Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$110K - $150K *

Unlock insights by leading cost analysis and benchmarking for E&P operators. Collaborate with C-suite to diagnose cost drivers and deliver actionable recommendations, enhancing operational efficiency...

Austin, TXRemote

3 weeks ago

Ā  • Ā  Less than 5 years exp.Ā  • Ā  Energy & Utilities

$97K - $145K *

Empower operational excellence by managing day-to-day business functions, driving performance, and leading a high-performing team in the autonomous vehicle sector. Ensure compliance, foster innovation...

Detroit, MIRemote

3 weeks ago

Ā  • Ā  Less than 5 years exp.Ā  • Ā  Business Services

$64K - $133K *

Engage as a Senior Technical Support Specialist, providing expert assistance and resolving complex issues for internal and external customers while enhancing team effectiveness through training and kn...

Texas, USRemote

3 weeks ago

Ā  • Ā  5 - 7 years exp.Ā  • Ā  Finance & Insurance

$90K - $100K *

Join a team that's dedicated to ensuring sales compensation accuracy and integrity. You'll support deal desk operations and provide analytical insights, making a significant impact on revenue processe...

United StatesRemote

Yesterday

Ā  • Ā  Less than 5 years exp.Ā  • Ā  Enterprise Technology

$110K - $130K *

Drive successful data migration for Plant Maintenance in a global SAP S/4HANA Cloud implementation, ensuring data quality and alignment with governance standards while collaborating with cross-functio...

Plano, TXRemote

2 weeks ago

Ā  • Ā  5 - 7 years exp.Ā  • Ā  Enterprise Technology

$90K - $110K *

Elevate your career by owning key aspects of month-end close while optimizing AI-driven accounting operations. Collaborate with finance teams to enhance processes and support financial reporting in a...

United StatesRemote

Today

Ā  • Ā  Less than 5 years exp.Ā  • Ā  Information Technology

$110K - $130K *

Lead the charge in enhancing our court case management platform by diagnosing production issues and modernizing legacy components. Collaborate closely across teams to ensure system stability while inn...

Dallas, TXRemote

Reposted 4 weeks ago

Ā  • Ā  8 - 10 years exp.Ā  • Ā  Enterprise Technology

$200K *

Lead the charge in building and scaling AI Data Operations, transforming emerging opportunities into commercially viable solutions. Drive strategy, partnerships, and operational excellence to support...

United StatesRemote

2 weeks ago

Ā  • Ā  5 - 7 years exp.Ā  • Ā  Business Services

$95K - $115K *

Champion data-driven insights to enhance reliability assessments of North America's bulk power system. Collaborate with teams to analyze energy data, identify risks, and support the development of cri...

Washington DC, USRemote

1 week ago

Ā  • Ā  Less than 5 years exp.Ā  • Ā  Energy & Utilities

$80K - $95K *

Join a team that's dedicated to transforming healthcare data into actionable insights. This role involves analyzing complex datasets, collaborating with stakeholders, and delivering data-driven recomm...

United StatesRemote

2 weeks ago

Ā  • Ā  5 - 7 years exp.Ā  • Ā  Healthcare

$130K - $160K *

Inspire exceptional customer service as a hands-on leader, optimizing support processes and enhancing team performance. Drive measurable improvements in customer satisfaction and employee engagement t...

Oxnard, CARemote

Reposted 1 week ago

Ā  • Ā  Less than 5 years exp.Ā  • Ā  Enterprise Technology

$151K - $205K *

Elevate client success by driving technical innovation and transformation. Collaborate with cross-functional teams to develop strategic solutions, enhance client relationships, and execute multi-year...

United StatesRemote

2 weeks ago

Ā  • Ā  11 - 15 years exp.Ā  • Ā  Information Technology

$79K - $122K *

Empower a dynamic team by supervising Tier I Knowledge Center agents, managing performance, and optimizing user support processes. Drive operational excellence while enhancing efficiency, ensuring hig...

