Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$77K - $176K *
Drive the design and integration of advanced electrical systems, leveraging expertise in signal processing and machine learning to solve complex challenges. Mentor junior engineers and contribute to s...
3 weeks ago
$72K - $93K *
Collaborate with a dynamic team to deliver exceptional on-site technical support, leveraging your expertise to diagnose and resolve customer issues while enhancing their experience with our services...
3 weeks ago
Technical Staff, Technical Marketing
$188K - $259K *
Unlock potential by leading technical marketing strategies that translate complex engineering into compelling narratives. Drive content programs, analyst engagements, and field enablement to enhance p...
Reposted yesterday
$55K - $126K *
Champion organizational excellence by leveraging your technical editing skills to enhance performance through strategic recommendations and operational improvements across various management advising...
Reposted yesterday
$74K - $148K *
Join a team that's dedicated to ensuring seamless hardware installation and troubleshooting. Leverage your expertise to monitor systems, analyze incidents, and provide technical support while fosterin...
Reposted 6 days ago
$100K - $115K *
Empower a high-performing technical support team, driving customer satisfaction and operational excellence while collaborating cross-functionally to enhance service quality and efficiency in a dynamic...
Today
$80K - $95K *
Innovate solutions by collaborating with customers and cross-functional teams to address technical challenges in steel applications, ensuring optimal material specifications and driving product develo...
Reposted today
Technical Service Engineer Sr - E3
$90K - $168K *
Join a team that's dedicated to developing and delivering comprehensive training programs for complex radar systems. Utilize your expertise to enhance technical knowledge and ensure effective learning...
1 week ago
$110K - $218K *
Join a team that's dedicated to enhancing product serviceability and usability. Collaborate with cross-functional teams to drive improvements, validate features, and ensure timely resolutions, all whi...
1 week ago
Application Support Engineer - Intermediate
$80K - $95K *
Unlock your potential by providing vital application support and integration development for mission-critical systems. Collaborate with teams to resolve issues, enhance user experience, and ensure dat...
3 weeks ago
Application Support Engineer - Intermediate
$80K - $95K *
Drive your career with a role focused on application support and integration development, ensuring seamless operations for mission-critical systems while collaborating with users and vendors to resolv...
3 weeks ago
Systems Engineering Field Tech Support Stf - E4
$80K - $149K *
Lead the charge in providing advanced technical support for high-tech aircraft systems. Collaborate with military personnel to troubleshoot and resolve complex issues, ensuring operational efficiency...
2 weeks ago
Systems Engineering Field Tech Support Stf - E4
$80K - $149K *
Join a team that's dedicated to providing advanced technical support for high-tech aircraft systems. Collaborate with military personnel to troubleshoot and resolve complex issues, ensuring optimal ai...
2 weeks ago
$120K - $145K *
Empower your career by leading technical planning and system integration, ensuring effective solutions throughout the system lifecycle. Collaborate on complex analyses to transform customer requiremen...
1 week ago
Field Product Support Engineer
$95K - $122K *
Join us to provide expert pre-sales and post-sales support for digital products, focusing on network connectivity and software compatibility. Collaborate with dealers and enhance training programs to...
3 weeks ago
$80K - $95K *
Join a dynamic engineering team to design and support multi-security-level systems, focusing on secure network architectures and virtualization technologies. Collaborate on system integration, testing...
2 weeks ago
$80K - $95K *
Join us to tackle complex technical challenges, restore services swiftly, and enhance customer satisfaction through effective communication and thorough documentation. Collaborate with teams to drive...
1 week ago
$135K - $160K *
Lead the charge in shaping a high-impact Solution Consulting team, driving complex enterprise deals while mentoring others. Influence strategy and growth in a dynamic environment, ensuring measurable...
3 weeks ago
$70K - $118K *
Support clients by providing technical application assistance in Fixed Income and Derivatives. Collaborate with teams to resolve issues, enhance processes, and deliver high-quality service while maint...
2 weeks ago
Production Support Engineer II (SQL/Linux)
$100K - $120K *
Support our anti-money laundering platform by resolving technical issues, managing databases, and collaborating with stakeholders. Leverage your SQL and cloud computing skills to enhance operations an...
Reposted yesterday
$80K - $95K *
Drive operational excellence by supporting managed services infrastructure, ensuring seamless incident response, systems administration, and network troubleshooting while collaborating with internal t...
3 weeks ago
$80K - $95K *
Engage in innovative project planning and execution as a key member of a dynamic technical team, mentoring peers while managing IT environments globally for enhanced operations and continuous improvem...
Reposted 6 days ago
$120K *
Join a team that's dedicated to enhancing IT support for a dynamic workplace. You'll provide hands-on assistance, onboard new employees, and ensure seamless technology access for all, driving improvem...
1 week ago
Senior Process Utilities Engineer
$125K - $175K *
Lead the charge in designing and coordinating process utility systems for pharmaceutical operations, ensuring compliance with industry standards and collaborating across disciplines to deliver impactf...
Reposted 1 month ago
$90K - $110K *
Elevate your technical expertise by supporting L1 teams, running investigations, and shipping bug fixes. Collaborate across departments to enhance product quality and customer satisfaction in a dynami...
4 weeks ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.