - $145K *
Transform reliability practices by leveraging your expertise in engineering and maintenance. Collaborate with teams to enhance operational efficiency, ensuring compliance and driving innovative soluti...
6 days ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.