Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$88K - $105K *

Unlock your potential as a key player in Treasury systems, driving project success and providing analytical support across global finance. Collaborate with teams, mentor junior analysts, and enhance b...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$81K - $130K *

Lead the delivery of innovative SAP SD solutions, collaborating with stakeholders to enhance billing processes and drive operational excellence across global operations. Make a meaningful impact by le...

Mississauga, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$80K - $95K *

Unlock your potential as you lead Epic security initiatives, ensuring efficient access and compliance across healthcare systems. Collaborate with teams to optimize security solutions while maintaining...

2 days ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Shape the future of security by developing and maintaining advanced TSCM programs. Conduct assessments, inspections, and surveys to identify vulnerabilities and recommend solutions, enhancing organiza...

1 month ago

  •   8 - 10 years exp.  •   Technical Services

$95K - $135K *

Optimize the procurement and eBusiness ecosystem by analyzing data, identifying trends, and providing actionable insights to enhance service delivery and operational efficiency across the Department o...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$95K - $115K *

Advance systems engineering initiatives by supporting PMO with critical documentation, data gathering, and analysis. Collaborate on requirements verification and lifecycle planning to enhance project...

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$60K - $116K *

Lead the charge in ensuring medical equipment reliability, guiding a team to deliver optimal patient care through advanced diagnostics, training, and effective communication across departments...

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Optimize operational capabilities by providing expert analysis and support for NC2/NC3 systems. Collaborate on requirements definition and integration to enhance future capabilities, ensuring alignmen...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$88K - $115K *

Elevate your career by managing network systems and cybersecurity for Navy Tactical Training, ensuring seamless operation and performance. Collaborate with cross-functional teams and support enterpris...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$86K - $132K *

Transform the future of healthcare technology by supporting enterprise systems and integrations. Collaborate with stakeholders to enhance data processes and provide technical support, ensuring seamles...

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$90K - $100K *

Transform business needs into actionable requirements, driving system enhancements and operational improvements. Collaborate across teams to ensure clarity and alignment, leveraging data analysis and...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$82K - $128K *

Join a team that's at the forefront of IT service management! Oversee daily operations of a dynamic service desk, drive performance excellence, and lead a skilled team to ensure optimal service delive...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$82K - $128K *

Build your leadership skills by supervising a dynamic IT service desk team, ensuring operational excellence while enhancing customer satisfaction through strategic performance management and coaching...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $100K *

Advance your career by designing and optimizing HR data reports and dashboards. Collaborate with stakeholders to deliver actionable insights and enhance reporting processes, leveraging your expertise...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $132K *

Drive impactful analysis and support Navy readiness through data-driven insights, financial evaluations, and risk management initiatives. Collaborate with diverse teams to enhance operational efficien...

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$110K - $132K *

Advance your career by supporting Navy readiness through data analysis, risk management, and process improvement. Collaborate with senior stakeholders to enhance operational efficiency and contribute...

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$110K - $132K *

Transform data into actionable insights by conducting analyses that enhance Navy readiness and modernization efforts. Collaborate with stakeholders to support risk management and automation initiative...

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$110K - $116K *

Lead end-to-end dashboard delivery, from design to deployment, while optimizing Tableau solutions and integrating Generative AI tools for enhanced analytics. Collaborate with stakeholders to ensure ef...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$141K - $236K *

Transform complex software systems through innovative development and maintenance. Collaborate with teams to enhance analytics, algorithms, and real-time systems while ensuring adherence to design req...

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Elevate database management through expert oversight, design, and security. Collaborate deeply with Federal clients to enhance database performance, ensuring integrity and reliability while tackling c...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$74K - $99K *

Accelerate progress at our Service Excellence Team by supporting Incident, Problem, and Change Management processes. This role offers hands-on experience and growth opportunities in IT Service Managem...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $189K *

Elevate your career as a ServiceNow Business Analyst, bridging data analysis and IT modernization. Collaborate with stakeholders to optimize workflows and enhance performance outcomes through actionab...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$79K - $124K *

Unlock potential by leading diverse teams in managing complex infrastructure projects. Collaborate with technical experts to ensure timely execution of solutions while enhancing project management pra...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Join a team that's dedicated to enhancing software solutions for ATMs and cash recyclers. This role involves evaluating, installing, and troubleshooting software while ensuring client satisfaction and...

Rhode Island, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $90K *

Contribute to the design and support of sophisticated applications, improving service quality and operational efficiency within an Oracle ERP Fusion environment. Engage with teams to validate system r...

3 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.