Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
Senior IT Business Analyst - HR Technology
$95K - $115K *
Join a team that's transforming HR technology by bridging the gap between IT and HR. As a Senior IT Business Analyst, you'll lead initiatives that enhance HR processes, ensuring compliance and driving...
1 week ago
Technical Staff, Network Architect
$150K - $180K *
Transform the future of AI infrastructure by leading network architecture design, optimizing performance, and collaborating with partners to deliver cutting-edge solutions that drive innovation in dat...
Today
Technical Staff, Network Architect
$160K - $190K *
Join a team that's driving innovation in AI infrastructure, optimizing network architecture for large-scale applications. Collaborate with industry leaders to enhance performance and deliver cutting-e...
Today
$62K - $99K *
Engage in evaluating technology controls and processes to identify risks, enhance governance, and protect assets. Collaborate across teams to assess cybersecurity risks and provide actionable recommen...
Reposted 5 days ago
$62K - $99K *
Join a team that's dedicated to enhancing technology governance by evaluating IT controls, identifying risks, and providing actionable recommendations to strengthen the control environment across the...
Reposted 5 days ago
$62K - $99K *
Support organizational governance by evaluating IT controls and cybersecurity risks. Collaborate with cross-functional teams to enhance technology processes, identify improvements, and provide actiona...
Reposted 5 days ago
$62K - $99K *
Elevate technology governance by assessing IT controls and cybersecurity risks. Collaborate across teams to identify improvements, strengthen controls, and protect assets through effective audits and...
Reposted 5 days ago
$62K - $141K *
Join a team that's dedicated to providing mission support for Navy clients. Leverage your expertise in planning, budgeting, and execution to analyze strategies and track metrics, ensuring effective go...
2 weeks ago
$105K - $115K *
Unlock insights by evaluating processes and technology to enhance operations. Collaborate with stakeholders to analyze data, develop reports, and support strategic initiatives for a key government age...
2 days ago
$90K - $110K *
Empower impactful data-driven transformations by bridging business needs with technical solutions to enhance collaboration and support Agile initiatives across teams, ensuring seamless project deliver...
Reposted 3 weeks ago
Application Deployment Engineer
$110K - $130K *
Transform application deployment by collaborating with teams to streamline processes, enhance automation, and ensure high-quality releases across environments while mentoring junior members and drivin...
6 days ago
$100K - $120K *
Optimize your career by solving complex technical challenges in a hands-on role. Collaborate closely with clients and teams, implementing IT solutions and ensuring optimal performance in a dynamic, hi...
4 weeks ago
$86K - $198K *
Optimize software testing processes by collaborating with developers and users to ensure product integrity. Automate security and performance testing while enhancing your skills in cloud development a...
Today
$86K - $198K *
Join a team that's shaping the future of software testing by automating security and performance evaluations. Collaborate with developers and users to enhance cloud-based systems while expanding your...
Today
Business Analyst (ITSM Platform Requirements)
$72K - $111K *
Advance IT capabilities by analyzing requirements, collaborating with stakeholders, and enhancing ITSM platform development for a Department of War agency. Impact decision-making with your analytical...
3 weeks ago
Business Analyst (ITSM Platform Requirements)
$72K - $111K *
Drive impact by analyzing ITSM platform requirements, collaborating with stakeholders to develop solutions, and supporting the ITCR process, ensuring efficient delivery of enterprise IT customer suppo...
3 weeks ago
Business Analyst (ITSM Platform Requirements)
$72K - $111K *
Elevate your career as you analyze and document ITSM platform requirements, bridging communication between stakeholders and development teams while facilitating essential IT capabilities for a major g...
3 weeks ago
EXPLOITATION ANALYST (Levels I-IV)
$120K - $260K *
Shape the future of national security by leveraging your SIGINT/CYBER analysis skills. Collaborate with a dynamic team to develop exploitation plans and insights that enhance mission effectiveness and...
Today
EXPLOITATION ANALYST (Levels I-IV)
$120K - $260K *
Champion national security by leveraging your SIGINT/CYBER analysis skills to develop and execute exploitation plans. Collaborate with a diverse team to enhance mission effectiveness and share critica...
Today
$89K - $101K *
Champion strategic financial modeling and market analysis to drive autonomous mobility initiatives, supporting large-scale deployments and investment decisions while collaborating across teams in a dy...
3 days ago
$95K - $115K *
Champion the growth of Field Service Engineering by bridging technical expertise and operational needs, ensuring successful project delivery and support for diverse industry partners in a dynamic, hig...
Yesterday
$88K - $105K *
Engage as a Field Service Engineer, supporting integration and testing of advanced subsystems. Collaborate with teams and customers to troubleshoot and enhance product performance while ensuring timel...
1 week ago
$88K - $105K *
Champion the integration and testing of advanced subsystems, collaborating with customers and engineering teams to ensure successful deployment and performance evaluation in dynamic environments. Trav...
1 week ago
$88K - $105K *
Join us to support the integration and testing of advanced subsystems, collaborating with customers and engineering teams to ensure successful deployment and performance evaluation in dynamic environm...
1 week ago
480 - Administration - Senior IT Systems Engineer
$110K - $130K *
Shape the future of IT by leading a dynamic team, resolving complex technical issues, and driving innovative solutions across multiple sites while enhancing security and efficiency in a growing indepe...
Reposted 1 week ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.