Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$72K - $93K *

Join a team that's dedicated to delivering exceptional on-site support, leveraging your technical expertise to resolve customer issues and enhance their experience through effective collaboration and...

New Jersey, USRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$103K - $107K *

Advance your career by diagnosing and repairing Caterpillar mining equipment. Collaborate with a skilled team to ensure high-quality service and customer satisfaction while adhering to safety standard...

Thunder Bay, ONRemote

Yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Deliver impactful telecom design solutions by overseeing projects, enhancing production efficiency, and collaborating with designers and project managers to meet quality standards and client expectati...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$87K - $135K *

Lead a dedicated team managing the ITSM platform, overseeing user access, catalog maintenance, and performance monitoring to enhance IT service delivery for a federal agency. This role drives operatio...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $220K *

Unlock your potential by managing the full sales cycle, from prospecting to closing, while fostering lasting client relationships and exceeding sales goals in a fast-paced environment...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Transportation

$75K - $100K *

Join a team that's dedicated to enhancing client satisfaction and profitability. As a key player, you'll manage client relationships, support sales processes, and ensure seamless communication between...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$89K - $120K *

Optimize system stability and usability by managing configuration changes in the PATH EHR environment. Collaborate with cross-functional teams to ensure reliable operations and support clinical users...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$63K - $103K *

Transform business analysis within the Judiciary by gathering requirements, designing workflows, and supporting IT projects. Collaborate with diverse teams to enhance user experience and deliver impac...

Trenton, NJRemote

3 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$85K - $110K *

Drive your career forward while conducting inspections and supporting engineering underwriting. Leverage your maintenance expertise to enhance risk assessment and contribute to loss prevention initiat...

Markham, ONRemote

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$72K - $115K *

Elevate your career as a Network Engineer II. Support and manage our network infrastructure while troubleshooting issues and ensuring effective communication for a seamless production experience. Join...

RemoteRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Analyze customer behavior and operational performance to drive strategic insights. Collaborate with cross-functional teams to enhance analytics frameworks and support decision-making for key business...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$160K - $200K *

Lead the charge in designing and implementing scalable data solutions, orchestrating pipelines, and supporting advanced analytics in cloud environments. Collaborate with teams to deliver robust data a...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$99K - $161K *

Transform technology solutions for a dynamic academic environment. Join a team that designs, develops, and implements innovative applications using Microsoft tools to enhance operational efficiency ac...

Seattle, WARemote

3 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$110K - $130K *

Drive strategic insights by analyzing cross-functional data to enhance decision-making. Collaborate with teams to build a trusted business intelligence framework, delivering actionable recommendations...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$72K - $132K *

Drive impactful post-campaign measurement strategies, delivering insights and narratives that support revenue growth. Collaborate cross-functionally to enhance measurement processes and contribute to...

Valley Stream, NYRemote

1 week ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$115K - $120K *

Elevate software quality by managing test planning, execution, and reporting. Collaborate with development teams, mentor junior testers, and ensure compliance with cybersecurity standards while drivin...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Information Technology

$80K - $95K *

Optimize Linux/Unix systems through administration, troubleshooting, and proactive monitoring. Drive operational excellence by managing software, resolving incidents, and ensuring compliance while tra...

Pennsylvania, USRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Serve as a trusted partner for Premium Support customers, using advanced troubleshooting skills to resolve complex technical issues and enhance system resilience. Collaborate with cross-functional tea...

Ontario, CARemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Unlock the potential of seamless data exchange by analyzing EDI requirements, developing maps, and supporting integrations. Collaborate with partners to ensure efficient transactions and enhance elect...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$187K - $208K *

Champion the technical design and integration of a global labeling solution, ensuring compliance and scalability. Collaborate with cross-functional teams to support enterprise applications and enhance...

Plano, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$67K - $92K *

Join a team that's dedicated to ensuring software quality through automated testing. Collaborate with developers, execute test cases, and leverage AI tools to enhance testing processes while participa...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Drive the implementation and support of automation and orchestration platforms, collaborating with technology teams to enhance processes and develop reusable web applications, ensuring high availabili...

Vienna, VARemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$68K - $92K *

Transform enrollment operations by optimizing technology solutions and processes. Collaborate with stakeholders to enhance systems, ensuring effective recruitment and data-driven decision-making in a...

Athens, OHRemote

3 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $120K *

Analyze and enhance business processes across the services lifecycle. Develop reporting solutions and dashboards to drive informed decisions, improve revenue predictability, and support stakeholders i...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Join a team that's dedicated to transforming complex business needs into scalable system solutions. Lead the analysis, documentation, and implementation of technical specifications while ensuring alig...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.