Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$95K - $115K *

Join a team that's dedicated to enhancing application performance through expert Dynatrace monitoring. Collaborate with IT professionals to analyze, troubleshoot, and optimize application performance...

St. Louis, MORemote

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$80K - $95K *

Support the design and improvement of IT service management processes, ensuring effective service delivery and compliance. Collaborate with stakeholders to document, analyze, and enhance service manag...

Chicago, ILRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $120K *

Explore a pivotal role in leading complex analysis across systems, driving alignment among stakeholders, and enhancing technology solutions. Collaborate with diverse teams to translate business needs...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$125K - $150K *

Join a team that's dedicated to providing exceptional post-sales technical support for federal clients. You'll troubleshoot complex systems, collaborate with engineering teams, and ensure seamless ope...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Partner with us to enhance patient scheduling and access through Epic Cadence. Collaborate with clinical and operational teams to optimize workflows, manage provider templates, and improve overall pat...

Green Bay, WIRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Grow your career with a dynamic role in network administration, focusing on design, implementation, and security of network infrastructures while managing projects and enhancing operational performanc...

Vernon, BCRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Transportation

$93K - $155K *

Shape the future of application security by embedding robust practices within the software development lifecycle. Collaborate with developers to identify and remediate vulnerabilities in modern applic...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$110K - $130K *

Champion our IT infrastructure by automating identity and device management. In this dynamic role, you'll implement innovative security measures while ensuring operational efficiency in a cutting-edge...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Partner with us to bridge marketing and technology, defining business requirements and supporting data-driven campaigns across onboarding, lead generation, and product enrollment initiatives for optim...

Columbia, SCRemote

2 days ago

  •   Less than 5 years exp.  •   Staffing

$154K - $180K *

Unlock your potential as a strategic leader driving customer support excellence. Own high-impact programs, optimize processes, and collaborate with cross-functional teams to enhance customer experienc...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$95K - $110K *

Lead the charge in delivering exceptional field service support for imaging equipment. This role involves extensive travel, advanced troubleshooting, and mentoring junior engineers to ensure top-tier...

South Carolina, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Staffing

$160K - $200K *

Drive innovation by designing and developing scalable backend services, collaborating closely with engineering teams to enhance platform performance and reliability while mentoring junior developers a...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$100K - $135K *

Drive impactful mortgage analysis through collaboration with cross-functional teams. Leverage industry expertise to optimize integrations, enhance product functionality, and document processes for tra...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$92K - $110K *

Deliver strategic leadership and operational oversight to enhance decision-making processes within the Veterans Health Administration's EHRM, ensuring effective collaboration and communication across...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Healthcare

$87K - $119K *

Drive operational excellence by leading a Technical Support team, ensuring top-tier service delivery and SLA adherence while managing high-priority incidents and fostering cross-functional collaborati...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Champion continuous process improvement and organizational redesign, providing expert analysis and guidance to enhance business processes. Collaborate with cross-functional teams to implement effectiv...

Texas, USRemote

1 week ago

  •   15+ years exp.  •   Information Technology

$70K - $116K *

Empower your career by leading ServiceNow ITSM initiatives, enhancing workflows, and collaborating with diverse teams. Drive improvements to user support and organizational knowledge while utilizing y...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$83K - $125K *

Drive the operational health of mission-critical Appian environments, ensuring reliability and performance. Collaborate with cross-functional teams to manage configurations, deployments, and incident...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Join a dynamic team to enhance Epic HB Claims applications, driving innovative solutions and optimizing workflows. Collaborate with stakeholders to ensure successful implementation and provide expert...

San Antonio, TXRemote

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $136K *

Champion technical excellence by providing advanced support for VRV/VRF systems. Drive product adoption and customer satisfaction through training, troubleshooting, and strategic initiatives, while co...

Missouri, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Advance your career by providing expert E175 engineering support, analyzing technical problems, coordinating maintenance solutions, and delivering training to enhance operational excellence and client...

Dallas, TXRemote

4 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$75K - $90K *

Join a dynamic team to drive strategic initiatives, collaborating across functions to translate complex business needs into actionable strategies that enhance operational effectiveness and deliver mea...

Chattanooga, TNRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$124K - $145K *

Grow your career with a role that drives compliance and governance within Platform Engineering. As a Business Analyst, you'll monitor regulations, enhance processes, and collaborate across teams to el...

Charlotte, NCRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Lead the charge in performance measurement and service-level governance, analyzing data to enhance service quality and efficiency. Collaborate with stakeholders to develop actionable insights and main...

Chicago, ILRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$79K - $97K *

Join a team that's dedicated to optimizing HR operations through hands-on support of Dayforce HCM and iCIMS. Leverage your expertise in HRIS to enhance processes, troubleshoot issues, and drive compli...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Real Estate & Construction

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.