Technical Support Engineers help customers and internal teams resolve complex technology issues. They combine troubleshooting expertise, product knowledge, and clear communication to diagnose problems and keep systems and services running smoothly. Explore vetted Technical Support Engineer opportunities on Ladders, including roles paying $100,000 or more.
Responsibilities vary by employer and product, but often include investigating software, hardware, networking, or cloud-platform issues; reproducing and documenting defects; guiding users through solutions; and escalating complex incidents to engineering or product teams. Technical Support Engineers may also analyze logs, create support documentation, identify recurring problems, and contribute to product improvements.
Employers commonly seek strong analytical and troubleshooting skills, excellent written and verbal communication, and experience supporting relevant technologies. Depending on the role, useful expertise may include operating systems, networking, databases, APIs, cloud services, scripting, and customer support tools. The ability to explain technical concepts clearly and collaborate across teams is valuable.
Technical Support Engineers work across industries, including software, cybersecurity, cloud computing, telecommunications, and enterprise technology. With experience, professionals may advance into senior support, technical account management, solutions engineering, customer success, product operations, or engineering roles. Specializing in a high-demand platform or technical domain can open additional opportunities.
Search Ladders for vetted Technical Support Engineer jobs and discover professional opportunities paying $100,000 or more. Review job requirements, compare roles, and find positions that align with your technical strengths and career goals.
$130K - $160K *
Transform business challenges into innovative solutions by leveraging AI and engineering expertise. Collaborate with stakeholders to identify opportunities, develop full-stack applications, and drive...
Reposted today
$114K - $190K *
Lead the charge in designing and developing complex software systems, ensuring performance and functionality meet user requirements while collaborating with engineers and users to deliver innovative s...
1 week ago
$141K - $236K *
Analyze user requirements and design robust software solutions. Drive development and maintenance of complex systems, ensuring performance standards are met while mentoring teams and integrating softw...
1 week ago
$141K - $236K *
Transform complex software systems through innovative development and maintenance. Collaborate with teams to enhance analytics, algorithms, and real-time systems while ensuring adherence to design req...
3 weeks ago
$110K - $250K *
Optimize and deploy lightweight machine learning models for edge AI applications, focusing on audio processing. Collaborate with cross-functional teams to enhance model efficiency and provide technica...
Reposted 1 week ago
Telecom Network Senior Engineer
$115K - $130K *
Transform your career by leading the design and implementation of enterprise telecommunications solutions. Collaborate with stakeholders to enhance mission capabilities while ensuring compliance with...
2 weeks ago
$80K - $85K *
Join a dynamic team to support and enhance global IP network services, ensuring stability and availability for Financial Markets. Collaborate with engineers and customers to resolve complex issues and...
2 weeks ago
$89K - $111K *
Elevate your career by providing top-tier IT support, managing hardware and software solutions, and collaborating with cross-functional teams to enhance user experience in a dynamic, primarily Mac env...
Reposted 2 weeks ago
$100K - $120K *
Contribute to a high-impact voice infrastructure team, ensuring seamless telephony systems and customer interactions. Diagnose and resolve complex VoIP issues while collaborating with cross-functional...
Reposted 2 weeks ago
$80K - $95K *
Join a team that's dedicated to enhancing power and water solutions through innovative engineering. Collaborate with customers and internal teams to optimize control systems, ensuring sustainability a...
6 days ago
Tactical Domain Support Engineer - Mid
$80K - $95K *
Unlock your potential by providing critical support for mission planning and execution. Collaborate with U.S. Special Operations Forces to ensure system readiness and enhance tactical capabilities thr...
2 weeks ago
$80K - $95K *
Empower customers by delivering expert technical support and maintenance for diagnostic imaging equipment, ensuring optimal performance and reliability through proactive service and strong client rela...
Reposted 1 week ago
$180K - $200K *
Shape the future of cybersecurity by leading systems engineering efforts in developing, integrating, and testing secure enterprise infrastructure and products, while ensuring compliance with industry...
3 weeks ago
$110K - $130K *
Elevate your career as a senior technical leader, driving innovative solutions for complex security systems. Collaborate with cross-functional teams to design and implement architectures that meet div...
2 weeks ago
$86K - $198K *
Optimize software testing processes by collaborating with developers and users to ensure product integrity. Automate security and performance testing while enhancing your skills in cloud development a...
2 weeks ago
$86K - $198K *
Join a team that's shaping the future of software testing by automating security and performance evaluations. Collaborate with developers and users to enhance cloud-based systems while expanding your...
2 weeks ago
$80K - $90K *
Manage and oversee a multi-region Onsite Tech Support team, driving technical priorities and solutions. Engage with stakeholders, resolve critical issues, and ensure project deliverables align with op...
2 weeks ago
Advanced Engineering Support Specialist
$112K - $140K *
Lead the charge in aerospace engineering support by executing advanced test methodologies, ensuring quality and reliability of products, and collaborating with cross-functional teams to drive innovati...
Reposted 1 week ago
DevOps Platform Engineer, Senior
$77K - $176K *
Join us to enhance cloud environments by leveraging your DevOps expertise. You'll drive modernization efforts, optimize container orchestration, and support strategic initiatives to ensure seamless de...
1 week ago
Application Support Engineering - SRE
$95K - $115K *
Support mission-critical applications by ensuring their availability and performance. Collaborate with cross-functional teams to troubleshoot issues, automate processes, and enhance monitoring, all wh...
1 week ago
Technical Support Engineer - Electronics/Building Automation
$75K - $90K *
Join a team that's dedicated to enhancing building automation solutions through technical support, production validation, and customer collaboration. Leverage your expertise to ensure successful proje...
Yesterday
$75K - $110K *
Unlock potential by supporting complex infrastructure for media clients. Ensure secure, scalable environments across networking, storage, and collaboration platforms while providing exceptional client...
3 weeks ago
$71K - $94K *
Drive technical excellence in highway maintenance oversight, ensuring compliance and safety through audits, inspections, and data management. Collaborate on policy development and support community pr...
1 week ago
$81K - $94K *
Unlock potential by providing hands-on IT support across diverse environments. Troubleshoot and resolve technical issues for desktops, mobile devices, and specialized systems, ensuring operational con...
2 weeks ago
$75K - $110K *
Champion Windows administration by providing expert support for our laptop fleet. Own imaging, deployment, and troubleshooting while ensuring seamless user experiences. Collaborate with teams to enhan...
1 week ago
What does a Technical Support Engineer do?
A Technical Support Engineer diagnoses and resolves technical issues for customers or internal users. The role may involve troubleshooting products and systems, analyzing logs, documenting solutions, escalating defects, and working with engineering teams.
What skills are important for Technical Support Engineers?
Important skills include systematic troubleshooting, technical expertise relevant to the product, clear communication, customer service, and collaboration. Some roles also require experience with networking, cloud platforms, databases, APIs, scripting, or specific operating systems.
What qualifications do employers look for?
Requirements vary. Employers may value a degree or equivalent practical experience, hands-on knowledge of relevant technologies, and a track record in technical support or systems troubleshooting. Certifications can be helpful for roles focused on particular platforms or specialties.
Where do Technical Support Engineers work?
They work in industries such as software, cloud computing, cybersecurity, telecommunications, and enterprise technology, supporting products and systems used by businesses or consumers.
What career paths can follow a Technical Support Engineer role?
Experienced professionals may move into senior technical support, solutions engineering, technical account management, customer success, product operations, or software and systems engineering.
How can I find Technical Support Engineer jobs paying $100,000 or more?
Search Ladders for vetted Technical Support Engineer opportunities and review listings for compensation, technical requirements, and experience expectations.