Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$78K - $113K *

Join us to enhance scientific automation as a Field Service Engineer, providing installation, maintenance, and support for advanced instrumentation. Collaborate with teams to ensure optimal performanc...

California, USRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Lead the charge in defining and governing the architecture for ERP modernization, ensuring scalability and sustainability across Consumer Packaging systems while collaborating with cross-functional te...

Georgia, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$75K - $158K *

Empower the future of government software as an Oracle EBS UMX Functional Analyst. Collaborate cross-functionally to enhance user management solutions and deliver efficient implementations in a vibran...

United StatesRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $160K *

Unlock the potential of enterprise systems by leading the design and architecture of innovative Java full-stack solutions integrated with AI. Collaborate with clients to translate technical constraint...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Unlock the potential of our customers as you deliver seamless onboarding experiences. Collaborate across teams to drive user adoption and maximize ROI quickly. Shape the product roadmap while cultivat...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$77K - $92K *

Collaborate with cross-functional teams to develop innovative healthcare analytics applications, ensuring high-quality solutions that drive performance and value for clients in a dynamic, fast-paced e...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$110K - $120K *

Lead the charge in driving growth and performance of Cloud Technical Account Management, overseeing a team to enhance service delivery, manage financial metrics, and partner with sales for customer su...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$129K - $253K *

Champion automation excellence by leading a team to design and implement robust automation strategies, ensuring reliability and security across systems while driving innovation in cloud and applicatio...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$59K - $111K *

Lead the proposal management process by developing bid strategies, ensuring compliance with regulations, and coordinating data collection to deliver comprehensive proposals that meet technical and cos...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Aerospace & Defense

$162K - $212K *

Bring your expertise to our Trade Surveillance team as you develop and enhance detection models to combat market abuse, ensuring integrity in trading partnerships and delivering precise, actionable in...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$75K - $115K *

Optimize project delivery by supporting automation and control systems from execution to closeout. Collaborate with cross-functional teams to ensure quality, budget, and schedule adherence while devel...

Reno, NVRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $110K *

Engage in the successful delivery of automation projects, supporting execution through commissioning. Collaborate with cross-functional teams to ensure quality, budget, and schedule adherence while de...

Muskogee, OKRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$177K - $301K *

Develop and lead strategic client growth initiatives, fostering executive relationships and aligning teams to drive long-term value, retention, and measurable outcomes across a portfolio of enterprise...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$125K - $140K *

Help us scale and enhance support operations in telehealth by leading managers, optimizing workflows, and integrating technology to improve customer experience while maintaining quality and compliance...

RemoteRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Explore innovative strategies for organizational change management, driving successful project transitions and integrating emerging technologies while ensuring effective communication and collaboratio...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$170K - $190K *

Champion innovative technical solutions as you lead the architecture and implementation on cutting-edge projects. Collaborate with clients and cross-functional teams to ensure successful delivery and...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$95K - $158K *

Champion high-availability database platforms, driving automation and cloud modernization. Collaborate with engineering teams to enhance reliability and performance across hybrid environments, ensurin...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$87K - $111K *

Unlock potential by transforming data into actionable insights for product decisions. Collaborate with cross-functional teams to analyze trends, optimize processes, and drive growth in HSA products, w...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $147K *

Shape your career by leading data integration initiatives that drive enterprise-wide consistency and governance. Collaborate with stakeholders to deliver trusted, scalable data products while ensuring...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Healthcare

$110K - $130K *

Shape the future of endpoint management by overseeing timely delivery of equipment, ensuring operational stability, and enhancing user satisfaction through effective personnel management and technical...

United StatesRemote

Reposted today

  •   5 - 7 years exp.  •   Real Estate & Construction

$89K - $148K *

Explore your potential as you manage AWS environments, support cloud operations, and enhance developer tools. Collaborate with teams to ensure seamless infrastructure and contribute to mission-critica...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Lead the charge in database operations, ensuring optimal performance and security for mission-critical systems. Oversee a technical team while aligning with federal standards and integrating with deve...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$90K - $115K *

Lead the delivery of cybersecurity services for critical communications, overseeing network security, system protection, and threat management. Collaborate with internal teams while interfacing direct...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$103K - $197K *

Lead the charge in IT change governance for complex software releases, ensuring service availability and compliance. Collaborate with cross-functional teams to evaluate infrastructure dependencies and...

San Antonio, TXRemote

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Shape the future of laboratory informatics by leading technical delivery and customer engagements. Collaborate with cross-functional teams to optimize solutions, enhance customer experience, and drive...

RemoteRemote

4 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.