Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$80K - $95K *

Unlock potential by providing advanced network administration support, enhancing operational efficiency for critical Base Area Network infrastructure. Collaborate with teams to ensure robust network p...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Join a team that's dedicated to maintaining the stability and performance of critical applications. Collaborate with cross-functional teams to enhance operational readiness and drive improvements in a...

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $95K *

Advance your career by providing hands-on IT support, resolving escalated issues, and managing devices in a dynamic environment. Collaborate with a growing team to enhance productivity and streamline...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$94K - $141K *

Unlock potential by becoming a vital contributor to our applications support team. Leverage your expertise to enhance app efficiency, lead projects, and drive operational excellence while collaboratin...

Mississauga, ONIn-Person

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $100K *

Elevate your career as an Application Analyst, driving impactful technology solutions across clinical and business applications. Collaborate with diverse teams to enhance healthcare delivery and suppo...

1 week ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$67K - $100K *

Join a dynamic team as a Technical Analyst I, where you'll support technology at revenue-generating locations, ensuring system integrity, managing infrastructure, and enhancing client satisfaction thr...

Yesterday

  •   Less than 5 years exp.  •   Transportation

$67K - $100K *

Partner with us to enhance technology solutions at revenue-generating locations. As a key contributor, you'll manage infrastructure, support clients, and ensure seamless service delivery while collabo...

Yesterday

  •   Less than 5 years exp.  •   Transportation

$82K - $122K *

Elevate your career by designing and supporting enterprise IT systems, enhancing operational efficiency, and collaborating with teams to automate processes. Bring your expertise to a dynamic environme...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$66K - $106K *

Support and enhance user experience by providing expert Tier II technical assistance for hardware, software, and network issues, ensuring efficient operations and high customer satisfaction in a dynam...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$81K - $115K *

Drive transformation by gathering system requirements to enhance marketing tools. Collaborate with stakeholders to improve processes, automation, and customer interactions, ensuring a more user-friend...

Toronto, ONIn-Person

Reposted 3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Champion the continuous threat exposure management program, executing discovery, validation, and remediation cycles across corporate and manufacturing environments to enhance security posture and miti...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$124K - $171K *

Drive customer success by managing software expectations and collaborating with engineering teams to solve complex issues and enhance product quality. Engage with customers to develop training and rea...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$98K - $125K *

Innovate and optimize maintenance practices by leading troubleshooting efforts, conducting predictive technology analysis, and enhancing equipment reliability through technical expertise and collabora...

1 month ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Engage in proactive security operations, compliance, and incident response. Collaborate with clinical and compliance teams to identify vulnerabilities and enhance security across all systems, ensuring...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$78K - $156K *

Lead the charge in Epic application management, ensuring seamless change control and system stability. Collaborate with cross-functional teams to enhance cancer diagnostics through innovative technolo...

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Join a team that's dedicated to safeguarding enterprise technology and operations. As an IT Security Analyst, you'll assess risks, respond to incidents, and implement security strategies to protect ag...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Join a team that's dedicated to safeguarding enterprise technology and operations. As an IT Security Analyst, you'll conduct risk assessments, manage security incidents, and implement robust cybersecu...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Transform the cybersecurity landscape by safeguarding enterprise technology and operations. Lead risk assessments, incident response, and security strategy implementation to protect against evolving t...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$75K - $127K *

Join a team that's dedicated to safeguarding national security through innovative cybersecurity solutions. Leverage your expertise in Risk Management Framework (RMF) to enhance system security and com...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Elevate your career by contributing to cutting-edge HPC systems, focusing on Linux environments and advanced networking. Collaborate with a dynamic team to troubleshoot and optimize high-performance c...

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$70K - $150K *

Drive the efficiency of network infrastructure by maintaining, troubleshooting, and supporting systems. Ensure optimal performance and reliability while providing technical support and leading inciden...

Barrie, ONIn-Person

4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$70K - $150K *

Drive the efficiency of our network infrastructure by maintaining, troubleshooting, and supporting systems. Collaborate with teams to ensure optimal performance, security, and reliability, while leadi...

Toronto, ONIn-Person

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $110K *

Unlock potential by managing and supporting IT systems in academic research. Collaborate with faculty and staff to ensure reliable, secure technology solutions that enhance research capabilities and c...

Today

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $145K *

Lead the charge in enterprise systems engineering, focusing on identity management, Windows Server, and cloud platforms. Drive automation and Tier 3 troubleshooting in a hybrid environment, delivering...

1 week ago

  •   11 - 15 years exp.  •   Staffing

$90K - $105K *

Manage and maintain local area network systems, ensuring stability and user support. Oversee hardware and software installations, coordinate maintenance, and provide training to users while documentin...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.