Explore Technical Support Engineer Jobs

Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.

What Does a Technical Support Engineer Do?

Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.

Skills and Qualifications

Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.

Career Paths and Opportunities

Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.

Find Technical Support Engineer Jobs on Ladders

Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.

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$120K - $130K *

Lead the charge in enhancing security operations by implementing controls, managing vulnerabilities, and ensuring compliance across various domains. Collaborate with teams to drive security outcomes a...

Overland Park, KSRemote

6 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $156K *

Empower high-performing teams by leading full-cycle recruiting for software engineering and AI/ML roles. Collaborate with stakeholders to develop effective hiring strategies, ensuring a seamless candi...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$81K - $104K *

Join a dynamic team as you provide top-tier AV support for high-profile events, ensuring seamless operations in executive collaboration spaces. Collaborate with various teams to deliver exceptional me...

2 weeks ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$80K - $100K *

Lead the charge in providing technical configuration management support, ensuring software integrity and consistency across multiple projects. Collaborate with teams to document testing results and fa...

2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$90K - $110K *

Empower custom manufacturers by bridging technical expertise with CAD/CAM solutions. Collaborate with Sales to demonstrate product capabilities, translating complex workflows into actionable insights...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $90K *

Empower client success as a technical resource, managing Microsoft environments and providing hands-on support for a key account. Collaborate with stakeholders to enhance service delivery and drive sy...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Transform custom manufacturing workflows by bridging CAD/CAM solutions with client needs. Collaborate with Sales to deliver tailored demos, support technical validations, and represent the brand at in...

Austin, TXRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$91K - $128K *

Lead the charge in designing and maintaining enterprise server infrastructure, focusing on automation, security, and performance. Drive innovation and optimize system efficiency while ensuring seamles...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Join a team that's redefining internal tools for sourcing RFPs, leveraging modern technology and AI. Collaborate with diverse stakeholders while driving rapid experimentation and platform development...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's redefining internal tools for sourcing RFPs, leveraging modern technology and AI. Collaborate with diverse stakeholders while driving rapid experimentation and platform development...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $106K *

Join our team as a Field Service Engineer, providing onsite support through installations, upgrades, and troubleshooting of complex capital equipment in a dynamic environment with a focus on customer...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Transform the ServiceNow platform by architecting solutions, implementing upgrades, and enhancing user experience. Collaborate with cross-functional teams to deliver technical solutions and improve wo...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$76K - $127K *

Lead the development of test systems for RF and microelectronic devices, collaborating across engineering disciplines to design fixtures, automate testing, and analyze data, ensuring quality and compl...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Transform application deployment by collaborating with teams to streamline processes, enhance automation, and ensure high-quality releases across environments while mentoring junior members and drivin...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Join our team as you implement change requests and troubleshoot connectivity issues. You'll work with advanced networking technologies, ensuring seamless operations and customer satisfaction while par...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$85K - $102K *

Elevate product quality by designing and implementing innovative testing solutions. Collaborate with teams to develop test procedures, analyze data, and ensure systems meet rigorous standards througho...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$171K - $191K *

Engage in advanced database design and development, ensuring optimal data flow and analysis. Collaborate on system architecture and lead projects from inception to operational capability, enhancing da...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$171K - $191K *

Drive database design and implementation, ensuring optimal data flow and security. Collaborate on complex systems, translating requirements into effective database structures while supporting long-ter...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Tackle the complexities of corporate system administration and engineering, ensuring robust integration, security, and architecture design while driving innovative solutions and continuous improvement...

1 week ago

  •   Less than 5 years exp.  •   Transportation

$95K - $115K *

Drive innovative cloud solutions by leading technical assessments and designing secure, scalable infrastructures. Collaborate with clients to resolve complex issues and mentor team members while enhan...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Join a team that's dedicated to enhancing military simulation systems through rigorous testing and validation. Collaborate with cross-functional teams to ensure compliance and reliability while managi...

4 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$110K - $130K *

Join us as a technical product champion, bridging customer security needs and our advanced AI platform. You'll lead technical discussions, deliver impactful demos, and design tailored solutions for co...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $115K *

Transform customer experiences by leading technical presales and solution design. Collaborate with partners to create tailored security solutions, conduct training, and support sales teams in deliveri...

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$94K - $198K *

Lead comprehensive network deployment initiatives, ensuring seamless equipment fulfillment and installation across global locations while mentoring junior technicians and maintaining operational excel...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$94K - $198K *

Provide expert technical support for global equipment deployment, ensuring seamless installation and configuration of systems. Lead initiatives, mentor junior staff, and coordinate logistics to enhanc...

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Engineer do?question toggle

    A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.

  • What skills are important for Technical Support Engineers?question toggle

    Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.

  • What qualifications do employers look for?question toggle

    Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.

  • Where do Technical Support Engineers work?question toggle

    They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.

  • What career paths can follow a Technical Support Engineer role?question toggle

    Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.

  • How can I find Technical Support Engineer jobs paying $100,000 or more?question toggle

    Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.