Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$110K - $130K *

Join us to design and develop secure backend services and APIs that enhance platform capabilities, drive enterprise adoption, and support innovative solutions leveraging AI and modern architecture...

Toronto, ONRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$93K - $155K *

Join a team that's driving the future of cybersecurity by leading technical security control initiatives. Your expertise will shape enterprise security across multiple domains, ensuring effective cont...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$72K - $93K *

Transform packaging operations by executing installations, troubleshooting, and training on advanced machinery. Collaborate with teams to ensure optimal performance and reliability across diverse indu...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$140K - $200K *

Transform backend systems by leveraging Java and Kotlin to enhance patch management capabilities for millions of endpoints. Collaborate with cross-functional teams to deliver scalable, high-quality so...

Texas, USRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $145K *

Unlock your potential as a technical leader driving enterprise identity and messaging services. Manage a talented team of engineers, ensuring reliable operations and security in a hybrid environment w...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$115K - $218K *

Join a team that's dedicated to enhancing dealer service operations by leading technical support initiatives, developing talent, and driving efficiency improvements across the Mid-Atlantic market for...

Charlotte, NCRemote

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$300K - $330K *

Lead the charge in managing complex federal accounts, building relationships with senior leaders, and leveraging sales strategies to deliver tailored solutions that meet customer needs and drive busin...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$105K - $183K *

Join a team that's dedicated to providing exceptional software support for mainframe IMS systems. You'll play a key role in customer service, problem resolution, and migration services, ensuring seaml...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$95K - $115K *

Drive the design and support of operational Active Network Management Systems, ensuring seamless integration and functionality throughout their lifecycle while collaborating with internal teams and cu...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $130K *

Drive innovative software solutions by designing, developing, and testing systems-level software. Collaborate with cross-functional teams to meet operational specifications and enhance SAP functionali...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Staffing

$100K - $160K *

Join a dynamic team to execute complex industrial automation service tasks, ensuring customer satisfaction by delivering high-quality technical support and identifying growth opportunities within the...

RemoteRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Drive successful project delivery in the Telco services sector by managing complex initiatives, collaborating with stakeholders, and ensuring alignment with business goals while maintaining timelines...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$65K - $101K *

Explore the dynamic world of procurement as you evaluate vendor quotes, track purchasing actions, and ensure compliance in IT materials for a key Government program. Play a vital role in optimizing pr...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$86K - $116K *

Champion data-driven emergency response initiatives by leading analytics, ensuring quality assurance, and collaborating with global teams to enhance decision-making and program effectiveness in infect...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$95K - $115K *

Unlock potential by driving product strategy through data analysis and market insights. Collaborate with cross-functional teams to enhance product performance and support decision-making across cellul...

Minneapolis, MNRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Healthcare

$118K - $219K *

Lead the charge in delivering complex IT capabilities within secure environments. Oversee program management, systems architecture, and vendor relations while ensuring compliance and effective communi...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$100K - $120K *

Grow your career with a dynamic team focused on enhancing life science R&D efficiency. As a Functional Business Analyst, you'll drive process improvements and support change management initiatives acr...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$83K - $140K *

Join a dynamic team to drive insurance product design and implementation. Collaborate cross-functionally to manage projects, ensuring alignment with strategic goals while facilitating effective busine...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$83K - $133K *

Lead customer engagement and technical design for critical power projects, ensuring quality and compliance. Collaborate across teams to resolve issues and manage multiple projects, driving successful...

RemoteRemote

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$115K - $185K *

Transform automation processes by designing, developing, and deploying scalable workflows using UiPath. Collaborate with stakeholders to enhance operational efficiency and ensure robust support for pr...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $140K *

Transform enterprise application environments by leading upgrades and enhancements. Collaborate on complex integration projects, ensuring compatibility and performance across multiple platforms while...

Mclean, VARemote

4 weeks ago

  •   8 - 10 years exp.  •   Staffing

$120K - $145K *

Transform software solutions by leading development efforts and enhancing Enterprise Content Management applications. Collaborate on diverse projects, ensuring system compatibility and delivering inno...

Washington, DCRemote

4 weeks ago

  •   8 - 10 years exp.  •   Staffing

$110K - $130K *

Shape the future of application security by driving best practices and collaborating with scrum teams to ensure data protection and secure development processes. Leverage your expertise to enhance our...

Pennsylvania, USRemote

3 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$75K - $127K *

Unlock the potential of SAP Integration solutions by designing, developing, and supporting innovative software systems for improved data exchange and functionality, ensuring alignment with project spe...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$76K - $150K *

Join a strategic team to drive engineering investment returns and create demand through advanced technical support, collaborating closely with sales and customers while promoting innovative solutions...

Ohio, USRemote

4 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.