Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$60K - $142K *

Lead the design and development of innovative automation solutions across multiple platforms, enhancing client experiences and operational efficiency while driving technical direction and agile practi...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$110K - $130K *

Accelerate progress at the forefront of automation testing for Salesforce applications. Leverage your expertise with advanced tools and AI technologies while ensuring quality across the software devel...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Manage high-stakes incident responses, translating technical chaos into clear communication. Lead a team to ensure effective crisis execution while fostering a culture of calm and collaboration across...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $185K *

Drive the deployment of advanced observability solutions, ensuring optimal performance monitoring and compliance for federal missions. Mentor teams and analyze architectures to enhance system reliabil...

Washington DC, USRemote

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$80K - $95K *

Engage in high-impact IT operations management, driving ServiceNow and cloud environments. Collaborate with top talent to enhance service delivery, ensuring compliance and customer satisfaction while...

CanadaRemote

Yesterday

  •   Less than 5 years exp.  •   Information Technology

$162K - $180K *

Join a team that's redefining global operations for Remote Assistance, driving program launch and evolution across diverse AV partners. This role demands high autonomy and strategic decision-making to...

San Francisco, CARemote

6 days ago

  •   5 - 7 years exp.  •   Transportation

$108K - $130K *

Lead the charge in optimizing IT operations and security across multiple business units. Oversee service management, endpoint security, and compliance, ensuring seamless integration and support for a...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$92K - $179K *

Join our team to provide advanced application support for WMS and ERP systems, ensuring operational stability. Collaborate with cross-functional teams to troubleshoot, manage escalations, and improve...

Dallas, TXRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $130K *

Drive enterprise solution implementations by leading requirements analysis, designing scalable architectures, and delivering innovative solutions. Collaborate with teams to ensure quality and manage c...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$115K - $135K *

Innovate technology strategy and operations, leading a team to enhance product lifecycle and client solutions. Collaborate with executives to implement AI tools and ensure effective vendor management...

Greensboro, NCRemote

Today

  •   5 - 7 years exp.  •   Energy & Utilities

$97K - $121K *

Lead a dynamic IT help desk team, ensuring exceptional support and compliance with federal standards. Oversee operations, enhance customer satisfaction, and drive continuous improvement in technical s...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$200K - $230K *

Accelerate progress at a leading firm by driving sales strategies that enhance revenue enablement solutions for commercial accounts. Manage complex sales cycles, engage with C-level executives, and en...

United StatesRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

$115K - $130K *

Unlock your potential as a Cyber Analyst (Tier 2) / Incident Commander, managing escalated cybersecurity incidents in a 24/7 operations center. Drive incident response, stakeholder communication, and...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $160K *

Join a team that's shaping the future of identity security by developing impactful enablement programs for pre-sales teams. Collaborate with cross-functional leaders to enhance skills and drive busine...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$88K - $105K *

Unlock potential by developing and executing strategic sales plans to enhance market share and foster executive relationships within key accounts in the Chemical, Food & Beverage, and Paper industries...

Tennessee, USRemote

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $221K *

Join a team that's dedicated to driving digital transformation for major accounts. As a Technical Account Manager, you'll leverage your technical expertise to engage clients, understand their needs, a...

Chicago, ILRemote

4 days ago

  •   Less than 5 years exp.  •   Business Services

$125K - $150K *

Engineer transformative solutions by integrating cutting-edge APIs into enterprise systems. Collaborate closely with clients to deploy production software efficiently while leveraging modern AI tools...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$67K - $113K *

Advance our security posture by managing access controls and identity solutions, ensuring data integrity and compliance across cloud and on-premises environments, while effectively addressing security...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$108K - $130K *

Advance IT service management excellence by leading ServiceNow platform innovations, ensuring operational efficiency and adherence to ITIL standards while supporting intricate integrations and enhance...

Raleigh, NCRemote

4 weeks ago

  •   5 - 7 years exp.  •   Staffing

$110K - $120K *

Join a dynamic team as you oversee IT operations, user lifecycle management, and security for a growing organization. This hands-on role allows you to set standards and processes while serving as the...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$73K - $111K *

Explore pivotal field service initiatives, enhance operational excellence, and provide expert coaching to elevate service performance across the MHE Solutions network, driving continuous improvement a...

Ohio, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$100K - $110K *

Unlock potential by creating clear, accessible documentation for federal programs. Collaborate with experts to transform complex regulations into user-friendly materials, ensuring compliance and accur...

Virginia, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Elevate your career by leveraging your SAP EHS expertise to guide enterprises through complex regulatory landscapes. Collaborate with teams to develop tailored solutions that enhance compliance and dr...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$138K - $158K *

Unlock your potential by leading the integration of cutting-edge SCADA systems for renewable energy projects. Drive design and implement secure communication networks while collaborating to optimize s...

United StatesRemote

Reposted today

  •   5 - 7 years exp.  •   Energy & Utilities

$82K - $123K *

Unlock potential by leading the development of Epic Clarity reports and enhancing reporting capabilities. Collaborate with users to ensure accurate data delivery while troubleshooting and optimizing w...

New York, NYRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.