Motorola Solutions

Security Support Manager - New York City

Motorola Solutions • $90K — $115K *
US-Anywhere
+ 3 other locationsRemote
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3+ years experience in cybersecurity, service operations, or customer support services.
  • Deep understanding of cyber security principles, threat intelligence, and security monitoring.
  • Ability to conduct Secure Design Reviews and Threat Assessments.
  • Strong program management experience, especially in customer-facing roles.
  • Excellent communication skills for presenting complex topics.
  • Ability to develop relationships with customer Network Security teams.

Responsibilities

  • Create and update release plans for security updates.
  • Develop and oversee execution of security patches for Motorola Solutions equipment and third-party software.
  • Track security updates' impact on existing hardware.
  • Identify network vulnerabilities and monitor for abnormal activity.
  • Generate monthly Security Reports for customer Network Security representatives.
  • Maintain the Customer Hub portal with up-to-date security-related items.
  • Collaborate with internal teams and coordinate necessary resources for security-related operations.

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision coverage
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
Full Job Description

Department Overview
The North America Mission Critical Networks Services Organization is responsible for all aspects of sustainment of Government First Responder mission-critical communications, infrastructures and associated devices, including land mobile radio, E911, computer aided dispatch, and command center voice, video, and data technologies. Sustainment of these technologies includes network and security monitoring, product maintenance and repair, in-field outage response, preventative maintenance, and technology upgrade subscriptions. The services are delivered through an ecosystem of roles, including Security Support Managers, Customer Support Managers (CSM), System Managers, Field Service Delivery Specialists, and Field Service Technicians.
Job Description

The Security Support Manager (SSM) is responsible for coordinating the delivery of MSI’s cybersecurity services as contracted with specific customers in New York City.  MSI’s obligations span system security, security patches, authentication, and access control, critical threats, and change management.  Consequently, the SSM oversees the security operation of the network in collaboration with Motorola Solutions’ Security Operation Center (SOC) and the Threat Intelligence Team to provide the highest level of system protection and threat management.


This role is the primary Motorola Solutions interface to the customer Network Security Team.


Scope of Responsibilities:

  • Create, track, and update release plans for security updates.
  • Develop Methods of Procedure (MOP), plan/schedule, and oversee the execution of Motorola Solutions patches on the Motorola Solutions equipment covered under contract.
  • Develop MOPs, plan/schedule, and oversee the execution for third-party software patches as related to the third-party systems covered under the contract. This includes Microsoft, LINUX, Aviat, and Nokia.
  • Track the impact of security updates and patches on existing hardware.
  • Manage configuration of firewalls and logging servers.
  • Identify network vulnerabilities and abnormal activity.
  • Perform advanced behavioral analytics for internal data theft and extrication.
  • Ensure the Customer Hub portal is updated and current concerning security-related items.
  • Act as the primary interface to NY City Agencies Network Security Team.
  • Coordinate with the Field Service Operations Manager when resources are needed for work related to security.
  • Monthly generation of a Security Report and meeting with customer Network Security representatives.
  • Maintain and implement the MSI/Customer Security Escalation Process.
  • Collaborate with the System Manager on the status and management of day-to-day activities.

Additional Qualifications:

  • The candidate will be required to obtain Network + and Security + Certifications within the first year of employment with Motorola Solutions.
  • 3+ years of experience in a services business, displaying an understanding of the principles of service operations and customer support.
  • 3+ years of program management experience, including customer-facing experience.
  • Highly conversant in cyber security principles, including security patching, security monitoring activities, and threat intelligence concepts.
  • Drive and/or conduct Secure Design Reviews and Threat Assessments
  • Support the development of Risk Assessment and Mitigation Strategies
  • Vulnerability reporting and response communications
  • Support cybersecurity Incident Response and Crisis Management Processes/Activities
  • Maintain awareness of Cybersecurity industry and technology trends and drive these into the organization
  • Ability to develop relationships and collaborate with customer Network Security teams and MSI internal cybersecurity organizations
  • Experience directly working with end-user customers
  • Excellent communication skills and the ability to present complex topics to non-technical audiences
  • The ability to present confidently and persuasively to internal and external customers

Location/Travel:

  • Local travel is required for all planned network activities, including potential unplanned events and remediation efforts.
  • The Security Support Manager MUST live within a commutable distance of the 5 boroughs of New York City.
  • Travel percentage is less than 10%.

#LI-CC1


Target Base Salary Range: $90,000 - $115,000 USD


Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.


Basic Requirements
  • 3+ years experience in one of the following: LMR, RF Systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Cyber Security, Security Support, Public Safety, Engineering, Networking equipment or Military experience.
  • Must be able to obtain background clearance as required by government customers. 

Travel Requirements
Under 25%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans

  • Medical, Dental, Vision benefits

  • 401K with Company Match

  • 10 Paid Holidays

  • Generous Paid Time Off Packages

  • Employee Stock Purchase Plan

  • Paid Parental & Family Leave

  • and more!

About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Telecommunications & Hardware
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ
MSI
* Ladders Estimates

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