Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
Senior Analyst, Cost Optimization Services - 26389
$110K - $150K *
Unlock insights by leading cost analysis and benchmarking for E&P operators. Collaborate with C-suite to diagnose cost drivers and deliver actionable recommendations, enhancing operational efficiency...
3 weeks ago
$97K - $145K *
Empower operational excellence by managing day-to-day business functions, driving performance, and leading a high-performing team in the autonomous vehicle sector. Ensure compliance, foster innovation...
3 weeks ago
Sr. Technical Dealer Support Specialist
$64K - $133K *
Engage as a Senior Technical Support Specialist, providing expert assistance and resolving complex issues for internal and external customers while enhancing team effectiveness through training and kn...
3 weeks ago
$90K - $100K *
Join a team that's dedicated to ensuring sales compensation accuracy and integrity. You'll support deal desk operations and provide analytical insights, making a significant impact on revenue processe...
Yesterday
SAP PM Functional Consultant with Data Migration skills
$110K - $130K *
Drive successful data migration for Plant Maintenance in a global SAP S/4HANA Cloud implementation, ensuring data quality and alignment with governance standards while collaborating with cross-functio...
2 weeks ago
$90K - $110K *
Elevate your career by owning key aspects of month-end close while optimizing AI-driven accounting operations. Collaborate with finance teams to enhance processes and support financial reporting in a...
Today
Senior Java Software Engineer - Product Support (Remote)
$110K - $130K *
Lead the charge in enhancing our court case management platform by diagnosing production issues and modernizing legacy components. Collaborate closely across teams to ensure system stability while inn...
Reposted 4 weeks ago
$200K *
Lead the charge in building and scaling AI Data Operations, transforming emerging opportunities into commercially viable solutions. Drive strategy, partnerships, and operational excellence to support...
2 weeks ago
Senior Data Analyst, Reliability Assessment
$95K - $115K *
Champion data-driven insights to enhance reliability assessments of North America's bulk power system. Collaborate with teams to analyze energy data, identify risks, and support the development of cri...
1 week ago
Data Analyst (Databricks) REMOTE
$80K - $95K *
Join a team that's dedicated to transforming healthcare data into actionable insights. This role involves analyzing complex datasets, collaborating with stakeholders, and delivering data-driven recomm...
2 weeks ago
Microsoft Dynamics 365 Customer Support Manager
$130K - $160K *
Inspire exceptional customer service as a hands-on leader, optimizing support processes and enhancing team performance. Drive measurable improvements in customer satisfaction and employee engagement t...
Reposted 1 week ago
$151K - $205K *
Elevate client success by driving technical innovation and transformation. Collaborate with cross-functional teams to develop strategic solutions, enhance client relationships, and execute multi-year...
2 weeks ago
Knowledge Center Shift Supervisor
$79K - $122K *
Empower a dynamic team by supervising Tier I Knowledge Center agents, managing performance, and optimizing user support processes. Drive operational excellence while enhancing efficiency, ensuring hig...
3 weeks ago
$500K+*
Drive end-to-end delivery across technology streams, leading cross-functional teams to ensure alignment, transparency, and success in high-visibility projects. Collaborate with stakeholders and manage...
Reposted 3 days ago
Senior Member Experience Analyst
$91K - $169K *
Transform data into actionable insights to enhance member experiences. Collaborate with cross-functional teams to identify friction points and drive improvements through analytics, predictive modeling...
3 days ago
Product Engineer- Endpoint Security
$90K - $153K *
Lead the enhancement and administration of enterprise endpoint security technologies, collaborating with cross-functional teams to optimize security processes and improve detection capabilities in a g...
3 days ago
Senior Solution Engineer- SLED Southeast
$146K - $224K *
Drive impactful solutions for SLED customers by leveraging your technical expertise and sales acumen. Collaborate with teams to enhance customer engagement, deliver tailored demos, and ensure alignmen...
2 weeks ago
Senior Product Engineer, Accessibility
$106K - $147K *
Help us transform accessibility in our products by leading initiatives, building automated tests, and enabling teams to integrate accessibility checks seamlessly into their workflows, ensuring complia...
2 days ago
Business Development Executive
$100K - $120K *
Drive new logo acquisition and revenue growth by managing the full sales cycle for assigned prospects, leveraging industry expertise and consultative selling to deliver tailored solutions and achieve...
3 weeks ago
Business Development Executive
$100K - $120K *
Drive new logo acquisition and revenue growth by managing the full sales cycle, leveraging industry expertise to align solutions with customer needs, and collaborating with internal teams for successf...
3 weeks ago
Technical Account Manager - Healthcare
$120K - $145K *
Transform customer success in healthcare by guiding clients through automation and AI enhancements, leveraging your technical expertise and collaborative spirit to drive measurable business value and...
Reposted 4 weeks ago
Senior Workday Integration Analyst
$90K - $120K *
Lead the charge in optimizing Workday integration solutions by designing, developing, and maintaining robust integrations that enhance data flow between various systems, ensuring seamless collaboratio...
1 month ago
Senior Colleague Modernization Engineer
$120K - $145K *
Innovate your career by leading SaaS modernization projects, enhancing delivery efficiency through AI and automation. Drive customer success by transforming legacy systems into scalable, sustainable s...
3 weeks ago
Senior Business Process Analyst - Remote
$72K - $130K *
Innovate business processes to enhance HEDISĀ® data reporting. Collaborate with cross-functional teams to monitor compliance, evaluate metrics, and drive interventions that support operational excellen...
Reposted 1 week ago
Senior Director Analyst - Digital Workplace - Enterprise Application Architecture and Operations
$172K - $202K *
Innovate within identity and access management by providing expert insights and strategies to clients on best practices in identity governance, privileged access, and AI tools, enhancing cybersecurity...
Reposted 1 week ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.