Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
IT Security Pre-Sales Engineer
$110K - $130K *
Contribute to cybersecurity solutions by partnering with sales teams to assess customer needs, develop scalable architectures, and deliver technical presentations. Engage with stakeholders to ensure e...
Reposted 2 days ago
IT Security Pre-Sales Engineer
$110K - $130K *
Transform customer cybersecurity needs into scalable solutions by partnering with sales teams. Lead discovery, develop architectures, and support opportunities from qualification to close, ensuring al...
Reposted 2 days ago
$81K - $104K *
Join a dynamic team as a Senior Event Support Engineer, providing top-tier AV support for high-profile events. Ensure seamless operation of advanced AV systems, delivering exceptional experiences in e...
2 weeks ago
$72K - $92K *
Join a team that's dedicated to providing technical expertise and support for networking and data center products. Collaborate with cross-functional teams to troubleshoot issues, recommend solutions...
2 weeks ago
$100K - $120K *
Optimize system performance by leading configuration management and technical oversight. Collaborate across disciplines to enhance operability and maintenance, ensuring compliance with safety standard...
3 weeks ago
Process Tuner Field Engineer - DCS
$82K - $165K *
Unlock potential by providing advanced process tuning and project management for power plant operations. Collaborate with teams to optimize productivity and ensure successful implementation of major r...
2 weeks ago
$75K - $95K *
Engineer and deliver IT projects by configuring and deploying technology solutions. Collaborate with teams to ensure successful implementation across diverse client environments while maintaining clea...
Reposted 4 days ago
Service Center Technical Analyst - Power Transmission & Rotating Equipment
$80K - $95K *
Accelerate progress at the service center by providing technical and commercial support for industrial power transmission and rotating equipment, ensuring seamless communication between sales, manufac...
Reposted 1 week ago
$72K - $100K *
Join a dynamic team in developing real-time mission-critical software solutions. Take ownership of design, integration, and testing processes, while collaborating in an Agile environment to enhance pr...
Reposted 1 week ago
$61K - $141K *
Transform the future of network automation by developing and implementing innovative solutions. Collaborate with cross-functional teams to enhance CI/CD pipelines and support critical naval platforms...
2 weeks ago
$61K - $141K *
Drive innovation in automation by developing solutions for system infrastructure and applications. Collaborate with cross-functional teams to enhance CI/CD pipelines and support critical naval platfor...
2 weeks ago
$61K - $141K *
Drive automation solutions by collaborating with cross-functional teams to enhance CI/CD pipelines and manage infrastructure, ensuring seamless deployment and operational excellence in a dynamic envir...
2 weeks ago
$61K - $141K *
Empower a cross-functional team by developing automation solutions and enhancing CI/CD pipelines. Utilize your scripting and automation expertise to streamline infrastructure management and support cr...
2 weeks ago
$61K - $141K *
Unlock potential by developing and implementing automation solutions for system infrastructure. Collaborate with cross-functional teams to enhance CI/CD pipelines and support critical naval platforms...
2 weeks ago
$61K - $141K *
Elevate your career by automating network systems and enhancing CI/CD pipelines. Collaborate with cross-functional teams to implement innovative solutions that drive mission success and improve infras...
2 weeks ago
$61K - $141K *
Explore innovative automation solutions to enhance system infrastructure and applications. Collaborate with cross-functional teams to streamline CI/CD pipelines and support critical naval platforms wh...
2 weeks ago
$61K - $141K *
Engage with cross-functional teams to develop and implement automation solutions, enhancing CI/CD pipelines and supporting critical naval platforms through effective infrastructure management and depl...
3 weeks ago
$61K - $141K *
Tackle automation challenges by developing solutions for system infrastructure and applications. Collaborate with cross-functional teams to enhance CI/CD pipelines and support critical naval platforms...
3 weeks ago
$110K - $130K *
Shape the future as you manage electrical engineering solutions and complex software systems. Join a team that analyzes and integrates components while ensuring project success through effective risk...
Reposted 6 days ago
Software Engineering Technical Leader
$186K - $267K *
Lead the design and deployment of innovative CNV architecture, creating secure visualization capabilities for enterprise products. Drive performance optimization and mentor engineers while influencing...
1 week ago
Software Engineering Technical Leader
$214K - $309K *
Take ownership of a dynamic software engineering team, driving development and integration of advanced networking solutions. Collaborate with cross-functional teams and customers to deliver impactful...
1 week ago
Software Engineering Technical Leader
$214K - $309K *
Empower innovation by leading complex data center deployments, resolving critical challenges, and influencing architectural decisions. Leverage deep networking expertise and automation to enhance cust...
3 weeks ago
Technical Support Engineer - University Graduate 2027
$95K - $104K *
Lead the charge in providing expert technical support to enterprise customers. Collaborate with teams to diagnose complex issues, enhance system design, and deliver impactful solutions while ensuring...
Reposted 1 week ago
$90K - $110K *
Drive innovation by leading engineering test functions, developing test plans, and ensuring timely data delivery for new product development in a dynamic R&D environment. Collaborate with teams to enh...
4 weeks ago
$90K - $120K *
Lead the charge in technical sales by leveraging deep product knowledge and business acumen to drive growth. Collaborate with engineering and sales teams to deliver optimal solutions, ensuring alignme...
1 month ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.