Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$80K - $100K *

Champion seamless IT support as you empower a global workforce. Take charge of troubleshooting, user onboarding, and device management while enhancing employee experiences with cutting-edge technologi...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Lead and empower cross-functional teams to optimize application support and enhance healthcare operations. Drive high-quality outcomes through expert analysis, project management, and effective commun...

3 days ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$73K - $95K *

Elevate the end-user technology experience by leading IT support initiatives, mentoring analysts, and driving automation. Collaborate across teams to enhance operational excellence and modernize workp...

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$72K - $149K *

Execute critical support for escalated issues in Momentum Financials, managing ticket lifecycles and collaborating with teams to resolve complex problems while ensuring clear documentation and communi...

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Unlock potential by solving complex technical issues in healthcare IT, collaborating with global teams to enhance reliability and customer satisfaction while driving continuous improvement and proacti...

Waterloo, ONIn-Person

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $175K *

Partner with us to ensure the stability and performance of critical post-trade technology applications, managing production environments and collaborating with stakeholders to enhance operational effi...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $110K *

Solve complex production challenges and ensure system stability as a key technical support resource. Collaborate cross-functionally to enhance customer satisfaction through effective incident manageme...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Lead a dynamic Service Desk team to enhance IT support operations, drive service excellence, and foster a culture of continuous improvement while managing critical incidents and strategic initiatives...

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$76K - $97K *

Join a team that ensures optimal equipment performance through expert maintenance, troubleshooting, and process improvements. Collaborate on advanced control systems while mentoring junior technicians...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$72K - $87K *

Lead the charge in data center infrastructure projects by executing advanced installations and quality assurance processes, mentoring junior technicians, and ensuring adherence to engineered drawings...

Reposted today

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$88K - $125K *

Join us to lead the US Enterprise Support Center by managing daily operations, ensuring high-quality IT service delivery, coaching staff, and driving improvements for exceptional customer experiences...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$88K - $125K *

Drive a customer-focused service culture and lead the US Enterprise Support Center. Oversee daily operations, coaching staff, and ensuring performance metrics are met while enhancing support processes...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $95K *

Grow your career with a dynamic team focused on application support and development. Collaborate with business partners to enhance software solutions, troubleshoot issues, and ensure operational excel...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Transform application support by analyzing systems, resolving incidents, and collaborating with teams to enhance operational efficiency and mitigate risks, ensuring seamless software performance in da...

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $114K *

Unlock potential by applying technical expertise to solve complex problems, collaborating across teams, and developing event-driven applications. Engage in project work that enhances system efficiency...

Ohio, USRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$97K - $113K *

Empower transformation initiatives by collaborating with stakeholders to analyze and translate business needs into actionable requirements, ensuring solutions align with operational workflows and safe...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$80K - $95K *

Champion reliable end-user support by coordinating a distributed IT team, ensuring timely service delivery, and resolving complex technical issues across multiple locations...

1 week ago

  •   5 - 7 years exp.  •   Food & Beverages

$80K - $95K *

Transform your career by providing 24x7 support for global AIX systems. Collaborate with a dynamic team to ensure operational excellence and stability while developing skills in new technologies and t...

Toronto, ONIn-Person

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $90K *

Optimize technical support processes by bridging customer needs with engineering solutions, managing complex escalations, and delivering custom SQL and API resolutions to enhance customer satisfaction...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$107K - $133K *

Elevate your career by leading ServiceNow solutions, ensuring technical excellence and scalability while guiding a team through end-to-end project delivery and stakeholder collaboration...

Toronto, ONIn-Person

2 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$85K - $105K *

Join a team that's dedicated to delivering exceptional IT support. In this hybrid role, you'll provide onsite and remote assistance to clients, ensuring seamless communication and high-quality service...

Today

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Lead the development and support of complex business applications, ensuring high-quality coding, testing, and documentation while collaborating with IT teams to optimize system performance and drive c...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$111K - $139K *

Drive innovation in IT service management by analyzing complex issues, recommending AI solutions, and enhancing processes. Collaborate with cross-functional teams to optimize service delivery and auto...

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$111K - $139K *

Champion innovation in IT service management by leveraging AI solutions to enhance processes, drive automation, and improve customer satisfaction. Collaborate with cross-functional teams to deliver im...

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$111K - $139K *

Transform IT service management by leveraging AI solutions to enhance processes, drive innovation, and deliver exceptional service. Collaborate with cross-functional teams to identify opportunities fo...

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.