Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$86K - $124K *

Join us to provide high-level technical support for applications and interfaces, enhancing IT tools across the health system. Engage in project management, systems design, and vendor coordination to d...

Morrisville, NCRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $110K *

Drive security compliance by managing Epic user access across multiple facilities, ensuring adherence to HIPAA and organizational standards while optimizing the onboarding and offboarding processes to...

North Carolina, USRemote

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Empower quality through engineering excellence and automation. Drive innovation by integrating automated testing into CI/CD pipelines, collaborating with teams to elevate software standards and preven...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$125K - $150K *

Champion digital transformation by leading delivery teams in Salesforce projects, ensuring excellence in project management, client relationships, and issue resolution while mentoring consultants and...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$106K - $147K *

Lead the charge in developing innovative software solutions by collaborating with cross-functional teams, shaping product roadmaps, and delivering high-quality user interfaces and APIs that enhance us...

Kentucky, USRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$70K - $110K *

Drive your career with a dynamic organization as you manage project finance, ensuring accurate financial reporting and compliance. Collaborate across teams to enhance contract effectiveness and suppor...

Mclean, VARemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$65K - $126K *

Join a team that's dedicated to optimizing mainframe network systems. Leverage your expertise in planning, installing, and maintaining software while ensuring system performance and reliability. Colla...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $169K *

Join a team that's dedicated to delivering high-quality software solutions. Lead and support agile delivery processes while forging strong relationships with clients and internal teams to ensure proje...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Join a dynamic team as you drive strategic account relationships in Digital Services, enhancing client experiences across key industries while leading modernization and digital transformation initiati...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $100K *

Join a team that's driving transformation through a global ERP initiative. Contribute to process improvement, collaborate with experts, and enhance user training while ensuring seamless integration an...

Atlanta, GARemote

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$120K - $140K *

Join a team that's driving growth through strategic territory management and complex sales cycles. Leverage your expertise in cybersecurity to acquire new customers and expand existing accounts while...

Chicago, ILRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$131K - $222K *

Shape the future of logistics by developing intelligent planning platforms that optimize freight movement. Collaborate with cross-functional teams to create scalable solutions that enhance supply chai...

Eden Prairie, MNRemote

4 days ago

  •   5 - 7 years exp.  •   Transportation

$120K - $145K *

Transform enterprise contact center solutions as a senior technical expert, focusing on design, implementation, and automation of Genesys Cloud CX. Collaborate with teams to enhance platform reliabili...

Oregon, USRemote

Yesterday

  •   5 - 7 years exp.  •   Staffing

$150K - $175K *

Join us to develop scalable full-stack applications using React, TypeScript, and Java. Collaborate across teams to enhance user experience and contribute to best practices in a cloud-native microservi...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $216K *

Champion the development of high-performance REST APIs, leading architectural decisions and mentoring engineers. Collaborate across teams to enhance system performance and establish best practices in...

Cambridge, ONRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Tackle system build, support, and maintenance for Epic Inpatient Orders. Engage in enhancing workflows and managing inpatient provider billing while participating in upgrade cycles and on-call support...

Nashville, TNRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$104K - $166K *

Join a team that's dedicated to enhancing cybersecurity operations by monitoring, analyzing, and responding to security incidents. Leverage your expertise to protect critical systems and mentor junior...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Aerospace & Defense

$110K - $130K *

Join a dynamic team where you'll engage customers, translate their needs into effective proposals, and collaborate on innovative solutions to drive success in the broadband service industry, enhancing...

Philadelphia, PARemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$80K - $95K *

Empower healthcare technology by enhancing clinical systems and integrations. Collaborate with IT and business stakeholders to optimize workflows, manage projects, and ensure system performance across...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$120K - $145K *

Reimagine data governance by shaping a robust framework that empowers teams to define, manage, and optimize data products with clear accountability, streamlined workflows, and effective collaboration...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$120K - $145K *

Join a team that's shaping the future of data technology, transforming businesses through strategic data solutions. Drive impactful projects, collaborate with industry leaders, and unlock data potenti...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Drive advanced support for traffic signal controller systems, ensuring reliable performance through troubleshooting and integration. Collaborate with teams to resolve issues and enhance operational ef...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$206K - $242K *

Transform external attack capabilities by developing scalable workflows and automating reconnaissance processes. Drive innovation in offensive security, mentor teammates, and contribute to a high-impa...

United StatesRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Drive the technical relationship with healthcare accounts, ensuring platform adoption, risk mitigation, and customer growth through proactive advisory and strategic planning. Collaborate with IT teams...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$135K - $160K *

Unlock growth by leading sales initiatives and driving new opportunities in Salesforce services. Collaborate with teams to develop strategic solutions, manage client relationships, and exceed revenue...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.