Technical Support Analyst Jobs

Find Technical Support Analyst opportunities that match your experience and career goals on Ladders. These professionals help organizations keep technology reliable by diagnosing issues, supporting users, and working with technical teams to resolve problems. Explore vetted roles with salaries of $100,000 or more, including opportunities across industries and levels of responsibility.

What Does a Technical Support Analyst Do?

Technical Support Analysts investigate hardware, software, network, and account issues. They communicate with users to understand problems, troubleshoot incidents, document solutions, and escalate complex cases when needed. Depending on the organization, they may also monitor service requests, support business applications, contribute to system improvements, and help maintain service quality.

Skills and Qualifications

Employers commonly look for strong analytical thinking, customer service, clear written and verbal communication, and a methodical approach to troubleshooting. Familiarity with operating systems, business applications, networking concepts, ticketing platforms, and remote support tools can be valuable. Some positions require experience with specific technologies, security practices, or IT service management processes; requirements vary by employer and role.

Career Paths and Opportunities

Technical Support Analysts can build expertise in areas such as systems administration, networking, cybersecurity, application support, IT service management, or technical operations. With experience, some move into senior analyst, support lead, or management roles. Advanced technical knowledge, industry certifications, and a track record of resolving complex issues may help candidates pursue specialized or higher-responsibility opportunities.

Find Technical Support Analyst Jobs on Ladders

Browse Ladders for vetted professional openings with salaries of $100,000 or more. Review each listing for its responsibilities, required qualifications, location, and compensation details, then apply to roles that align with your background and goals.

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$87K - $117K *

Unlock potential by leading the design, deployment, and support of Unified Communications platforms, ensuring optimal performance and compliance while collaborating with vendors and teams to manage la...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $165K *

Elevate organizational goals by leading program management and strategic planning. Drive continuous improvement and efficiency in operations while ensuring alignment with budget, performance, and acqu...

Ridgecrest, CARemote

3 weeks ago

  •   11 - 15 years exp.  •   Aerospace & Defense

$90K - $110K *

Join a team that's dedicated to enhancing system performance and quality. In this role, you'll analyze user requirements, collaborate with stakeholders, and drive technology solutions to optimize oper...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$68K - $103K *

Empower your career by coordinating Epic optimization initiatives, managing requests, and facilitating collaboration across teams. Drive project success through effective communication and oversight...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$80K - $95K *

Join a team that's dedicated to enhancing customer satisfaction through effective service network development and support. This field role focuses on optimizing the total customer experience while col...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$89K - $160K *

Transform customer relationships by managing strategic accounts, leveraging data-driven insights to enhance service delivery, and advocating for product improvements while ensuring operational efficie...

Ottawa, ONRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $145K *

Unlock your potential by designing CI/CD pipelines and automating processes. Collaborate with teams to enhance development efficiency while ensuring system compliance and security across AWS and Azure...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Technical Services

$104K - $157K *

Transform data into actionable insights by leading analytics initiatives and product management for financial modernization. Collaborate with cross-functional teams to enhance audit readiness and opti...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Business Services

$90K - $110K *

Drive AI transformation by mapping current processes and designing future-state models across G&A functions. Collaborate with stakeholders to identify automation opportunities and enhance operational...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$85K - $100K *

Help us optimize Epic applications by leading projects, troubleshooting issues, and ensuring seamless integration. Collaborate with teams to enhance workflows and provide expert support, all while mai...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$80K - $95K *

Drive your career by providing advanced technical support, optimizing software systems, and implementing innovative solutions in a dynamic, 100% remote environment. Collaborate to enhance operational...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $95K *

Analyze and optimize healthcare network performance through advanced data analytics. Collaborate cross-functionally to derive insights from large datasets, ensuring data quality and governance while d...

Overland Park, KSRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$80K - $100K *

Champion the design and implementation of advanced communication systems, ensuring optimal functionality through troubleshooting and support. Collaborate across teams while managing extensive travel t...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Telecommunications & Hardware

$69K - $144K *

Unlock the potential of technology risk management by assessing controls, ensuring SOX compliance, and providing expert advisory for system implementations. Drive audit effectiveness while partnering...

Dallas, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$100K - $115K *

Champion security excellence by leveraging your expertise in monitoring, incident response, and telecommunications. Collaborate with a dynamic team to enhance SOC operations and drive impactful securi...

Columbia, SCRemote

Today

  •   Less than 5 years exp.  •   Staffing

$100K - $120K *

Transform sales performance by designing and implementing impactful training programs. Drive enablement for SDRs and AEs, ensuring effective skills development and product knowledge for success in a d...

United StatesRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join a team that's dedicated to enhancing cybersecurity through advanced analysis and response. This role involves monitoring, investigating, and improving security operations in a dynamic 24/7 enviro...

Tennessee, USRemote

Today

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Join a team that's essential to ensuring 24x7 reliability for our global cryptocurrency trading platform. You'll manage production support, optimize processes, and enhance user experience through tech...

CanadaRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $90K *

Unlock potential by serving as a key liaison between clients and internal teams, translating business needs into actionable requirements, and supporting implementations from discovery through delivery...

CanadaRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $160K *

Optimize customer service management and AI capabilities by leading ServiceNow implementations, enhancing workflows, and ensuring compliance with governance standards to elevate customer experience an...

South Carolina, USRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$70K - $110K *

Elevate your career as a CyberArk SME/DevOps Engineer, implementing secure solutions for federal modernization. Leverage your expertise in privileged access management to drive best practices and enha...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Unlock your potential by leading data initiatives and shaping insights through collaboration with stakeholders. Drive innovative BI solutions, ensuring clarity and reliability in analysis, while guidi...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Join a team that's transforming higher education through technical modernization, leveraging your expertise in Colleague solutions to guide clients in successful migrations to cloud-based systems, enh...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead the charge in designing and optimizing scalable Workforce Management processes and tools, enhancing operational efficiency and planning accuracy across global Customer Excellence teams...

Tennessee, USRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Transform business needs into technical solutions by bridging gaps, leading discovery sessions, and refining processes. Collaborate with engineers to ensure clarity and alignment, driving impactful ou...

CanadaRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Technical Support Analyst do?question toggle

    A Technical Support Analyst diagnoses and resolves technology issues, assists users, documents solutions, and escalates complex incidents to appropriate technical teams.

  • What skills are useful for Technical Support Analyst jobs?question toggle

    Commonly valued skills include troubleshooting, analytical thinking, customer service, communication, and familiarity with relevant operating systems, applications, networks, and support tools.

  • What qualifications do employers require?question toggle

    Requirements vary. Employers may seek relevant IT experience, technical knowledge, and familiarity with ticketing or IT service management processes. Some roles require specific certifications or experience with particular systems.

  • Can Technical Support Analysts earn $100,000 or more?question toggle

    Yes. Some experienced, specialized, or higher-responsibility Technical Support Analyst roles offer salaries of $100,000 or more. Compensation depends on factors such as location, industry, experience, and role scope.

  • What are common career paths for Technical Support Analysts?question toggle

    Career paths may include senior support analyst, support lead, systems administration, networking, cybersecurity, application support, IT service management, or technical operations.