Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$125K - $158K *

Lead technical discovery and pre-sales consultations, translating complex product capabilities into practical solutions. Collaborate with Sales to ensure prospects understand integration paths and pro...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Unlock potential by leading IT operations and identity management, transforming strategy into action. Drive technical excellence in Microsoft Entra ID, endpoint platforms, and SaaS integrations while...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Lead the charge in transforming legacy messaging solutions to modern Google technologies. Utilize your expertise in Google Workspace migrations and project management to drive successful deployments a...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$76K - $90K *

Join a team that's enhancing healthcare through expert support of EHR systems. Lead optimization initiatives, mentor junior analysts, and collaborate with diverse teams to improve clinical and operati...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$95K - $115K *

Join a team that's dedicated to delivering complex NICE solutions for Public Safety. As a hands-on technical lead, you'll manage installations, upgrades, and troubleshooting, ensuring successful imple...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$172K - $202K *

Lead innovative insights and strategies as a Senior Director, driving impactful research and analysis to empower clients in navigating complex market challenges and achieving their business objectives...

RemoteRemote

1 week ago

  •   11 - 15 years exp.  •   Business Services

$75K - $140K *

Engage with stakeholders to gather and manage user needs, translating them into technical requirements. Lead Agile processes, facilitate workshops, and enhance business operations through strategic pl...

Mclean, VARemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$81K - $93K *

Drive impactful change by supporting federal programs through grants management, analysis, and community engagement. Collaborate with stakeholders to ensure compliance and enhance program effectivenes...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$131K - $243K *

Empower your career by joining a dynamic team focused on enhancing Oracle EPM systems. Collaborate with IT and functional leads to optimize tax reporting solutions, ensuring accuracy and compliance wh...

Three Rivers, MIRemote

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$95K - $115K *

Transform the learning landscape by leading the design and development of innovative educational materials. You'll engage diverse teams to create immersive, high-quality training experiences using cut...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $204K *

Lead the design and implementation of innovative IT solutions, driving transformation for enterprise clients while ensuring alignment with business goals. Collaborate across teams to craft technical s...

United StatesRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$64K - $147K *

Shape the future of healthcare by collaborating with stakeholders to document and analyze business requirements, ensuring innovative solutions and best practices are implemented throughout the project...

Lansing, MIRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $105K *

Unlock potential by leading the analysis of offshore upstream oil-and-gas assets, collaborating with a diverse team to deliver insights that drive investment decisions and enhance technological capabi...

Austin, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $155K *

Drive technology enablement by translating business needs into configured solutions. Collaborate across teams to support Salesforce administration, configure workflows, and ensure scalable execution o...

Bentonville, ARRemote

Today

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$130K - $140K *

Unlock your potential as a leader in program performance management, guiding teams in cost and schedule development for high-value engineering programs. Collaborate across functions to drive success i...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$125K - $150K *

Unlock potential by bridging presales insights with post-sales success, ensuring customers achieve measurable value from their TeamViewer ONE investment through effective adoption strategies and actio...

Clearwater, FLRemote

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$86K - $166K *

Join a dynamic team focused on cybersecurity incident management, where you'll analyze and resolve security incidents, develop proactive strategies, and safeguard sensitive data against evolving cyber...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$110K - $130K *

Join a team that's on the forefront of operational security, overseeing security events, managing tools, and enhancing processes to protect vital data while collaborating across various technology dom...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$80K - $110K *

Champion data-driven insights by analyzing financial trends and forecasts. Collaborate with stakeholders to enhance business intelligence and ensure data integrity, while making informed decisions to...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$124K - $198K *

Empower enterprise customers through tailored security insights and proactive support. Collaborate with teams to enhance application security, provide mentorship, and maintain strong relationships, en...

Boston, MARemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K - $120K *

Transform the hiring landscape by owning high-priority recruitment processes, partnering with teams to enhance candidate experiences, and driving strategic talent decisions while leveraging AI and dat...

RemoteRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$65K - $117K *

Drive impactful security awareness initiatives by creating engaging training materials and campaigns. Collaborate with teams to enhance employee security knowledge and behaviors, ensuring alignment wi...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Consumer Technology

$95K - $105K *

Unlock potential by leading test automation efforts, developing scripts, and ensuring software quality through comprehensive testing strategies in a collaborative environment...

Rockville, MDRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$75K - $90K *

Shape the future of cybersecurity by developing new business opportunities, building client relationships, and managing sales processes for ICT assurance services. Collaborate with teams to connect cl...

Houston, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$85K - $100K *

Join us to drive business growth by developing client relationships and identifying opportunities in ICT assurance services. Collaborate with sales and technical teams to connect client needs with cyb...

Toronto, ONRemote

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.