Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$100K - $120K *

Empower enterprise clients by resolving complex production issues and optimizing ICE Mortgage Technology solutions. Leverage Encompass expertise to enhance workflows, ensure compliance, and drive stra...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$73K - $110K *

Empower your career by providing essential IT support to enhance office operations. Collaborate with teams to troubleshoot technical issues, ensuring seamless functionality of all IT systems and equip...

2 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$79K - $194K *

Champion the standardization of financial posting logic across Oracle EBS, ensuring compliance and audit readiness. Collaborate with cross-functional teams to enhance federal financial processes and s...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$95K - $115K *

Unlock potential by driving AI initiatives across teams, enhancing productivity through evaluation, training, and adoption of innovative AI solutions while ensuring alignment with business needs and r...

2 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$95K - $115K *

Transform your career by empowering teams to harness AI solutions that enhance productivity. As a key analyst, you'll bridge technology and business, driving adoption through training and support whil...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$87K - $136K *

Advance your career by leading the design and implementation of complex SAP solutions. Collaborate with diverse stakeholders to ensure enterprise systems align with business objectives while maintaini...

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$100K - $120K *

Partner with us to enhance systems solutions, bridging user needs and IT expertise. You'll evaluate requirements, guide development, and strengthen communication, driving successful implementations in...

4 weeks ago

  •   8 - 10 years exp.  •   Staffing

$100K - $120K *

Help us optimize system solutions by analyzing user needs, documenting requirements, and bridging the gap between IT and business. You will play a key role in driving system development and implementa...

Washington, DCRemote

4 weeks ago

  •   8 - 10 years exp.  •   Staffing

$108K - $148K *

Join us to drive innovative semiconductor processes from concept to qualification. Collaborate with customers and R&D teams, troubleshoot complex issues, and analyze data to enhance manufacturing effi...

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$108K - $148K *

Join a team that's shaping the future of semiconductor manufacturing by providing critical support throughout product lifecycles. Engage with customers and R&D to optimize processes, troubleshoot comp...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$108K - $148K *

Champion innovative processes by guiding semiconductor products through their lifecycle, delivering essential support, troubleshooting complex issues, and optimizing performance with cutting-edge tech...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$108K - $148K *

Transform complex processes through hands-on support, driving innovations in semiconductor manufacturing. Collaborate with clients and internal teams to resolve intricate challenges while enhancing sy...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $115K *

Join a team that's transforming business needs into innovative Workday solutions. Collaborate with cross-functional stakeholders to gather, document, and implement requirements effectively, ensuring p...

Toronto, ONIn-Person

Reposted 4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$62K - $103K *

Join our dynamic Talent Acquisition team to drive full life-cycle recruitment, partnering with leaders to source top technical talent and support strategic business initiatives through innovative sour...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $135K *

Explore opportunities to transform data into actionable insights, supporting decision-making through analysis, reporting, and visualization. Collaborate with stakeholders to enhance program performanc...

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$170K - $210K *

Unlock your potential by leveraging your technical expertise to enhance national security. Collaborate with military and industry partners to optimize SIGINT missions and develop innovative solutions...

Yesterday

  •   8 - 10 years exp.  •   Aerospace & Defense

$170K - $210K *

Drive impactful solutions by leveraging your technical expertise in SIGINT and telecommunications. Collaborate with military and government partners to optimize collection resources and enhance nation...

Yesterday

  •   8 - 10 years exp.  •   Aerospace & Defense

$120K - $175K *

Empower our Support team by analyzing metrics, enhancing AI tools, and driving operational excellence. Collaborate with cross-functional teams to optimize processes and improve customer experience thr...

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $127K *

Join a dynamic team to support and enhance a large-scale communications system. Leverage your technical expertise in Linux systems, networking, and troubleshooting to ensure seamless operations and cu...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $199K *

Lead the charge in optimizing financial management tools, collaborating with business stakeholders to design and implement technical solutions that enhance efficiency and support critical applications...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$77K - $176K *

Drive environmental compliance and innovative solutions throughout project lifecycles. Collaborate with experts and manage complex assessments while mentoring team members to ensure adherence to regul...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$131K - $180K *

Drive customer satisfaction as an Escalation Manager, overseeing technical support for high-value accounts. Collaborate with teams to resolve issues, advocate for clients, and enhance service delivery...

Ontario, CARemote

3 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$70K - $95K *

Accelerate progress at resolving software application issues while providing customer support and analysis. Collaborate with field engineers to enhance product knowledge and ensure effective software...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$112K - $257K *

Join a dynamic team to leverage your naval aviation expertise in combat systems analysis, supporting the development and integration of advanced naval aviation systems to enhance mission readiness and...

6 days ago

  •   11 - 15 years exp.  •   Business Services

$80K - $95K *

Seeking a mission-driven Tier II/III Systems Administrator to provide advanced IT support for Windows/Linux environments, ensuring reliable operations for space research systems while collaborating wi...

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.