Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$100K - $128K *

Contribute to the design and configuration of SAP systems, ensuring alignment with business needs. Collaborate with cross-functional teams to enhance SAP functionality and support testing processes fo...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$69K - $158K *

Transform stakeholder engagement by providing expert support in data reconciliation and process management for a critical Life Cycle Management initiative, ensuring effective collaboration with teams...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Support our customers as a key technical resource, troubleshooting issues and driving resolutions. Collaborate with teams to enhance the support function while ensuring customer satisfaction and owner...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$78K - $135K *

Support the IT Corporate Device Support Team in optimizing and managing end user devices, including desktops and mobile environments. Focus on image creation, OS configurations, patching, and user sof...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$103K - $147K *

Transform critical systems by managing and securing information technology infrastructures. Collaborate with engineering teams to enhance operational efficiency and support vital government missions t...

3 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$75K - $158K *

Analyze complex Navy logistics data to drive decision-making. Collaborate with teams to build data pipelines, create dashboards, and deliver insights that enhance operational efficiency and support mi...

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Shape the future of enterprise desktop environments by providing expert engineering and support for Windows OS, software deployment, and security configurations in a large-scale federal setting, ensur...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$92K - $110K *

Analyze and document business needs through stakeholder engagement, leading JAD sessions and creating functional requirements. Collaborate across units to enhance software development processes and en...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$170K - $190K *

Unlock potential by analyzing data and developing web solutions for USMC operations. Collaborate in a dynamic environment, enhancing systems and providing robust support through programming expertise...

4 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$67K - $93K *

Transform your career by joining a dynamic team that ensures production stability and optimizes critical systems. Collaborate across functions to troubleshoot complex issues and enhance technological...

Mississauga, ONIn-Person

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$97K *

Join a dynamic team to manage procurement and contract activities, ensuring compliance and efficiency. Collaborate with stakeholders to enhance processes and support informed decision-making in a hybr...

Etobicoke, ONIn-Person

3 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Join a team that's dedicated to enhancing technology services for our university community. Oversee Desktop Support and Student Technology Centers, ensuring exceptional service and operational excelle...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$140K - $225K *

Drive the analysis and delivery of compliance technology solutions, ensuring effective trade and communications surveillance. Collaborate with stakeholders to meet regulatory obligations and enhance r...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $135K *

Drive impactful mortgage analysis through collaboration with cross-functional teams. Leverage industry expertise to optimize integrations, enhance product functionality, and document processes for tra...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$92K - $110K *

Deliver strategic leadership and operational oversight to enhance decision-making processes within the Veterans Health Administration's EHRM, ensuring effective collaboration and communication across...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Healthcare

$75K - $90K *

Deliver essential support in clinical applications, enhancing EMR systems while collaborating with diverse healthcare teams to optimize patient care delivery and resolve issues effectively...

Vaughan, ONIn-Person

4 weeks ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$85K - $100K *

Drive operational excellence by collaborating with cross-functional teams to identify priorities and deliver scalable technology solutions that enhance manufacturing systems and processes across produ...

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K *

Elevate your career by leading system testing for cloud applications. Collaborate with cross-functional teams to design and execute test strategies, ensuring quality and compliance in AWS environments...

1 week ago

  •   8 - 10 years exp.  •   Staffing

$85K - $90K *

Transform data into actionable insights as a Senior Programmer Analyst, driving enterprise reporting and analytics through Snowflake and Qlik. Collaborate with teams to enhance data accessibility and...

1 week ago

  •   8 - 10 years exp.  •   Staffing

$80K - $95K *

Engineer innovative IT solutions by managing system configurations, evaluating current technologies, and planning upgrades to enhance performance and scalability. Collaborate with teams to ensure syst...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$80K - $95K *

Lead a global HR support team to enhance HRIS functionality, resolve complex issues, and drive process improvements. Collaborate with cross-functional partners to ensure data integrity and deliver exc...

Today

  •   5 - 7 years exp.  •   Energy & Utilities

$88K - $108K *

Empower the stability of critical systems by resolving complex IT and OT issues, collaborating with diverse teams, and maintaining operational continuity in a 24x7 environment as the final escalation...

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$88K - $108K *

Elevate IT reliability by expertly managing complex incidents across IT and OT systems. Serve as the key escalation point during business hours, ensuring efficient resolution and seamless collaboratio...

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $135K *

Empower your career as you manage and enhance IT systems, ensuring optimal performance and security. Collaborate with teams to troubleshoot, maintain, and support diverse technologies, guiding day-to...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $135K *

Unlock your potential by supporting and optimizing IT systems infrastructure, overseeing operations and problem resolution across various platforms, and ensuring high performance in a dynamic and coll...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.