United StatesRemote

3 weeks ago

Ā  • Ā  8 - 10 years exp.Ā  • Ā  Enterprise Technology

$500K+*

Drive end-to-end delivery across technology streams, leading cross-functional teams to ensure alignment, transparency, and success in high-visibility projects. Collaborate with stakeholders and manage...

Edison, NJRemote

Reposted 3 days ago

Ā  • Ā  8 - 10 years exp.Ā  • Ā  Business Services

$91K - $169K *

Transform data into actionable insights to enhance member experiences. Collaborate with cross-functional teams to identify friction points and drive improvements through analytics, predictive modeling...

RemoteRemote

3 days ago

Ā  • Ā  5 - 7 years exp.Ā  • Ā  Finance & Insurance

$90K - $153K *

Lead the enhancement and administration of enterprise endpoint security technologies, collaborating with cross-functional teams to optimize security processes and improve detection capabilities in a g...

United StatesRemote

3 days ago

Ā  • Ā  Less than 5 years exp.Ā  • Ā  Finance & Insurance

$146K - $224K *

Drive impactful solutions for SLED customers by leveraging your technical expertise and sales acumen. Collaborate with teams to enhance customer engagement, deliver tailored demos, and ensure alignmen...

United StatesRemote

2 weeks ago

Ā  • Ā  5 - 7 years exp.Ā  • Ā  Information Technology

$106K - $147K *

Help us transform accessibility in our products by leading initiatives, building automated tests, and enabling teams to integrate accessibility checks seamlessly into their workflows, ensuring complia...

Kentucky, USRemote

2 days ago

Ā  • Ā  5 - 7 years exp.Ā  • Ā  Healthcare

$100K - $120K *

Drive new logo acquisition and revenue growth by managing the full sales cycle for assigned prospects, leveraging industry expertise and consultative selling to deliver tailored solutions and achieve...

United StatesRemote

3 weeks ago

Ā  • Ā  5 - 7 years exp.Ā  • Ā  Information Technology

$100K - $120K *

Drive new logo acquisition and revenue growth by managing the full sales cycle, leveraging industry expertise to align solutions with customer needs, and collaborating with internal teams for successf...

United StatesRemote

3 weeks ago

Ā  • Ā  5 - 7 years exp.Ā  • Ā  Information Technology

$120K - $145K *

Transform customer success in healthcare by guiding clients through automation and AI enhancements, leveraging your technical expertise and collaborative spirit to drive measurable business value and...

RemoteRemote

Reposted 4 weeks ago

Ā  • Ā  8 - 10 years exp.Ā  • Ā  Enterprise Technology

$90K - $120K *

Lead the charge in optimizing Workday integration solutions by designing, developing, and maintaining robust integrations that enhance data flow between various systems, ensuring seamless collaboratio...

CanadaRemote

1 month ago

Ā  • Ā  Less than 5 years exp.Ā  • Ā  Healthcare

$120K - $145K *

Innovate your career by leading SaaS modernization projects, enhancing delivery efficiency through AI and automation. Drive customer success by transforming legacy systems into scalable, sustainable s...

United StatesRemote

3 weeks ago

Ā  • Ā  8 - 10 years exp.Ā  • Ā  Information Technology

$72K - $130K *

Innovate business processes to enhance HEDISĀ® data reporting. Collaborate with cross-functional teams to monitor compliance, evaluate metrics, and drive interventions that support operational excellen...

Minnetonka, MNRemote

Reposted 1 week ago

Ā  • Ā  Less than 5 years exp.Ā  • Ā  Healthcare

$172K - $202K *

Innovate within identity and access management by providing expert insights and strategies to clients on best practices in identity governance, privileged access, and AI tools, enhancing cybersecurity...

RemoteRemote

Reposted 1 week ago

Ā  • Ā  11 - 15 years exp.Ā  • Ā  Business Services

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.