Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$70K - $140K *

Collaborate to support and enhance critical production applications, ensuring seamless operations and automation. Engage in troubleshooting, process improvement, and user education while thriving in a...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$105K - $129K *

Drive the development of innovative software solutions for capital markets, enhancing risk management and trading operations. Collaborate with cross-functional teams to deliver high-quality applicatio...

Toronto, ONIn-Person

Yesterday

  •   5 - 7 years exp.  •   Finance & Insurance

$90K *

Join a team that drives customer success through innovative aftersales support, utilizing technical expertise and relationship management to ensure optimal performance of heavy equipment in mining and...

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K *

Build strong customer relationships and deliver innovative solutions by leveraging your technical expertise in aftersales support for the mining industry, ensuring operational success and productivity...

Kamloops, BCIn-Person

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the charge in executing high-quality IT audits, focusing on technology and cybersecurity. Collaborate with teams to assess risks, develop audit plans, and ensure compliance with data governance a...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$75K - $90K *

Join a team that's dedicated to delivering exceptional IT support, resolving user issues, and enhancing service efficiency. Collaborate with executives and manage diverse IT requests while ensuring to...

2 days ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Drive excellence by supporting configuration management processes for critical defense programs. Collaborate with stakeholders to ensure compliance and accuracy in hardware and software systems, enhan...

Today

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Advance your career by supporting critical configuration management processes for defense programs. Collaborate with stakeholders to ensure compliance and accuracy in hardware and software systems whi...

Today

  •   5 - 7 years exp.  •   Information Technology

$80K - $120K *

Join a team that's dedicated to enhancing configuration management processes for critical defense programs, ensuring compliance and accuracy in hardware and software systems while collaborating with k...

Today

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Shape the future of logistics and configuration management by overseeing critical processes for defense systems. Collaborate with cross-functional teams to enhance product support and optimize supply...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Engineer secure, scalable cloud platforms and automate workflows. Lead migrations, implement observability, and mentor junior engineers while driving cloud-native adoption in a collaborative environme...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$87K - $124K *

Drive security excellence by supervising a dedicated team, ensuring compliance, and implementing robust safety protocols at a critical data center. Collaborate with operations to protect personnel and...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$63K - $114K *

Drive impactful projects by coordinating and managing processes, enhancing customer relationships, and utilizing analytical skills to optimize workflows. Join a dynamic team focused on innovation and...

Houston, TXRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$63K - $114K *

Optimize project coordination and management by facilitating processes, enhancing team collaboration, and ensuring timely delivery of objectives while leveraging technology and customer relationship s...

Today

  •   Less than 5 years exp.  •   Healthcare

$77K - $113K *

Lead the charge in providing advanced technology support to faculty, staff, and students, ensuring seamless operation of hardware, software, and networking solutions in a dynamic educational environme...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$96K - $136K *

Join a dynamic team as a Business Systems Analysis Specialist, where you'll translate complex business needs into actionable technical requirements, collaborating with cross-functional teams throughou...

Toronto, ONIn-Person

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$94K - $133K *

Transform customer service and technical support as a team lead in a dynamic environment. Collaborate with IT staff to enhance CRM technologies and ensure quality service delivery while managing daily...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Transform audit practices by leading engagements in technology and cybersecurity. Leverage your expertise to ensure high-quality delivery, assess risks, and enhance governance frameworks while fosteri...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Join us to lead and execute high-quality audit engagements in technology and cybersecurity, ensuring effective governance and risk management across AI and data domains while fostering strong client r...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Elevate audit excellence by leading technology and cybersecurity audits, ensuring robust governance and risk management across AI and data processes while fostering strong client relationships and del...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Unlock potential by leading high-quality IT audit engagements, focusing on technology and cybersecurity. Collaborate with teams to assess risks, develop audit plans, and ensure compliance across AI go...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Shape the future of technology auditing by leading high-quality audit engagements, focusing on AI governance and cybersecurity. Collaborate with diverse teams to assess risks, enhance controls, and dr...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Inspire excellence in audit practices by leading technology and cybersecurity audits. Leverage your expertise to assess risks, enhance governance frameworks, and ensure compliance while fostering stro...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Accelerate cybersecurity defense by monitoring networks, investigating breaches, and implementing security measures to safeguard information. Collaborate with teams to identify vulnerabilities and enh...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Transform quality assurance in retail by leading testing strategies and driving best practices. Collaborate with teams to ensure robust test coverage and enhance solutions, while mentoring junior engi...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.