Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$101K - $135K *

Join a team that's shaping the future of healthcare technology by designing and enhancing our build and delivery infrastructure. Collaborate with architects and developers to implement best practices...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$75K - $90K *

Join a team that's dedicated to crafting clear, user-friendly documentation for digital healthcare applications. Collaborate with developers and experts to ensure accurate, accessible materials that e...

Baltimore, MDRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $140K *

Elevate client success by leading MSP program implementations from discovery to launch. Collaborate with cross-functional teams to ensure alignment with client objectives, manage risks, and drive proj...

Pennsylvania, USRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Elevate customer experiences by troubleshooting technical issues and collaborating with cross-functional teams. As a Technical Support Engineer, you'll manage customer inquiries, ensuring seamless int...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$76K - $83K *

Join a team that's passionate about technology and innovation. As an Associate Sales Solution Engineer, you'll collaborate with sales and technical teams to deliver compelling pre-sales solutions, ens...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in optimizing IT configuration management practices to enhance service lifecycle support, ensuring accuracy of configuration items and improving operational efficiency across enterpris...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Analyze aerial data processing to create precise deliverables while collaborating with project leads. Ensure accuracy, troubleshoot issues, and maintain quality in various markets, driving successful...

Raleigh, NCRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Empower accuracy in aerial data processing as you ensure reliable deliverables from LiDAR and imagery. Collaborate with stakeholders and lead quality control efforts to support project success and dri...

Overland Park, KSRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$122K - $174K *

Unlock your potential as you drive the deployment of cutting-edge networking solutions, ensuring exceptional service delivery and customer satisfaction through expert collaboration and proactive issue...

RemoteRemote

Reposted 4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Elevate your career by driving impactful sales strategies for consulting services across diverse sectors. Own the entire sales process, engage with customers, and develop tailored solutions that maxim...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$121K - $164K *

Champion a team of analysts to enhance enterprise infrastructure services, ensuring reliable support and operational excellence. Collaborate with cross-functional teams to align priorities and drive c...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$69K - $103K *

Join a dynamic team as you drive customer satisfaction through timely maintenance and support for advanced medical equipment, collaborating with experienced engineers to enhance your skills and contri...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$128K - $173K *

Lead the charge in modernizing mission-critical case management systems. Drive operational excellence in a 24/7 support team, ensuring incident response and production stability while fostering Agile...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$84K *

Accelerate progress at the forefront of eDiscovery sales, driving revenue growth through lead generation, client management, and strategic networking. Join a dynamic team focused on expanding business...

San Diego, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$120K - $130K *

Transform your career by designing and delivering complex full-stack solutions using Java, Spring Boot, and Angular. Collaborate with teams to enhance engineering quality and lead technical initiative...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$95K - $115K *

Drive innovative ServiceNow solutions in a dynamic, collaborative environment, ensuring effective development, integration, and deployment for government clients while enhancing platform capabilities...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $95K *

Help us enhance federal human capital operations through independent analysis, strategic recommendations, and effective program delivery. Collaborate on data-driven insights to improve efficiency and...

United StatesRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Transform the Canadian sales landscape by leading a dynamic team to drive growth, exceed revenue targets, and foster strategic partnerships, all while delivering exceptional cybersecurity solutions to...

Ontario, CARemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$89K - $148K *

Reimagine data integrity and performance through strategic testing of SAP systems. Collaborate with cross-functional teams to ensure seamless implementations, driving user acceptance and operational e...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$84K - $126K *

Elevate workforce capabilities by leading AI adoption strategies and training initiatives. Collaborate with stakeholders to design effective learning solutions that enhance operational efficiency and...

Torrance, CARemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Lead the charge in identifying and assessing cyber threats to bolster law enforcement and counterintelligence efforts. Collaborate with teams to develop threat signatures and implement incident respon...

Raleigh, NCRemote

4 weeks ago

  •   Less than 5 years exp.  •   Staffing

$75K - $158K *

Join a dynamic team to ensure the quality and compliance of Oracle HCM systems across federal agencies. Design and execute test strategies, automate testing processes, and validate integrations, ensur...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $189K *

Advance your career by ensuring quality and compliance for a federal HCM platform. Design and execute test strategies, manage automated testing, and validate performance within a SAFe Agile framework...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $125K *

Unlock the potential of HRIS by optimizing Workday for seamless operations. Collaborate with cross-functional teams to enhance user experience, manage data security, and drive digital transformation w...

California, USRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$93K - $150K *

Optimize infrastructure and CI/CD pipelines to empower engineering teams in delivering AI-powered products efficiently. Collaborate closely with product and data engineers, leading projects from incep...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.