Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$110K - $130K *

Join a team that's dedicated to enhancing technology support for high-profile events. Drive reliable operation of AV systems, manage complex tech inquiries, and improve user experiences through innova...

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$88K - $105K *

Transform manufacturing operations by ensuring reliable IT systems and secure infrastructure. Collaborate with stakeholders to implement technology solutions that enhance efficiency and compliance in...

Today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$62K - $103K *

Transform your career by leading strategic sourcing initiatives for technology solutions. Collaborate with cross-functional teams to negotiate contracts, manage vendor relationships, and optimize tech...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$62K - $103K *

Drive strategic sourcing initiatives to optimize technology procurement, ensuring competitive pricing and compliance. Collaborate with cross-functional teams to manage vendor relationships and mitigat...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$62K - $103K *

Drive strategic sourcing initiatives by managing technology supplier agreements, optimizing spend, and ensuring compliance. Collaborate with cross-functional teams to negotiate favorable terms and mit...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$62K - $103K *

Unlock value by managing technology supplier agreements, driving procurement strategies, and ensuring compliance with risk management standards. Collaborate with cross-functional teams to optimize tec...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$62K - $103K *

Optimize technology procurement processes by managing supplier agreements, negotiating contracts, and collaborating with cross-functional teams to ensure compliance and cost efficiency while driving s...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$62K - $103K *

Lead the charge in strategic sourcing and procurement of technology solutions, ensuring optimal vendor selection, contract negotiation, and compliance with risk management standards to drive cost effi...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$62K - $103K *

Advance procurement strategies by managing technology supplier agreements, negotiating terms, and optimizing spend. Collaborate with cross-functional teams to ensure compliance and drive cost-effectiv...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$62K - $103K *

Drive strategic sourcing initiatives by collaborating with cross-functional teams to optimize technology procurement, negotiate contracts, and manage vendor relationships, ensuring compliance and cost...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$62K - $103K *

Partner with us to drive strategic sourcing initiatives, negotiate technology contracts, and manage vendor relationships, ensuring optimal technology spend and compliance with risk management standard...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$90K - $110K *

Tackle user interviews and documentation for software development, ensuring alignment between stakeholders and development teams to achieve optimal system outcomes. Utilize analytical skills to priori...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Champion the Maximo Asset Management solution by supporting, enhancing, and maintaining its functionalities. Engage with users to optimize asset lifecycle processes, ensuring efficient work management...

4 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$90K - $110K *

Champion the Maximo Asset Management solution by supporting, implementing, and enhancing its functionalities. Drive improvements in asset lifecycle management, work processes, and user support to opti...

4 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$74K - $90K *

Lead the charge in delivering IT support for system operations, ensuring efficient resolution of end-user issues while collaborating with cross-functional teams to meet performance goals. Engage in ha...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$73K - $90K *

Join a dynamic IT team as a senior help desk member, providing escalated support, managing service levels, and enhancing user experience through effective IT service management and mentoring of junior...

Surrey, BCIn-Person

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $130K *

Join a dynamic team to provide technical expertise in C2 systems, ensuring optimal performance and security. Oversee system administration, virtualization, and disaster recovery while collaborating wi...

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Join the Wireless Connectivity Solutions team to design, implement, and maintain Cisco wireless networks while driving innovative solutions and collaborating with diverse stakeholders across various p...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$87K - $108K *

Champion customer success by providing expert technical support for bioprocessing products. Collaborate with teams to troubleshoot issues, enhance product knowledge, and ensure a positive experience f...

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$87K - $108K *

Champion customer success by providing expert technical support for bioprocessing products. Collaborate with teams to troubleshoot issues, enhance documentation, and drive resolutions, ensuring a seam...

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$87K - $108K *

Empower customer success by providing expert technical support for bioprocessing products. Collaborate with teams to troubleshoot issues, enhance product knowledge, and ensure a positive experience fo...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Join a dynamic team as you bridge business needs and technology, ensuring solutions meet quality standards. Utilize your analytical skills in a fast-paced environment throughout the software developme...

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$67K - $96K *

Champion the use of our Learning Management System by providing expert technical support and training to faculty and staff, ensuring effective utilization of tools and enhancing the educational experi...

London, ONIn-Person

4 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$95K - $105K *

Drive operational excellence as an Operations Analyst, balancing compliance and user experience. Leverage AI tools to analyze data, identify fraud patterns, and suggest process improvements while coll...

CanadaRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $90K *

Champion complex technical solutions in a dynamic Microsoft cloud environment. Drive support strategies and enhancements while mentoring teams, managing incidents, and enhancing user experiences for a...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.