World Wide Technology

Solution Delivery Manager

World Wide Technology • $135K — $169K *
US-AnywhereRemote in United States
Technical Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or relevant combination of education and experience
  • 8+ years in a Delivery Manager role or similar
  • Deep knowledge of Agile frameworks (Scrum, Kanban, XP, SAFe)
  • Strong understanding of agile software development lifecycle
  • Servant leadership style fostering team success

Responsibilities

  • Cultivate relationships with customers and internal leaders
  • Ensure delivery teams meet quality and timeline goals
  • Oversee financial performance of engagements
  • Act as a trusted business consultant to clients
  • Translate user needs into IT product strategies
  • Implement agile engineering best practices
  • Identify and mitigate risks throughout projects

Benefits

  • Health (Medical, Dental, Vision) and Wellness programs
  • Competitive Pay with Profit Sharing
  • 401k Plan with Company Matching
  • Paid Time Off including parental and medical leave
  • Additional perks like pet insurance and employee discounts
Full Job Description
  • Bachelor's Degre or a combination of education, training and experience may be considered in lieu of a degree.
  • A minimum of 8 years' progressive experience in a Delivery Manager role or similar supporting application and software projects within a Professional Services and/or Managed Services environment
  • Deep knowledge of Agile and primary frameworks of Scrum, Kanban, XP, and SAFe.
  • Deep knowledge of the agile software development and delivery life cycle including product ownership, workflow management, lean, and overall systems thinking.
  • Servant Leadership: Motivated by other's success without seeking credit. Influences decisions through supportive leadership as opposed to management.
  • Pragmatism: Addresses problems or difficult situations by focusing on practical approaches. Operates successfully in the 'grey' area, demonstrating ownership and providing direction even if it leads to a less than ideal outcome.
  • Growth Mindset: Open to trying new things that you disagree with. Has the courage to give constructive feedback and embraces the approach of strong opinions weakly held.
  • Optimistic: Demonstrates a positive mental attitude. Operates from a place of having confidence in success rather than a fear of failure.
  • Strategic Mindset: Understands the whole system, optimizes for effectiveness over efficiency and helps others to see the big picture.
  • Trust/Integrity: Builds trust through honesty, reliability, and authenticity. Extends trust to others as a default. Adapts to change and is honest about mistakes. Takes a tough, principled approach even if it's unpopular.
  • Resiliency: Seeks to discover new ways of problem solving despite obstacles and setbacks through passion and perseverance.
  • Emotional Intelligence: Identifies and manages one's own emotions, as well as the emotions of others. Ability to de-escalate challenging situations and avoid operating in extremes.
  • Flexibility/Adaptability: Handles multiple demands, shifting priorities, and rapid change. Adapts strategies and tactics to fit fluid circumstances. Works collaboratively to get things done and owns accountability for the outcome.
  • Coaching mindset: Acknowledges people's strengths and accomplishments. Leveraging a foundation of trust, can identify areas for improvement and provide real-time feedback and coaching.
  • Change Agent: Recognizes the need for change and removes barriers. Promotes and supports new ways of doing work. Knows what can and can't control or influence and where to allocate time for each.
  • Communication: Listens well; seeks mutual understanding and welcomes the sharing of information fully. Fosters open communication and is receptive to bad news as well as good.
  • Conflict Management: Recognizes when conflict arises and applies strategies for engaging and diffusing. Works to reach a favorable outcome through coaching, healthy conflict, and leadership.
  • Negotiation: Utilizes experience, business, and leadership acumen to propose options in response to a request for the best possible outcome for all.
  • Consultancy: Viewed as a trusted senior advisor with clients. Demonstrates ability to understand business and technical requirements to drive successful delivery outcomes in response to project escalations.

Want to learn more about Infrastructure Services? Check us out on our platform: https://www.wwt.com/infrastructure-services

The well-being of WWT employees is essential. When it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
  • Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
  • Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
  • Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
  • Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits. For more information, see our US benefits website at wwt.com/us-benefits.

Job Responsibilities
  • Relationship Management: Cultivate business relationships with customers (from C-Suite to IT development leaders), as well as internal cross-services leaders within WWT.
  • Service Delivery Excellence: Ensure the effectiveness of delivery team(s) ability to build software solutions on time, within budget, and with high quality. Provide technical and business support, and be the escalation point for ANY issue related to our teams, our
  • engagements and our customer.
  • Financial Oversight: Own the creation and maintenance of an engagement's financial performance; including providing the necessary transparency to WWT and customer stakeholders, as well as Senior Leadership escalation when needed. Additionally, create the necessary change orders, invoices, etc.
  • Business Partnership & Consulting: Function as a trusted advisor regarding relevant markets, business strategies, and operating environments to customers.
  • Technology Advising & Consulting: Translate business and end-user needs into enterprise/IT product solutions and product strategy.
  • Agile Engineering Leadership: Deploy agile engineering best practices as appropriate through the software development lifecycle to ensure the team is focused on delivering the highest value scope, while maintaining a healthy work environment.
  • Risk Mitigation: Identify and quantify risk factors to facilitate the development and implementation of software solutions, as well as identify and implement the necessary mitigation strategies to remedy risks.
  • Negotiation & Influence: Engage in discussions to reach an agreement and create outcomes affection the actions, behaviors, and opinions of customers and delivery teams.
  • Business Growth: Grow the WWT Application Services business through continued displays of adding value to the customer. Ascertain additional staffing needs or business opportunities and gain an understanding of the customer environment, upcoming projects, and client initiatives that WWT might be able to assist with. Regularly relay this to Services Sales and Account Teams.
  • Communication: Manage the regular meetings and communications to ensure alignment and clarity amongst: cross-functional WWT teams, Account Managers, Services Sales, Performance Management, the larger App Services teams, Project Analysts, ATC, Architecture teams, etc

About World Wide Technology

World Wide Technology (WWT) is a technology solution provider that offers a wide range of services to businesses and organizations. The company was founded in 1990 and is headquartered in Maryland Heights, Missouri. WWT provides a variety of services, including consulting, design, integration, and managed services. The company has a strong focus on innovation and has been recognized for its efforts in this area. WWT has partnerships with many leading technology companies, including Cisco, Dell, and Microsoft. The company has a global presence, with offices in the United States, Europe, and Asia.
Learn more about World Wide Technology
Size
7,000 employees
Industry
Information Technology
Founded
1990
* Ladders Estimates

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