Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$80K - $95K *

Partner with us to optimize healthcare technology solutions, ensuring seamless deployments and excellent customer support. This detail-oriented role requires expertise in technical support, installati...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$85K - $145K *

Develop innovative full stack applications to enhance legal operations and compliance. Collaborate with cross-functional teams to deliver secure, scalable solutions using modern technologies and cloud...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$63K - $105K *

Champion the development of AI agents and workflows, leveraging GenAI.mil to create innovative automated solutions. Collaborate with cross-functional teams to enhance processes and deliver high-qualit...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $110K *

Drive transformation by collaborating with stakeholders to analyze and enhance business processes, ensuring effective technology adoption and operational improvements within a dynamic environment...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$119K - $202K *

Lead the charge in developing innovative software solutions that enhance our proprietary technology platform. Collaborate with cross-functional teams to deliver high-quality applications while optimiz...

Eden Prairie, MNRemote

Today

  •   5 - 7 years exp.  •   Transportation

$102K - $231K *

Empower innovation by delivering key technical features and mentoring teams. Collaborate across departments to enhance software quality and performance while driving the architectural direction of log...

RemoteRemote

Yesterday

  •   5 - 7 years exp.  •   Transportation

$102K - $231K *

Lead the charge in developing innovative software solutions that enhance customer experiences. Collaborate with cross-functional teams to deliver high-quality applications while optimizing performance...

Minnesota, USRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$110K - $130K *

Explore the forefront of cybersecurity as you enhance identity management capabilities, ensuring secure access and regulatory compliance. Collaborate with teams to address complex issues and contribut...

Davenport, IARemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Join a dynamic team to analyze data and create dashboards that enhance facility maintenance operations, driving performance improvements and ensuring data accuracy for informed decision-making...

Fort Campbell, KYRemote

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Drive your career forward by partnering with clients to transform complex challenges into actionable technical solutions, managing the design process from discovery to implementation while collaborati...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Media

$100K - $120K *

Grow your career with a dynamic team focused on building and supporting ServiceNow integrations. Leverage your expertise in eBonding and integration tools to enhance operational efficiency and drive s...

Pennsylvania, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Lead the charge in security administration and compliance operations, ensuring audit readiness and effective security controls. Collaborate with cross-functional teams to manage risks, coordinate audi...

Atlanta, GARemote

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$180K - $220K *

Optimize GDT's technical vision and architecture for carrier-grade infrastructure. Collaborate with telecommunications leaders to drive strategic initiatives, ensuring exceptional performance and meas...

Minnesota, USRemote

3 days ago

  •   11 - 15 years exp.  •   Information Technology

$96K - $148K *

Unlock potential by managing configuration data integrity and processes. Collaborate with teams to design workflows in ServiceNow, ensuring accurate configuration management while driving continuous i...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$91K - $163K *

Shape client strategies by managing complex engagements, driving team performance, and enhancing customer experiences. Leverage industry expertise to solve challenges and mentor junior staff while ens...

Eden Prairie, MNRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Champion the Terafina delivery process by coordinating initiatives across digital account management, ensuring effective communication, prioritization, and stakeholder engagement to drive operational...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$115K - $125K *

Champion a dynamic Support Desk team, optimizing operations and enhancing service quality. Lead initiatives to improve customer experience while managing ticketing systems and driving continuous impro...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$115K - $125K *

Oversee and enhance Support Desk operations, leading a team to ensure timely, high-quality responses. Collaborate across departments to optimize service delivery and drive continuous improvement in a...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Healthcare

$63K - $105K *

Unlock your potential by contributing to SAP Integration Development, where you'll design, test, and support software solutions in a collaborative remote environment, ensuring seamless system communic...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$66K - $111K *

Drive excellence in field service by installing, maintaining, and repairing client systems. Collaborate with support teams while ensuring customer satisfaction across a defined region, requiring trave...

Pennsylvania, USRemote

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$100K - $140K *

Transform data into actionable insights by collaborating with leadership to analyze, visualize, and communicate findings. Leverage expertise in business intelligence tools to enhance decision-making f...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$117K - $195K *

Oversee the development and deployment of customized ServiceNow solutions, ensuring compliance with federal security frameworks while enhancing system performance and reliability. Collaborate with sta...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$140K - $200K *

Partner with us to drive growth in the SLED market by owning the technical sales cycle, collaborating with teams, and shaping enterprise solutions. Your expertise will influence strategy and build sca...

California, USRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$140K - $200K *

Drive the expansion into the SLED market by owning the technical sales cycle, collaborating with teams to influence strategy, and building scalable processes that enhance public sector engagement and...

Texas, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $100K *

Elevate public safety solutions by implementing and supporting Emergency Call Handling systems. This remote role requires extensive travel and expertise in cloud technologies, ensuring seamless deploy...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.