Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.
Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.
Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.
Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.
Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.
Field Service Engineer 2 - Kenilworth, New Jersey
$72K - $93K *
Join a team that's dedicated to delivering exceptional on-site support, leveraging your technical expertise to resolve customer issues and enhance their experience through effective collaboration and...
Reposted 5 days ago
Remote Site Technician - Coeurs Rainy River Mine, Evolution Mine & Impala Canada Mine
$103K - $107K *
Advance your career by diagnosing and repairing Caterpillar mining equipment. Collaborate with a skilled team to ensure high-quality service and customer satisfaction while adhering to safety standard...
Yesterday
$80K - $95K *
Deliver impactful telecom design solutions by overseeing projects, enhancing production efficiency, and collaborating with designers and project managers to meet quality standards and client expectati...
1 week ago
ServiceNow System Administrator
$87K - $135K *
Lead a dedicated team managing the ITSM platform, overseeing user access, catalog maintenance, and performance monitoring to enhance IT service delivery for a federal agency. This role drives operatio...
3 weeks ago
$150K - $220K *
Unlock your potential by managing the full sales cycle, from prospecting to closing, while fostering lasting client relationships and exceeding sales goals in a fast-paced environment...
Reposted 1 week ago
Client Operations Specialist - Intelligent Operations
$75K - $100K *
Join a team that's dedicated to enhancing client satisfaction and profitability. As a key player, you'll manage client relationships, support sales processes, and ensure seamless communication between...
3 weeks ago
$89K - $120K *
Optimize system stability and usability by managing configuration changes in the PATH EHR environment. Collaborate with cross-functional teams to ensure reliable operations and support clinical users...
2 weeks ago
Business Analyst (Information Technology Analyst 1)
$63K - $103K *
Transform business analysis within the Judiciary by gathering requirements, designing workflows, and supporting IT projects. Collaborate with diverse teams to enhance user experience and deliver impac...
3 days ago
$85K - $110K *
Drive your career forward while conducting inspections and supporting engineering underwriting. Leverage your maintenance expertise to enhance risk assessment and contribute to loss prevention initiat...
4 weeks ago
$72K - $115K *
Elevate your career as a Network Engineer II. Support and manage our network infrastructure while troubleshooting issues and ensuring effective communication for a seamless production experience. Join...
Reposted 4 weeks ago
$80K - $95K *
Analyze customer behavior and operational performance to drive strategic insights. Collaborate with cross-functional teams to enhance analytics frameworks and support decision-making for key business...
1 week ago
Senior Technical Consultant - Data & Analytics
$160K - $200K *
Lead the charge in designing and implementing scalable data solutions, orchestrating pipelines, and supporting advanced analytics in cloud environments. Collaborate with teams to deliver robust data a...
2 weeks ago
Senior Integrated Resources Technology & Applications Specialist - School of Medicine
$99K - $161K *
Transform technology solutions for a dynamic academic environment. Join a team that designs, develops, and implements innovative applications using Microsoft tools to enhance operational efficiency ac...
3 weeks ago
Senior GTM Intelligence Analyst
$110K - $130K *
Drive strategic insights by analyzing cross-functional data to enhance decision-making. Collaborate with teams to build a trusted business intelligence framework, delivering actionable recommendations...
Today
Senior Analyst, Business Analysis and Insights
$72K - $132K *
Drive impactful post-campaign measurement strategies, delivering insights and narratives that support revenue growth. Collaborate cross-functionally to enhance measurement processes and contribute to...
1 week ago
$115K - $120K *
Elevate software quality by managing test planning, execution, and reporting. Collaborate with development teams, mentor junior testers, and ensure compliance with cybersecurity standards while drivin...
Today
Night Shift L2 NOC Linux/Unix Systems Administrator
$80K - $95K *
Optimize Linux/Unix systems through administration, troubleshooting, and proactive monitoring. Drive operational excellence by managing software, resolving incidents, and ensuring compliance while tra...
Today
Dedicated Support Engineer - Toronto
$110K - $130K *
Serve as a trusted partner for Premium Support customers, using advanced troubleshooting skills to resolve complex technical issues and enhance system resilience. Collaborate with cross-functional tea...
4 weeks ago
$95K - $115K *
Unlock the potential of seamless data exchange by analyzing EDI requirements, developing maps, and supporting integrations. Collaborate with partners to ensure efficient transactions and enhance elect...
Today
Loftware Spectrum Technical Lead / Solution Engineer
$187K - $208K *
Champion the technical design and integration of a global labeling solution, ensuring compliance and scalability. Collaborate with cross-functional teams to support enterprise applications and enhance...
1 week ago
$67K - $92K *
Join a team that's dedicated to ensuring software quality through automated testing. Collaborate with developers, execute test cases, and leverage AI tools to enhance testing processes while participa...
4 days ago
Senior Application Engineer/Process Automation Developer-Distributed
$110K - $130K *
Drive the implementation and support of automation and orchestration platforms, collaborating with technology teams to enhance processes and develop reusable web applications, ensuring high availabili...
1 week ago
Senior Technology Analyst (remote eligible)
$68K - $92K *
Transform enrollment operations by optimizing technology solutions and processes. Collaborate with stakeholders to enhance systems, ensuring effective recruitment and data-driven decision-making in a...
3 weeks ago
Senior Business Analyst, Professional Services (Req #1417)
$90K - $120K *
Analyze and enhance business processes across the services lifecycle. Develop reporting solutions and dashboards to drive informed decisions, improve revenue predictability, and support stakeholders i...
Reposted 3 weeks ago
$110K - $130K *
Join a team that's dedicated to transforming complex business needs into scalable system solutions. Lead the analysis, documentation, and implementation of technical specifications while ensuring alig...
2 weeks ago
What does a Technical Support Analyst do?
A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.
What skills are useful for Technical Support Analyst jobs?
Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.
What qualifications do employers require?
Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.
Can Technical Support Analysts earn $100,000 or more?
Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.
What are common career paths for Technical Support Analysts?
Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.